Ulta Beauty
Overview
Experience Manager (EM) leads through Ulta Beauty’s mission, vision, and values to develop a high-performing team that delivers top-line sales growth in retail and services. The EM leads a team of stylists, estheticians, guest coordinators (select locations), Assistant Services Managers (select stores), Sales Managers and boutique leads. This leader is accountable for all aspects of the guest experience, retail sales, and services, including salon services, boutiques, makeup, and guest satisfaction. The EM is accountable for Net Promoter Score (NPS) and delivering an exceptional guest experience. The EM drives business through performance, people, and process with a drive for results, a passion for the beauty industry, the ability to deliver exceptional guest service, and the ability to lead, influence, and develop their team. Responsibilities
Promote a culture of accountability to meet or exceed the store’s goals related to services, boutiques, retail sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store. Drive company profitability through operational excellence, top-line sales growth and expense control. Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload on time, and within the payroll budget. Address underperforming metrics related to the store’s services, boutiques, retail sales, services sales, loyalty, store visit and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas of the business. Support direct reports in developing and maintaining their clientele. Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience. Stay informed regarding new and existing industry trends, products, and services and be knowledgeable about ingredients and benefits to better serve guests. Maintain prompt, regular attendance as the EM and hold store associates accountable to the Ulta Beauty attendance policy. People
Attract, hire, retain and source a diverse team for the salon and boutiques, leveraging various methods including social media, and address staffing needs and open positions for the store. Build a highly engaged team through collaboration, two-way communication, prioritization of work and coaching to drive guest loyalty. Create an inclusive environment that inspires growth and engagement of associates. Support all aspects of manager and associate development, including training, feedback, coaching, performance reviews, succession planning, and development plans to drive sales performance. Participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance. Establish professional peer and brand partner relationships to deliver on sales and service goals. Model teamwork and guest service excellence by working with the leadership team and sharing best practices. Execute the Guest Engagement Leader program through ownership, coaching, and leading a helpful guest experience to drive results across APGs metrics. Process
Know and ensure compliance with Ulta Beauty policies, procedures, and standards, including the Infection Control Policy. Adhere to Ulta Beauty’s dress code. Use scheduling tools to create and adjust schedules, manage attendance, and place the right associates in the right places to provide an exceptional guest experience and support service sales growth. Use task management tools to prioritize and execute store workload, including resets, pricing updates, inventory tasks, cleaning, and replenishment. Protect assets and minimize loss by meeting store standards and procedures for safety, inventory control, cash management and loss prevention. Execute day-to-day inventory control processes and theft reporting as necessary. Support continuous improvement by adopting company initiatives and technology, communicating expectations, and ensuring task execution. Regularly communicate business trends and opportunities to field and services leadership. Job Qualifications
Education
Bachelor’s degree is preferred Cosmetology license and/or cosmetology management license where required by state law Experience
2-3+ years of relevant, fast-paced retail management or equivalent experience Financial management: driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses Cosmetology management: advanced competency in services, guest experience, and product attachment; knowledge of Board of Cosmetology regulations Retail management: experience with inventory monitoring, operational excellence, service culture, and merchandise directives Leadership: experience attracting, developing, and motivating top talent and leading a team through change Skills
Proficient with basic technology (POS, Microsoft Office, Apple devices) Excellent written and verbal communication Strong collaboration and interpersonal skills Strong organizational skills to manage multiple tasks Ability to perform under pressure, exercise good judgment in ambiguous situations, and be flexible Special Position Requirements
Full-time schedule including days, evenings, weekends, and holidays Attend corporate meetings and conferences Working Conditions
Continuous mobility throughout the store during shift Frequent standing, bending, reaching, and twisting Frequent lifting up to 25 lbs Continuous coordination of objects during shift Frequent use of computer and office devices Note: If an associate has a disability, Ulta Beauty will engage in an interactive process for reasonable accommodations where appropriate. The pay range for this position is $28.50 - $35.00 per hour with eligibility for bonus. Full-time benefits include health, dental, vision, life, and disability; part-time benefits include dental, vision, life, and disability. For more information on benefits, visit Ulta’s Benefits page.
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Experience Manager (EM) leads through Ulta Beauty’s mission, vision, and values to develop a high-performing team that delivers top-line sales growth in retail and services. The EM leads a team of stylists, estheticians, guest coordinators (select locations), Assistant Services Managers (select stores), Sales Managers and boutique leads. This leader is accountable for all aspects of the guest experience, retail sales, and services, including salon services, boutiques, makeup, and guest satisfaction. The EM is accountable for Net Promoter Score (NPS) and delivering an exceptional guest experience. The EM drives business through performance, people, and process with a drive for results, a passion for the beauty industry, the ability to deliver exceptional guest service, and the ability to lead, influence, and develop their team. Responsibilities
Promote a culture of accountability to meet or exceed the store’s goals related to services, boutiques, retail sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store. Drive company profitability through operational excellence, top-line sales growth and expense control. Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload on time, and within the payroll budget. Address underperforming metrics related to the store’s services, boutiques, retail sales, services sales, loyalty, store visit and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas of the business. Support direct reports in developing and maintaining their clientele. Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience. Stay informed regarding new and existing industry trends, products, and services and be knowledgeable about ingredients and benefits to better serve guests. Maintain prompt, regular attendance as the EM and hold store associates accountable to the Ulta Beauty attendance policy. People
Attract, hire, retain and source a diverse team for the salon and boutiques, leveraging various methods including social media, and address staffing needs and open positions for the store. Build a highly engaged team through collaboration, two-way communication, prioritization of work and coaching to drive guest loyalty. Create an inclusive environment that inspires growth and engagement of associates. Support all aspects of manager and associate development, including training, feedback, coaching, performance reviews, succession planning, and development plans to drive sales performance. Participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance. Establish professional peer and brand partner relationships to deliver on sales and service goals. Model teamwork and guest service excellence by working with the leadership team and sharing best practices. Execute the Guest Engagement Leader program through ownership, coaching, and leading a helpful guest experience to drive results across APGs metrics. Process
Know and ensure compliance with Ulta Beauty policies, procedures, and standards, including the Infection Control Policy. Adhere to Ulta Beauty’s dress code. Use scheduling tools to create and adjust schedules, manage attendance, and place the right associates in the right places to provide an exceptional guest experience and support service sales growth. Use task management tools to prioritize and execute store workload, including resets, pricing updates, inventory tasks, cleaning, and replenishment. Protect assets and minimize loss by meeting store standards and procedures for safety, inventory control, cash management and loss prevention. Execute day-to-day inventory control processes and theft reporting as necessary. Support continuous improvement by adopting company initiatives and technology, communicating expectations, and ensuring task execution. Regularly communicate business trends and opportunities to field and services leadership. Job Qualifications
Education
Bachelor’s degree is preferred Cosmetology license and/or cosmetology management license where required by state law Experience
2-3+ years of relevant, fast-paced retail management or equivalent experience Financial management: driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses Cosmetology management: advanced competency in services, guest experience, and product attachment; knowledge of Board of Cosmetology regulations Retail management: experience with inventory monitoring, operational excellence, service culture, and merchandise directives Leadership: experience attracting, developing, and motivating top talent and leading a team through change Skills
Proficient with basic technology (POS, Microsoft Office, Apple devices) Excellent written and verbal communication Strong collaboration and interpersonal skills Strong organizational skills to manage multiple tasks Ability to perform under pressure, exercise good judgment in ambiguous situations, and be flexible Special Position Requirements
Full-time schedule including days, evenings, weekends, and holidays Attend corporate meetings and conferences Working Conditions
Continuous mobility throughout the store during shift Frequent standing, bending, reaching, and twisting Frequent lifting up to 25 lbs Continuous coordination of objects during shift Frequent use of computer and office devices Note: If an associate has a disability, Ulta Beauty will engage in an interactive process for reasonable accommodations where appropriate. The pay range for this position is $28.50 - $35.00 per hour with eligibility for bonus. Full-time benefits include health, dental, vision, life, and disability; part-time benefits include dental, vision, life, and disability. For more information on benefits, visit Ulta’s Benefits page.
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