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Sherwin-Williams

Customer Service Specialist

Sherwin-Williams, Wainscott, New York, us, 11975

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This vital role contributes significantly to the success of our retail stores. Customer Service Specialists engage closely with both wholesale and retail customers, understanding their needs and providing informative answers about Sherwin-Williams products. This role involves recommending optimal solutions and efficiently resolving customer concerns to ensure maximum satisfaction. Staying updated on product features is essential to maintain the high quality and visual standards of the store. The individual in this role will work within a 20-mile radius of store #3984, located at 338 Montauk Highway, Wainscott, NY 11937. At Sherwin-Williams, our mission is to inspire and improve the world by coloring and protecting what matters. Our paints and innovative solutions enhance the places we live and work. Your unique skills and enthusiasm are critical to achieving our goals and we are committed to investing in you: Enjoy comprehensive rewards, benefits, and flexibility to support your health and well-being. Explore career growth opportunities to develop new skills and contributions. Connect with an inclusive team dedicated to community support and collaboration. How to Apply: Online Application:

Find exciting roles on our Careers page. Set aside 15 minutes to create your profile. Digital Interview:

Qualified applicants will receive an invitation to complete a video interview via HireVue featuring behavioral questions. You can record this at your convenience, but please complete it within 7 days of the invitation. In-Store Interview:

Top candidates will then be invited to meet with our recruitment team at a store or facility. We prioritize our employees' and their families' health and well-being, offering a variety of world-class benefits. For further details regarding benefits, you may visit our benefits page. Compensation is determined based on experience and skill set, among other factors, and this role offers a competitive wage range. Qualified applicants with criminal records will be considered in accordance with applicable federal and state laws. Sherwin-Williams is an Equal Employment Opportunity employer. We continuously strive to create an inclusive environment where all qualified candidates are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, age, or other protected statuses. Key Responsibilities Include: Delivering exceptional customer satisfaction through excellent sales service. Assisting customers in person and over the phone to identify their needs and recommend suitable products. Building and maintaining trust with wholesale and retail customers. Processing sales transactions accurately and in line with company policies. Achieving sales goals on a monthly, quarterly, and yearly basis. Maintaining organized work order files and formulas. Retrieving products from the sales floor or warehouse as required. Tinting and mixing products to meet customer requirements. Stocking shelves and arranging displays to maintain store aesthetics. Ensuring cleanliness of store equipment and work environments. Loading and unloading delivery trucks as needed. Maintaining inventory accuracy and compliance with control procedures. Proactively suggesting improvements to enhance sales. Minimum Requirements: Must be at least eighteen (18) years of age. Legally authorized to work in the country without needing sponsorship. Possess a valid, unrestricted Driver's License. Ability to lift and carry up to 50 lbs frequently and up to 70 lbs occasionally, with or without reasonable accommodation. Willingness to work varied scheduled hours, including evenings and weekends. Preferred Qualifications: A High School diploma or GED. At least one (1) year of experience in a delivery, retail, or customer service position. Previous experience selling paint and related products. Experience with tinting and mixing equipment. Ability to effectively communicate in multiple languages, especially Spanish.