Zendesk
Overview
Zendesk is seeking a strategic, hands-on Senior Director of Global Payroll to lead our payroll operations. This is a high-impact, cross-functional leadership role responsible for overseeing a team of payroll professionals spanning the globe. You will be accountable for ensuring timely, accurate, and compliant payroll processing for thousands of employees while driving process improvements, scaling global operations, and strategically partnering with Finance, HR, Legal, and external vendors to drive business and employee experience outcomes. Responsibilities
Lead and manage a disbursed global payroll team of 10+ professionals across the US, LATAM, APAC, and EMEA Oversee end-to-end payroll operations for 20+ global entities, ensuring compliance with local regulations, labor laws, and payroll tax requirements Engage with HR, Finance, Legal, and Compliance to support business needs and shape compensation policies and procedures Establish and maintain standardized payroll processes and controls across all regions while balancing local requirements Represent Payroll in M&A activities, entity expansions, policy rollouts, ensuring seamless integration and execution Serve as the subject matter expert and escalation point for complex payroll inquiries and global pay-related issues and policies Partner with IT teams to optimize integrations between payroll systems and platforms Drive global process improvements that scale Zendesk’s growth and reduce manual effort and errors Own global reporting, forecasting and analytics providing insight and visibility into payroll costs, and trends Prepare and present executive-level reporting on global payroll operations, risks, and strategic initiatives Requirements
15+ years of experience in a global payroll leadership role, preferably in tech or a high growth environment Strong expertise in global payroll systems (Workday, Cloudpay, ADP) Exceptional people management, cross cultural communication, and stakeholder engagement skills Skilled at balancing strategic leadership with operational excellence The US annualized base salary range for this position is $194,000-$292,000. This position may also be eligible for bonus, benefits, or related incentives. The offer will be based on job-related capabilities, applicable experience, and other factors such as work location. Compensation details reflect base salary only. Hybrid: In this role, our hybrid experience is designed at the team level to provide onsite collaboration and learning while allowing remote work part of the week. The specific in-office schedule is determined by the hiring manager. About Zendesk
The Intelligent Heart Of Customer Experience. Zendesk supports billions of conversations with brands you know and love. Zendesk is an equal opportunity employer and is committed to diversity, equity, and inclusion. We prohibit discrimination based on protected characteristics and encourage applications from all qualified individuals. If you require accommodations during the application process, please contact peopleandplaces@zendesk.com. Equal Opportunity Statement
Zendesk is an AA/EEO/Veterans/Disabled employer. For information about EEO rights, visit the relevant agency site.
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Zendesk is seeking a strategic, hands-on Senior Director of Global Payroll to lead our payroll operations. This is a high-impact, cross-functional leadership role responsible for overseeing a team of payroll professionals spanning the globe. You will be accountable for ensuring timely, accurate, and compliant payroll processing for thousands of employees while driving process improvements, scaling global operations, and strategically partnering with Finance, HR, Legal, and external vendors to drive business and employee experience outcomes. Responsibilities
Lead and manage a disbursed global payroll team of 10+ professionals across the US, LATAM, APAC, and EMEA Oversee end-to-end payroll operations for 20+ global entities, ensuring compliance with local regulations, labor laws, and payroll tax requirements Engage with HR, Finance, Legal, and Compliance to support business needs and shape compensation policies and procedures Establish and maintain standardized payroll processes and controls across all regions while balancing local requirements Represent Payroll in M&A activities, entity expansions, policy rollouts, ensuring seamless integration and execution Serve as the subject matter expert and escalation point for complex payroll inquiries and global pay-related issues and policies Partner with IT teams to optimize integrations between payroll systems and platforms Drive global process improvements that scale Zendesk’s growth and reduce manual effort and errors Own global reporting, forecasting and analytics providing insight and visibility into payroll costs, and trends Prepare and present executive-level reporting on global payroll operations, risks, and strategic initiatives Requirements
15+ years of experience in a global payroll leadership role, preferably in tech or a high growth environment Strong expertise in global payroll systems (Workday, Cloudpay, ADP) Exceptional people management, cross cultural communication, and stakeholder engagement skills Skilled at balancing strategic leadership with operational excellence The US annualized base salary range for this position is $194,000-$292,000. This position may also be eligible for bonus, benefits, or related incentives. The offer will be based on job-related capabilities, applicable experience, and other factors such as work location. Compensation details reflect base salary only. Hybrid: In this role, our hybrid experience is designed at the team level to provide onsite collaboration and learning while allowing remote work part of the week. The specific in-office schedule is determined by the hiring manager. About Zendesk
The Intelligent Heart Of Customer Experience. Zendesk supports billions of conversations with brands you know and love. Zendesk is an equal opportunity employer and is committed to diversity, equity, and inclusion. We prohibit discrimination based on protected characteristics and encourage applications from all qualified individuals. If you require accommodations during the application process, please contact peopleandplaces@zendesk.com. Equal Opportunity Statement
Zendesk is an AA/EEO/Veterans/Disabled employer. For information about EEO rights, visit the relevant agency site.
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