ICW Group
Director, Workers' Compensation Claims
ICW Group, San Diego, California, United States, 92189
Director, Workers' Compensation Claims
role at
ICW Group
ICW Group is hiring team members who are ready to use their skills, curiosity, and drive to transform the insurance carrier space. We are headquartered in San Diego with regional offices across the United States and have been named a Top 50 performing P&C organization for ten consecutive years. We are committed to creating the best insurance experience and making our internal and external communities better every day.
Job Summary The Director, Workers’ Compensation Claims, leads assigned branches, overseeing claims handling strategies, compliance, and team performance with a focus on either California or multiple states. This role drives continuous improvement, delivers cost-effective outcomes, and ensures exceptional service for policyholders and injured workers. The Director also influences ICW Group’s reputation as a trusted, high-performing carrier.
Responsibilities
Leads branch managers to ensure fair, timely, and cost-effective claim resolutions
Establishes and maintains compliance with all state regulations and company policies
Works with branch managers to set the department’s strategy and philosophy of claims handling
Ensures compliance with state regulations through audits, loss reporting, and client retention through excellent service
Directs branch managers to proactively and fairly process claims to achieve the best possible results with an acceptable closing ratio
Approves reserves and settlements based on data and authority guidelines; provides rationale when reserves exceed approval limits
Oversees strategy for litigated claims, reserve practices, and planning for claim closure
Operational Excellence
Drives continuous improvement in processes, technology, and customer service
Identifies resources and training needs; adjusts staffing based on claim volumes and outcomes
Manages department budget, technology, workload, and customer requests
Ensures claims quality and profitability while adhering to Company guidelines and risk metrics for assigned branches
Stakeholder Engagement
Collaborates cross-functionally with Underwriting, Risk Management, Actuarial, IT, and Finance to align strategies and achieve enterprise goals
Team Leadership
Acts as a subject matter expert for workers’ compensation, supporting claims managers in resolving complex issues
Attracts, motivates, develops, and retains talent through effective hiring, recognition, coaching, and training
Ensures claims managers provide orientation and coaching for new team members
Fosters continuous learning and challenges the status quo
Manages budgets, staffing, and resources to meet department goals
Qualifications & Skills
Bachelor’s degree (or equivalent); advanced degree preferred
12–15+ years of claims leadership experience, with at least 5 years managing leaders
Expertise in California or multi-state workers’ compensation laws and operations depending on assigned branches
Adjuster Certification of Workers’ Compensation may be required depending on Branch and/or State
Proven ability to lead, coach, and mentor technical claims managers and professionals
Strong communication, time management, problem-solving, and collaboration skills
We are currently not offering employment sponsorship for this opportunity.
Compensation & Benefits The current salary range is
$137,617.39
to
$232,082.34 , exclusive of fringe benefits and potential bonuses. Final base salary will be determined by factors including experience, education, location, and equivalence of work.
Why Join ICW Group?
Challenging work and the opportunity to make a difference
You will have a voice and a sense of belonging
Competitive benefits including medical, dental, vision, and 401(k) with company match
Bonus potential for all positions
PTO accrual and paid holidays
ICW Group is an Equal Opportunity Employer. ICW Group is committed to creating a diverse environment and will not discriminate on race, color, religion, national origin, gender, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law.
#J-18808-Ljbffr
role at
ICW Group
ICW Group is hiring team members who are ready to use their skills, curiosity, and drive to transform the insurance carrier space. We are headquartered in San Diego with regional offices across the United States and have been named a Top 50 performing P&C organization for ten consecutive years. We are committed to creating the best insurance experience and making our internal and external communities better every day.
Job Summary The Director, Workers’ Compensation Claims, leads assigned branches, overseeing claims handling strategies, compliance, and team performance with a focus on either California or multiple states. This role drives continuous improvement, delivers cost-effective outcomes, and ensures exceptional service for policyholders and injured workers. The Director also influences ICW Group’s reputation as a trusted, high-performing carrier.
Responsibilities
Leads branch managers to ensure fair, timely, and cost-effective claim resolutions
Establishes and maintains compliance with all state regulations and company policies
Works with branch managers to set the department’s strategy and philosophy of claims handling
Ensures compliance with state regulations through audits, loss reporting, and client retention through excellent service
Directs branch managers to proactively and fairly process claims to achieve the best possible results with an acceptable closing ratio
Approves reserves and settlements based on data and authority guidelines; provides rationale when reserves exceed approval limits
Oversees strategy for litigated claims, reserve practices, and planning for claim closure
Operational Excellence
Drives continuous improvement in processes, technology, and customer service
Identifies resources and training needs; adjusts staffing based on claim volumes and outcomes
Manages department budget, technology, workload, and customer requests
Ensures claims quality and profitability while adhering to Company guidelines and risk metrics for assigned branches
Stakeholder Engagement
Collaborates cross-functionally with Underwriting, Risk Management, Actuarial, IT, and Finance to align strategies and achieve enterprise goals
Team Leadership
Acts as a subject matter expert for workers’ compensation, supporting claims managers in resolving complex issues
Attracts, motivates, develops, and retains talent through effective hiring, recognition, coaching, and training
Ensures claims managers provide orientation and coaching for new team members
Fosters continuous learning and challenges the status quo
Manages budgets, staffing, and resources to meet department goals
Qualifications & Skills
Bachelor’s degree (or equivalent); advanced degree preferred
12–15+ years of claims leadership experience, with at least 5 years managing leaders
Expertise in California or multi-state workers’ compensation laws and operations depending on assigned branches
Adjuster Certification of Workers’ Compensation may be required depending on Branch and/or State
Proven ability to lead, coach, and mentor technical claims managers and professionals
Strong communication, time management, problem-solving, and collaboration skills
We are currently not offering employment sponsorship for this opportunity.
Compensation & Benefits The current salary range is
$137,617.39
to
$232,082.34 , exclusive of fringe benefits and potential bonuses. Final base salary will be determined by factors including experience, education, location, and equivalence of work.
Why Join ICW Group?
Challenging work and the opportunity to make a difference
You will have a voice and a sense of belonging
Competitive benefits including medical, dental, vision, and 401(k) with company match
Bonus potential for all positions
PTO accrual and paid holidays
ICW Group is an Equal Opportunity Employer. ICW Group is committed to creating a diverse environment and will not discriminate on race, color, religion, national origin, gender, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law.
#J-18808-Ljbffr