UCSF Health
Overview
Practice Coordinator 2 role at UCSF Health. This position supports practice operations and customer service recovery and intervention efforts, representing the administrative team as the public face of the Practice. The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $29.68 - $42.48 (Hourly Rate). The PC 2 may be required to work at any UCSF campus as needed and scheduled. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Responsibilities
The Practice Coordinator 2 is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts. Provides support to all functions of the administrative teams including but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing. Maintains routine clerical operations and communications; adheres to UCSF House and Telephone Standards; sensitive to patient, staff and provider needs. Works with others, demonstrates flexibility with changing priorities, and synthesizes knowledge of practice operations to problem-solve, prioritize, and facilitate complex transactions. Delivers excellent customer service in outpatient care, and facilitates and ensures accuracy of information flow between medical, hospital staff and departments to maximize unit efficiency. May be required to work at any UCSF campus as needed and scheduled. Qualifications
High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience. Successfully passes fingerprinting protocol and is approved to be a cash collector. Strong computer skills, including basic keyboarding, and experience with at least two Office-type software programs (Outlook, Word, Excel). Ability to navigate multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended periods. Ability to analyze situations, prioritize tasks, develop solutions, and make recommendations; work with minimal supervision; use good judgment and work independently under deadlines. Excellent customer service and communication/interpersonal skills, both over the telephone and in person. Basic math skills; ability to deal with a wide variety of individuals and to work sensitively with patients. Excellent organizational and problem-solving skills; strong writing skills for composing, editing, and proofreading documents; demonstrated administrative/office coordination skills; knowledge of medical practice terminology. Preferred Qualifications
Demonstrated healthcare experience in areas such as patient scheduling, insurance verification, medical record data abstraction, or patient financial services. Prior experience with appointment, ancillary service or surgical scheduling. Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred. Prior experience with EPIC. About UCSF
At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve. UCSF Health is consistently ranked among the top hospitals nationwide and offers opportunities for professional growth in a collaborative environment. Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Job Details
Organization: Health Job Code and Payroll Title: 004819 PRACTICE CRD 2 Job Category: Administrative Support Bargaining Unit: Teamsters Local 2010 - Clerical and Allied Services Unit (CX) Employee Class: Career Percentage: 100% Location: San Francisco, CA Campus: Mount Zion (SF) Work Style: Fully On-Site Shift: Days Shift Length: 8 Hours Additional Shift Details: Monday - Friday
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Practice Coordinator 2 role at UCSF Health. This position supports practice operations and customer service recovery and intervention efforts, representing the administrative team as the public face of the Practice. The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $29.68 - $42.48 (Hourly Rate). The PC 2 may be required to work at any UCSF campus as needed and scheduled. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Responsibilities
The Practice Coordinator 2 is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts. Provides support to all functions of the administrative teams including but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing. Maintains routine clerical operations and communications; adheres to UCSF House and Telephone Standards; sensitive to patient, staff and provider needs. Works with others, demonstrates flexibility with changing priorities, and synthesizes knowledge of practice operations to problem-solve, prioritize, and facilitate complex transactions. Delivers excellent customer service in outpatient care, and facilitates and ensures accuracy of information flow between medical, hospital staff and departments to maximize unit efficiency. May be required to work at any UCSF campus as needed and scheduled. Qualifications
High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience. Successfully passes fingerprinting protocol and is approved to be a cash collector. Strong computer skills, including basic keyboarding, and experience with at least two Office-type software programs (Outlook, Word, Excel). Ability to navigate multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended periods. Ability to analyze situations, prioritize tasks, develop solutions, and make recommendations; work with minimal supervision; use good judgment and work independently under deadlines. Excellent customer service and communication/interpersonal skills, both over the telephone and in person. Basic math skills; ability to deal with a wide variety of individuals and to work sensitively with patients. Excellent organizational and problem-solving skills; strong writing skills for composing, editing, and proofreading documents; demonstrated administrative/office coordination skills; knowledge of medical practice terminology. Preferred Qualifications
Demonstrated healthcare experience in areas such as patient scheduling, insurance verification, medical record data abstraction, or patient financial services. Prior experience with appointment, ancillary service or surgical scheduling. Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred. Prior experience with EPIC. About UCSF
At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve. UCSF Health is consistently ranked among the top hospitals nationwide and offers opportunities for professional growth in a collaborative environment. Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Job Details
Organization: Health Job Code and Payroll Title: 004819 PRACTICE CRD 2 Job Category: Administrative Support Bargaining Unit: Teamsters Local 2010 - Clerical and Allied Services Unit (CX) Employee Class: Career Percentage: 100% Location: San Francisco, CA Campus: Mount Zion (SF) Work Style: Fully On-Site Shift: Days Shift Length: 8 Hours Additional Shift Details: Monday - Friday
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