CelerData
Overview
At CelerData, the creator of the StarRocks project, we strive to build the world's best data platform. We have come a long way, but we still have many ambitious goals in front of us. If you enjoy a fast paced startup environment, embrace the opportunity to be part of a great journey, and would like to have some fun on the way, we’d love to speak with you! Key Responsibilities: Develop and maintain long-term, strategic relationships with assigned customers, acting as their primary point of contact post-sale to understand their business goals and align CelerData's software to deliver measurable outcomes. Lead customer onboarding processes, including support account setup, onboard meeting scheduling, deployment guidance, training sessions, and best practices ensuring quick time-to-value and smooth adoption. Track, monitor, and report customer KPIs such as usage patterns, performance data, support tickets, JIRA issues, etc., to proactively identify risks, and implement success plans to mitigate churn and improve/expand product adoption. Leverage technical resources to provide ongoing technical and strategic guidance on the adoption of CelerData products. Collaborate with cross-functional teams, including Sales, Solutions Architects, Support Engineers, and Product/Engineering, to resolve issues, escalate complex challenges, and incorporate customer feedback into product enhancements. Support Sales to drive renewals and expansions by demonstrating ROI through performance benchmarks and case studies. Create and deliver customer success resources, such as customized playbooks, customer-specific webinars, customer profiles, and periodic business reviews, to empower customers and foster community engagement within the StarRocks ecosystem. Qualifications and Requirements: 5+ years of experience in customer success, account management, project management, or a similar customer-facing role in SaaS or enterprise software, preferably within data analytics, databases, or cloud technology sectors. Proven track record of driving customer retention, expansion, and satisfaction, with experience meeting or exceeding renewal and upsell targets. Strong technical aptitude with knowledge of analytical databases (e.g., StarRocks, ClickHouse, Snowflake), SQL, OLAP systems, distributed computing, and cloud platforms; ability to discuss concepts like real-time data ingestion, query optimization, and data lakehouse architectures. Excellent communication and relationship-building skills, with the ability to engage executive-level stakeholders, present technical concepts clearly, and negotiate effectively. Experience collaborating with technical teams (e.g., support and engineering) to resolve customer issues and influence product roadmaps based on feedback. Familiarity with CRM tools (e.g., Hubspot), customer health monitoring platforms, and analytics tools for tracking usage and ROI. Bachelor's degree; advanced certifications in data analytics or cloud technologies are a plus. Self-starter with a customer-obsessed mindset, strong problem-solving abilities, and willingness to travel (up to 20%) for customer meetings when needed. Bonus: Experience in open-source communities or with products like StarRocks, and a passion for helping customers achieve real-time insights from massive datasets. Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales and General Business Industries
Software Development and Data Infrastructure and Analytics Referrals increase your chances of interviewing at CelerData by 2x We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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At CelerData, the creator of the StarRocks project, we strive to build the world's best data platform. We have come a long way, but we still have many ambitious goals in front of us. If you enjoy a fast paced startup environment, embrace the opportunity to be part of a great journey, and would like to have some fun on the way, we’d love to speak with you! Key Responsibilities: Develop and maintain long-term, strategic relationships with assigned customers, acting as their primary point of contact post-sale to understand their business goals and align CelerData's software to deliver measurable outcomes. Lead customer onboarding processes, including support account setup, onboard meeting scheduling, deployment guidance, training sessions, and best practices ensuring quick time-to-value and smooth adoption. Track, monitor, and report customer KPIs such as usage patterns, performance data, support tickets, JIRA issues, etc., to proactively identify risks, and implement success plans to mitigate churn and improve/expand product adoption. Leverage technical resources to provide ongoing technical and strategic guidance on the adoption of CelerData products. Collaborate with cross-functional teams, including Sales, Solutions Architects, Support Engineers, and Product/Engineering, to resolve issues, escalate complex challenges, and incorporate customer feedback into product enhancements. Support Sales to drive renewals and expansions by demonstrating ROI through performance benchmarks and case studies. Create and deliver customer success resources, such as customized playbooks, customer-specific webinars, customer profiles, and periodic business reviews, to empower customers and foster community engagement within the StarRocks ecosystem. Qualifications and Requirements: 5+ years of experience in customer success, account management, project management, or a similar customer-facing role in SaaS or enterprise software, preferably within data analytics, databases, or cloud technology sectors. Proven track record of driving customer retention, expansion, and satisfaction, with experience meeting or exceeding renewal and upsell targets. Strong technical aptitude with knowledge of analytical databases (e.g., StarRocks, ClickHouse, Snowflake), SQL, OLAP systems, distributed computing, and cloud platforms; ability to discuss concepts like real-time data ingestion, query optimization, and data lakehouse architectures. Excellent communication and relationship-building skills, with the ability to engage executive-level stakeholders, present technical concepts clearly, and negotiate effectively. Experience collaborating with technical teams (e.g., support and engineering) to resolve customer issues and influence product roadmaps based on feedback. Familiarity with CRM tools (e.g., Hubspot), customer health monitoring platforms, and analytics tools for tracking usage and ROI. Bachelor's degree; advanced certifications in data analytics or cloud technologies are a plus. Self-starter with a customer-obsessed mindset, strong problem-solving abilities, and willingness to travel (up to 20%) for customer meetings when needed. Bonus: Experience in open-source communities or with products like StarRocks, and a passion for helping customers achieve real-time insights from massive datasets. Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales and General Business Industries
Software Development and Data Infrastructure and Analytics Referrals increase your chances of interviewing at CelerData by 2x We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr