Valor Paytech
Technical Account Manager Payment Integrations
Valor Paytech, Jericho, New York, United States, 11753
Technical Account Manager Payment Integrations
This range is provided by Valor PayTech. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range $80,000.00/yr - $85,000.00/yr Full Time position: Mon to Fri from 9am to 6pm About Valor PayTech: Valor PayTech is a rapidly growing fintech company delivering secure, all-in-one payment technology solutions for ISOs, merchants, and business owners. Our mission is to simplify transactions through innovative software and hardware that set the gold standard for intelligent, seamless commerce. About the Role: We are seeking a Technical Account Manager (TAM) with strong payment industry experience to support our ISV and ISO partners. This role is highly client-facing, requiring both technical expertise and excellent communication skills. You will act as the technical point of contact for integrations, troubleshooting, and enhancements while collaborating with internal teams and external partners to deliver seamless payment solutions. Core Responsibilities: Serve as the primary technical contact for ISVs and ISOs Manage and resolve integration requests, bug reports, and feature enhancements Create and manage 510 support tickets per day using internal systems Test and validate API fixes, SDK features, and plug-in updates prior to release Assist clients in testing endpoints using HTTP requests Collaborate with developers and third-party software vendors to ensure smooth integrations Clearly communicate technical solutions to both technical and non-technical stakeholders Troubleshoot integration issues across Windows and Linux environments Partner cross-functionally with Product, Engineering, and Sales teams Coordinate with offshore development teams (India) to track ticket progress and provide clarifications
Technical Skills Required: Familiarity with SDKs, plug-ins, and third-party integrations Strong command-line tool knowledge (Windows/Linux is a plus) Experience with
Postman
or other API/Web Request testing tools Proficiency with ticketing systems
(Fresh Desk internal system I proprietary systems) Agile/Scrum workflow experience Strong debugging, QA, and troubleshooting skills
Industry & Functional Knowledge: Payments industry experience is required
(credit card processing, payment platforms, or gateways) Understanding of
merchant services
and ISV/ISO partner models Excellent verbal and written communication skills Ability to simplify and explain technical concepts to non-technical audiences Highly organized and detail-oriented with strong follow-up skills Self-motivated and capable of working independently Collaborative team player, comfortable working across remote/global teams
Minimum Qualifications: 2+ years in
technical support, developer relations, and account management Hands-on experience with
API testing, troubleshooting, and integration support Payments industry experience is required Technical skills listed above Paid training Paid Time Off (PTO) 401(k) with company match Comprehensive medical, dental, and vision insurance Supportive and collaborative team culture.
Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology, Customer Service, and Engineering
Referrals increase your chances of interviewing at Valor PayTech by 2x #J-18808-Ljbffr
This range is provided by Valor PayTech. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range $80,000.00/yr - $85,000.00/yr Full Time position: Mon to Fri from 9am to 6pm About Valor PayTech: Valor PayTech is a rapidly growing fintech company delivering secure, all-in-one payment technology solutions for ISOs, merchants, and business owners. Our mission is to simplify transactions through innovative software and hardware that set the gold standard for intelligent, seamless commerce. About the Role: We are seeking a Technical Account Manager (TAM) with strong payment industry experience to support our ISV and ISO partners. This role is highly client-facing, requiring both technical expertise and excellent communication skills. You will act as the technical point of contact for integrations, troubleshooting, and enhancements while collaborating with internal teams and external partners to deliver seamless payment solutions. Core Responsibilities: Serve as the primary technical contact for ISVs and ISOs Manage and resolve integration requests, bug reports, and feature enhancements Create and manage 510 support tickets per day using internal systems Test and validate API fixes, SDK features, and plug-in updates prior to release Assist clients in testing endpoints using HTTP requests Collaborate with developers and third-party software vendors to ensure smooth integrations Clearly communicate technical solutions to both technical and non-technical stakeholders Troubleshoot integration issues across Windows and Linux environments Partner cross-functionally with Product, Engineering, and Sales teams Coordinate with offshore development teams (India) to track ticket progress and provide clarifications
Technical Skills Required: Familiarity with SDKs, plug-ins, and third-party integrations Strong command-line tool knowledge (Windows/Linux is a plus) Experience with
Postman
or other API/Web Request testing tools Proficiency with ticketing systems
(Fresh Desk internal system I proprietary systems) Agile/Scrum workflow experience Strong debugging, QA, and troubleshooting skills
Industry & Functional Knowledge: Payments industry experience is required
(credit card processing, payment platforms, or gateways) Understanding of
merchant services
and ISV/ISO partner models Excellent verbal and written communication skills Ability to simplify and explain technical concepts to non-technical audiences Highly organized and detail-oriented with strong follow-up skills Self-motivated and capable of working independently Collaborative team player, comfortable working across remote/global teams
Minimum Qualifications: 2+ years in
technical support, developer relations, and account management Hands-on experience with
API testing, troubleshooting, and integration support Payments industry experience is required Technical skills listed above Paid training Paid Time Off (PTO) 401(k) with company match Comprehensive medical, dental, and vision insurance Supportive and collaborative team culture.
Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology, Customer Service, and Engineering
Referrals increase your chances of interviewing at Valor PayTech by 2x #J-18808-Ljbffr