State of Washington
DSHS HCLA Social and Health Program Consultant 4
State of Washington, Arlington, Washington, United States, 98223
Overview
Are you passionate about making a difference in social and health services? The WA Cares Fund is seeking a dedicated Social and Health Program Consultant 4 to support and train staff while enhancing service delivery for clients. Join the WA Cares Fund team within the Home and Community Living Administration (HCLA) to help develop the first-in-the-nation social insurance program and contribute to Washington State’s leadership in long-term care policy coverage for working residents. This role supports the Department of Social and Health Services’ mission to help people access support, care, and resources.
As a Social and Health Program Consultant 4, you will support and train staff, provide consultation, interpretation, training, and technology assistance to supervisors and staff, and act as a liaison between local, regional, and headquarters staff and cross‑agency partners. You will represent the region on statewide committees, provide planning, coordination, and policy input, and dedicate significant time to development to ensure compliance with department expectations, quality assurance, and policies related to the WA Cares Fund and its ongoing management. You will also work with community providers and advocates to educate and improve access to service delivery for clients.
Responsibilities
Coordinate and provide regular training and consultation to staff at all levels to ensure compliance with program requirements and policies.
Create and update procedures for the benefits and customer care team, ensuring clarity and ease of understanding.
Provide training and technical support to new and existing staff, supervisors, and managers on tools such as Benefit Application Management System (BAMS), Customer Relationship Management Tool (CRM), the Assessment tool, Provider One, and Knowledge and Policy manuals.
Work with leadership and tech liaisons to simplify technical information for staff.
Develop and maintain WA Cares Fund procedures and training materials, updating as needed.
Update training plans for new staff and monitor their progress through group and one-on-one sessions.
Regularly review case records to ensure accuracy in assessments and documentation.
Share updates on policies, procedures, and program changes with staff.
Compile data and generate reports as requested by supervisors or administrators using various tools.
Develop and maintain performance tracking and quality assurance tools as needed.
Conduct quality assurance reviews to identify deficiencies and address training needs.
Coordinate and collaborate with WA Cares, Area Agencies on Aging, contractors, and other community agencies to ensure consistent implementation of policies and procedures.
Attend agency meetings, promote outreach, and travel as necessary.
Please note : This position will have a duty station in Snohomish County. A hybrid schedule is expected as business needs allow. Travel to various offices within Region 1 to deliver training and participate in meetings is expected regularly.
Who Should Apply
Professionals with 9 years of work experience in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs, especially if your work experience is in auditing or financial investigations.
Or a master’s degree in social work, health or social science, public administration or a related field, plus 4 years of professional experience in planning, administering, developing, or delivering such programs.
Or a bachelor’s degree in social work, health and social science, public administration or a related field, plus 5 years of professional experience in planning, administering, developing, or delivering such programs.
Or one year of experience as a Social and Health Program Consultant 3 or equivalent.
Or 2 years of experience as a Social and Health Program Consultant 2 or equivalent.
Additional knowledge, skills and abilities
Prioritization – ability to juggle tasks and deadlines in a fast-paced environment.
Communication – clear written and spoken communication for diverse audiences.
Issue resolution – ability to break down complex issues and find solutions.
Collaboration – professional and respectful teamwork with the public and colleagues.
Legal comprehension – ability to interpret legal documents related to benefits or eligibility.
Independent decision-making – capable of making informed choices and analyzing information.
Problem-solving – use critical thinking to address challenges.
Adaptability – proactive and open to process improvement in benefits and customer service.
Learn more Learn more about WA Cares Fund here. Questions? Please contact kris.george@dshs.wa.gov and reference project number 05984.
