O'Reilly Auto Parts
Overview
Compensation Pay Range: $16.00 - $24.50 per hour. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums may be paid in amounts per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager’s absence and/or when working opposing shifts. The Assistant Manager will be expected to lead the store team members in servicing customers. Bilingual candidates are encouraged to apply. Essential Job Functions
Lead the store team members in providing excellent customer service to retail and professional customers. Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.). Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours (lunch, late-afternoons, evenings, weekends, etc.). Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and ensuring team members stay current on their individual training. Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members. Make sure telephone is answered according to company policy. Ensure all buy online/ship to store, hub and store-to-store transfers, and DC add orders are processed in a timely manner with customer notification upon shipment arrivals as needed. Utilize electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure. Ensure retail customer returns and exchanges are processed efficiently and professionally, refunds issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly. Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store. Ensure that Zipline messages are communicated, and Image Maker and merchandising tasks are delegated and completed as assigned. Ensure team members comply with company policies, adhere to the posted work schedule, obtain approval for changes/deviations, and clock in/out accordingly. Perform all store opening/closing duties, including day end procedures, securing money/deposits per policy, preparing bank deposits as needed, ensuring night security lights are on, locking doors and securing the building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s). Assist the store manager in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles. All other duties as assigned. Skills/Education/Knowledge/Experience/Abilities
Required: Sales Specialist Training, Assistant Manager Certification and RSS Certification. Desired: Certified Parts Professional Certification; ASE Certification. Fluency in multiple languages (Spanish is highly desired). Total Compensation Package
Competitive Wages & Paid Time Off Stock Purchase Plan & 401k with Employer Contributions Starting Day One Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA) Team Member Health/Wellbeing Programs Tuition Educational Assistance Programs Opportunities for Career Growth O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age, veteran status, uniformed service member status, disability, genetic information, or another protected status as defined by law. Qualified individuals with a disability may be entitled to reasonable accommodation during the application or employment process. If you require a reasonable accommodation, please email rar@oreillyauto.com or call 417-862-2674, ext. 68901, and provide your requested accommodation and position details. Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development Industries
Retail Referrals increase your chances of interviewing at O'Reilly Auto Parts. Get notified about new Assistant Store Manager jobs in Upland, CA.
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Compensation Pay Range: $16.00 - $24.50 per hour. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums may be paid in amounts per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager’s absence and/or when working opposing shifts. The Assistant Manager will be expected to lead the store team members in servicing customers. Bilingual candidates are encouraged to apply. Essential Job Functions
Lead the store team members in providing excellent customer service to retail and professional customers. Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.). Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours (lunch, late-afternoons, evenings, weekends, etc.). Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and ensuring team members stay current on their individual training. Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members. Make sure telephone is answered according to company policy. Ensure all buy online/ship to store, hub and store-to-store transfers, and DC add orders are processed in a timely manner with customer notification upon shipment arrivals as needed. Utilize electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure. Ensure retail customer returns and exchanges are processed efficiently and professionally, refunds issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly. Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store. Ensure that Zipline messages are communicated, and Image Maker and merchandising tasks are delegated and completed as assigned. Ensure team members comply with company policies, adhere to the posted work schedule, obtain approval for changes/deviations, and clock in/out accordingly. Perform all store opening/closing duties, including day end procedures, securing money/deposits per policy, preparing bank deposits as needed, ensuring night security lights are on, locking doors and securing the building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s). Assist the store manager in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles. All other duties as assigned. Skills/Education/Knowledge/Experience/Abilities
Required: Sales Specialist Training, Assistant Manager Certification and RSS Certification. Desired: Certified Parts Professional Certification; ASE Certification. Fluency in multiple languages (Spanish is highly desired). Total Compensation Package
Competitive Wages & Paid Time Off Stock Purchase Plan & 401k with Employer Contributions Starting Day One Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA) Team Member Health/Wellbeing Programs Tuition Educational Assistance Programs Opportunities for Career Growth O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age, veteran status, uniformed service member status, disability, genetic information, or another protected status as defined by law. Qualified individuals with a disability may be entitled to reasonable accommodation during the application or employment process. If you require a reasonable accommodation, please email rar@oreillyauto.com or call 417-862-2674, ext. 68901, and provide your requested accommodation and position details. Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development Industries
Retail Referrals increase your chances of interviewing at O'Reilly Auto Parts. Get notified about new Assistant Store Manager jobs in Upland, CA.
#J-18808-Ljbffr