State of Washington
DSHS HCLA Social and Health Program Consultant 4
State of Washington, Washington, District of Columbia, us, 20022
Overview
Are you passionate about making a difference in social and health services? The WA Cares Fund is seeking multiple dedicated Social and Health Program Consultant 4 to support and train staff and enhance service delivery for clients throughout Region 1. Join the WA Cares Fund team within the Home and Community Living Administration (HCLA) to help develop the first-in-the-nation social insurance program and contribute to Washington State leadership in long-term care policy. Our team designs and implements the program and helps Washingtonians understand this benefit. Your experience will support the Department of Social and Health Services’ mission to partner with people to access support, care, and resources. As a Social and Health Program Consultant, you will support and train staff, provide consultation, interpretation, training, and technology assistance to supervisors and staff, and act as a liaison between local, regional, and headquarters staff and cross-agency partners. You may represent the region on statewide committees, providing consultation, training, planning and coordination, and policy input. You will dedicate significant time to development to ensure compliance with department expectations, quality assurance, and policies related to WA Cares Fund implementation and ongoing management. You will also work with community providers and advocates to educate and improve access to service delivery for clients. Note: There are multiple positions within Region 1. A hybrid schedule is expected as business needs allow. Travel to various offices within Region 1 to deliver training and participate in meetings is expected regularly. Responsibilities
Coordinate and provide regular training and consultation to staff at all levels to ensure compliance with program requirements and policies, procedures, etc. Create and update procedures for the benefits and customer care team, ensuring clarity and ease of understanding. Provide training and technical support to new and existing staff, supervisors, and managers on tools such as Benefit Application Management System (BAMS), Customer Relationship Management Tool (CRM), the Assessment tool, Provider One, and Knowledge and Policy manuals. Work with leadership and tech liaisons to simplify technical information for staff. Develop and maintain WA Cares Fund procedures and training materials, updating as needed. Update training plans for new staff and monitor their progress through group and one-on-one sessions. Regularly review case records to ensure accuracy in assessments and documentation. Share updates on policies, procedures, and program changes with staff. Compile data and generate reports as requested by supervisors or administrators using various tools. Develop and maintain performance tracking and quality assurance tools as needed. Conduct quality assurance reviews to identify deficiencies and address training needs. Coordinate and collaborate with WA Cares, Area Agencies on Aging, contractors, and other community agencies to ensure consistent implementation of policies and procedures. Attend agency meetings, promote outreach, and travel as necessary. Knowledge, Skills and Abilities
Prioritization – manage tasks and deadlines in a fast-paced environment. Communication – explain things clearly in writing and speech so clients and colleagues understand you. Issue resolution – analyze WA Cares Fund issues and identify solutions. Collaboration – work professionally and respectfully with the public and teammates. Legal comprehension – interpret legal documents relevant to benefits or eligibility. Independent decision-making – make informed choices and analyze complex information. Problem-solving – apply critical thinking to overcome challenges. Adaptability – improve processes in benefits and customer service work. Who Should Apply
One year of experience as a Social and Health Program Consultant 3 or equivalent Two years of experience as a Social and Health Program Consultant 2 or equivalent A master’s degree in social work, health or social science, public administration or related field; and four years of relevant professional experience A bachelor’s degree in social work, health or social science, public administration or related field; and five years of relevant professional experience A combination of nine to ten years of professional/practical hands-on experience in planning, administering, developing, or delivering related programs Note: A degree in Social Work must be from an education program accredited by the Council on Social Work Education. The Department of Social and Health Services’ vision emphasizes belonging, common purpose, shared values, and meaningful work, with a commitment to equity, anti-racism, and social justice. We strive for greater access and representation of diverse communities, including Black, Indigenous, People of Color, people with disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security. Questions about this opportunity?
Please contact reema.goyal@dshs.wa.gov and reference project number 06021. Benefits
More than Just a Paycheck: Washington State offers a competitive benefits package, including health and retirement plans, paid leave, staff training, and other compensation benefits to support your current and future needs. Details are described in this posting and may vary by appointment type. Insurance Benefits, Retirement and Deferred Compensation, Social Security, Public Service Loan Forgiveness, Holidays, Sick Leave, Vacation (Annual Leave), Military Leave, Bereavement Leave, Additional Leave, and access to the State HR Website for more information are provided where applicable. This description summarizes typical benefits for full-time employees who work more than six months. Benefits may vary by job type and are subject to change. Updated 07-21-2025.
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Are you passionate about making a difference in social and health services? The WA Cares Fund is seeking multiple dedicated Social and Health Program Consultant 4 to support and train staff and enhance service delivery for clients throughout Region 1. Join the WA Cares Fund team within the Home and Community Living Administration (HCLA) to help develop the first-in-the-nation social insurance program and contribute to Washington State leadership in long-term care policy. Our team designs and implements the program and helps Washingtonians understand this benefit. Your experience will support the Department of Social and Health Services’ mission to partner with people to access support, care, and resources. As a Social and Health Program Consultant, you will support and train staff, provide consultation, interpretation, training, and technology assistance to supervisors and staff, and act as a liaison between local, regional, and headquarters staff and cross-agency partners. You may represent the region on statewide committees, providing consultation, training, planning and coordination, and policy input. You will dedicate significant time to development to ensure compliance with department expectations, quality assurance, and policies related to WA Cares Fund implementation and ongoing management. You will also work with community providers and advocates to educate and improve access to service delivery for clients. Note: There are multiple positions within Region 1. A hybrid schedule is expected as business needs allow. Travel to various offices within Region 1 to deliver training and participate in meetings is expected regularly. Responsibilities
Coordinate and provide regular training and consultation to staff at all levels to ensure compliance with program requirements and policies, procedures, etc. Create and update procedures for the benefits and customer care team, ensuring clarity and ease of understanding. Provide training and technical support to new and existing staff, supervisors, and managers on tools such as Benefit Application Management System (BAMS), Customer Relationship Management Tool (CRM), the Assessment tool, Provider One, and Knowledge and Policy manuals. Work with leadership and tech liaisons to simplify technical information for staff. Develop and maintain WA Cares Fund procedures and training materials, updating as needed. Update training plans for new staff and monitor their progress through group and one-on-one sessions. Regularly review case records to ensure accuracy in assessments and documentation. Share updates on policies, procedures, and program changes with staff. Compile data and generate reports as requested by supervisors or administrators using various tools. Develop and maintain performance tracking and quality assurance tools as needed. Conduct quality assurance reviews to identify deficiencies and address training needs. Coordinate and collaborate with WA Cares, Area Agencies on Aging, contractors, and other community agencies to ensure consistent implementation of policies and procedures. Attend agency meetings, promote outreach, and travel as necessary. Knowledge, Skills and Abilities
Prioritization – manage tasks and deadlines in a fast-paced environment. Communication – explain things clearly in writing and speech so clients and colleagues understand you. Issue resolution – analyze WA Cares Fund issues and identify solutions. Collaboration – work professionally and respectfully with the public and teammates. Legal comprehension – interpret legal documents relevant to benefits or eligibility. Independent decision-making – make informed choices and analyze complex information. Problem-solving – apply critical thinking to overcome challenges. Adaptability – improve processes in benefits and customer service work. Who Should Apply
One year of experience as a Social and Health Program Consultant 3 or equivalent Two years of experience as a Social and Health Program Consultant 2 or equivalent A master’s degree in social work, health or social science, public administration or related field; and four years of relevant professional experience A bachelor’s degree in social work, health or social science, public administration or related field; and five years of relevant professional experience A combination of nine to ten years of professional/practical hands-on experience in planning, administering, developing, or delivering related programs Note: A degree in Social Work must be from an education program accredited by the Council on Social Work Education. The Department of Social and Health Services’ vision emphasizes belonging, common purpose, shared values, and meaningful work, with a commitment to equity, anti-racism, and social justice. We strive for greater access and representation of diverse communities, including Black, Indigenous, People of Color, people with disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security. Questions about this opportunity?
Please contact reema.goyal@dshs.wa.gov and reference project number 06021. Benefits
More than Just a Paycheck: Washington State offers a competitive benefits package, including health and retirement plans, paid leave, staff training, and other compensation benefits to support your current and future needs. Details are described in this posting and may vary by appointment type. Insurance Benefits, Retirement and Deferred Compensation, Social Security, Public Service Loan Forgiveness, Holidays, Sick Leave, Vacation (Annual Leave), Military Leave, Bereavement Leave, Additional Leave, and access to the State HR Website for more information are provided where applicable. This description summarizes typical benefits for full-time employees who work more than six months. Benefits may vary by job type and are subject to change. Updated 07-21-2025.
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