Cedent
Overview
Field Service Engineer - Basic Statement of Position Client is seeking a highly professional customer focused Field Service Engineer to join our Support & Training team. The successful candidate will live in the Boston, MA area and serve as a support and training engineer for our clients in the Americas. He/She will provide our new and existing customers comprehensive training of the Client imaging products line. He/She will be responsible for providing prompt support to our users, while achieving the highest possible level of customer satisfaction. He/She will maintain a high level of technical expertise in all aspects of the Client products, including the biological, computerized and optical features of our products.
Responsibilities
Installation of Client systems at customers sites
Training of new users to successfully operate the Client systems & software
Demonstrating Client systems and applications
Provide remote and on-site support to Client customers by installing, fine-tuning, and maintaining Client systems and applications
Diagnose and resolve mechanical, hardware, software, and system failures
Document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction
Frequent travel required, 60-70% of the time, mostly within the US & Canada, but may be to other regions on the globe
Qualifications / Requirements
Bachelor’s degree or equivalent in life science, biomed, or a technical field
Familiarity with Microscopy, Cytogenetics, Fluorescence In-situ Hybridization (FISH), Cell Morphology, and Immunostaining analysis is an advantage
Excellent communication (verbal and written) and interpersonal skills
Problem solver with good technical aptitude and troubleshooting skills
Ability to understand computer algorithms and to tune parameters
Outstanding ability to explain, demonstrate and present new biological and technical concepts to new users
Other requirements
Handle stress effectively
Willingness to work outside of normal working hours and in rare cases on weekends
Valid Passport
Valid driver license
When not traveling, work from client office in Billerica, MA.
#J-18808-Ljbffr
Field Service Engineer - Basic Statement of Position Client is seeking a highly professional customer focused Field Service Engineer to join our Support & Training team. The successful candidate will live in the Boston, MA area and serve as a support and training engineer for our clients in the Americas. He/She will provide our new and existing customers comprehensive training of the Client imaging products line. He/She will be responsible for providing prompt support to our users, while achieving the highest possible level of customer satisfaction. He/She will maintain a high level of technical expertise in all aspects of the Client products, including the biological, computerized and optical features of our products.
Responsibilities
Installation of Client systems at customers sites
Training of new users to successfully operate the Client systems & software
Demonstrating Client systems and applications
Provide remote and on-site support to Client customers by installing, fine-tuning, and maintaining Client systems and applications
Diagnose and resolve mechanical, hardware, software, and system failures
Document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction
Frequent travel required, 60-70% of the time, mostly within the US & Canada, but may be to other regions on the globe
Qualifications / Requirements
Bachelor’s degree or equivalent in life science, biomed, or a technical field
Familiarity with Microscopy, Cytogenetics, Fluorescence In-situ Hybridization (FISH), Cell Morphology, and Immunostaining analysis is an advantage
Excellent communication (verbal and written) and interpersonal skills
Problem solver with good technical aptitude and troubleshooting skills
Ability to understand computer algorithms and to tune parameters
Outstanding ability to explain, demonstrate and present new biological and technical concepts to new users
Other requirements
Handle stress effectively
Willingness to work outside of normal working hours and in rare cases on weekends
Valid Passport
Valid driver license
When not traveling, work from client office in Billerica, MA.
#J-18808-Ljbffr