The Department of Social and Health Services’ (DSHS) vision is to provide equitable, anti-racist, and socially just services and employment practices. We encourage applications from diverse communities and promote accessibility for all. Prior to a new hire, a background check may be conducted to determine suitability. This announcement may be used to fill multiple vacancies. Reasonable accommodations in the application process can be requested.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender identity/expression, marital status, race, creed, color, national origin, religion, political affiliation, military status, disability, or other protected status. Applicants who require accommodation in the application process may contact the Recruiter. E-Verify is a registered trademark of the U.S. Department of Homeland Security.
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As a Social and Health Program Consultant 4, you will support and train staff, provide consultation, interpretation, training, and technology assistance to supervisors and staff, and act as a liaison between local, regional, and headquarters staff and cross‑agency partners. You will represent the region on statewide committees, provide planning, coordination, and policy input, and dedicate significant time to development to ensure compliance with department expectations, quality assurance, and policies related to the WA Cares Fund and its ongoing management. You will also work with community providers and advocates to educate and improve access to service delivery for clients.
Responsibilities
Coordinate and provide regular training and consultation to staff at all levels to ensure compliance with program requirements and policies.
Create and update procedures for the benefits and customer care team, ensuring clarity and ease of understanding.
Provide training and technical support to new and existing staff, supervisors, and managers on tools such as Benefit Application Management System (BAMS), Customer Relationship Management Tool (CRM), the Assessment tool, Provider One, and Knowledge and Policy manuals.
Work with leadership and tech liaisons to simplify technical information for staff.
Develop and maintain WA Cares Fund procedures and training materials, updating as needed.
Update training plans for new staff and monitor their progress through group and one-on-one sessions.
Regularly review case records to ensure accuracy in assessments and documentation.
Share updates on policies, procedures, and program changes with staff.
Compile data and generate reports as requested by supervisors or administrators using various tools.
Develop and maintain performance tracking and quality assurance tools as needed.
Conduct quality assurance reviews to identify deficiencies and address training needs.
Coordinate and collaborate with WA Cares, Area Agencies on Aging, contractors, and other community agencies to ensure consistent implementation of policies and procedures.
Attend agency meetings, promote outreach, and travel as necessary.
Please note : This position will have a duty station in Snohomish County. A hybrid schedule is expected as business needs allow. Travel to various offices within Region 1 to deliver training and participate in meetings is expected regularly.
Who Should Apply
Professionals with 9 years of work experience in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs, especially if your work experience is in auditing or financial investigations.
Or a master’s degree in social work, health or social science, public administration or a related field, plus 4 years of professional experience in planning, administering, developing, or delivering such programs.
Or a bachelor’s degree in social work, health and social science, public administration or a related field, plus 5 years of professional experience in planning, administering, developing, or delivering such programs.
Or one year of experience as a Social and Health Program Consultant 3 or equivalent.
Or 2 years of experience as a Social and Health Program Consultant 2 or equivalent.
Additional knowledge, skills and abilities
Prioritization – ability to juggle tasks and deadlines in a fast-paced environment.
Communication – clear written and spoken communication for diverse audiences.
Issue resolution – ability to break down complex issues and find solutions.
Collaboration – professional and respectful teamwork with the public and colleagues.
Legal comprehension – ability to interpret legal documents related to benefits or eligibility.
Independent decision-making – capable of making informed choices and analyzing information.
Problem-solving – use critical thinking to address challenges.
Adaptability – proactive and open to process improvement in benefits and customer service.
Learn more Learn more about WA Cares Fund here. Questions? Please contact kris.george@dshs.wa.gov and reference project number 05984.
The Department of Social and Health Services’ (DSHS) vision is to provide equitable, anti-racist, and socially just services and employment practices. We encourage applications from diverse communities and promote accessibility for all. Prior to a new hire, a background check may be conducted to determine suitability. This announcement may be used to fill multiple vacancies. Reasonable accommodations in the application process can be requested.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender identity/expression, marital status, race, creed, color, national origin, religion, political affiliation, military status, disability, or other protected status. Applicants who require accommodation in the application process may contact the Recruiter. E-Verify is a registered trademark of the U.S. Department of Homeland Security.
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