Cradle
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Scientific Consultant, Customer Success
role at
Cradle
Cradle offers a software platform for AI-guided discovery and optimization of proteins, enabling biologists to design proteins faster and at scale. We work with clients across pharma, biotech, agritech, foodtech, and academia. We are a distributed team based in Zurich and Amsterdam with a focus on building a strong team culture.
Overview We are an experienced team of roughly 60 people and offer a very competitive salary, a generous equity stake (for full-time employees), and a wide range of benefits and career progression opportunities.
Your Role As a Scientific Advisor within our Customer Success team, you will play a key role in ensuring our customers achieve success with Cradle’s software and services. You’ll act as a trusted partner for biotech and pharmaceutical companies, particularly for biotherapeutic and antibody projects. You’ll assist customers in mapping their program goals and data to Cradle’s capabilities, maximize the value and impact of our protein optimisation software, and collaborate across engineering, product, and sales teams to ensure a superb customer experience and inform product development.
Your Responsibilities
Scientific advisory
– Work closely with Cradle customers (from mid-sized biotechs to global biopharma leaders) to identify protein optimisation projects best suited to the Cradle platform, translate scientific goals into platform objectives, understand customer assays/workflows, ensure data quality/formatting for machine learning, and train customers to use Cradle’s platform.
Collaborate with engineering to ensure the platform outputs optimal protein designs and present reports to help customers interpret outputs and forecasts. Provide recommendations to inform go/no-go decisions and devise effective project strategies.
Partnership
– Build and maintain strong relationships with immediate users and broader business stakeholders; keep them abreast of results and impact and identify additional projects to benefit from Cradle’s platform, collaborating with the sales team to enable expansion.
Customer Experience And Voice Of Customer
– Measure and monitor customer satisfaction, proactively gather feedback, and collaborate with product teams to guide development to address customer needs.
Your Qualifications
Must-haves
– PhD in molecular biology, bioengineering, bioinformatics, or related field; 5+ years in biopharma in a scientific role in protein engineering (focus on antibodies) with experience in biophysical/functional assays; deep knowledge of the biopharmaceutical R&D process, methods, and tooling; excellent analytical and communication skills; proven ability to build strong cross-stakeholder relationships.
Nice-to-haves
– Experience with machine learning; experience with non-antibody protein modalities (e.g., enzymes); experience in relationship management or sales in biotech or software; proficiency in Python and data science libraries (pandas, scikit, scipy, matplotlib) and familiarity with SQL.
A notice about recruitment scams : Please be aware that scammers are posing as us in order to get your personal details or money. We only communicate via @cradle.bio email addresses, we only make job offers after meeting you in person at our offices in Zurich or Amsterdam, and we never ask you to pay for anything during the interview process.
Evaluation of your application using AI.
Cradle may use AI and ML technologies to assist in the initial screening of applications. These assessments are one of several factors considered; human recruiters will thoroughly evaluate your skills and qualifications to determine suitability for the role.
#J-18808-Ljbffr
Scientific Consultant, Customer Success
role at
Cradle
Cradle offers a software platform for AI-guided discovery and optimization of proteins, enabling biologists to design proteins faster and at scale. We work with clients across pharma, biotech, agritech, foodtech, and academia. We are a distributed team based in Zurich and Amsterdam with a focus on building a strong team culture.
Overview We are an experienced team of roughly 60 people and offer a very competitive salary, a generous equity stake (for full-time employees), and a wide range of benefits and career progression opportunities.
Your Role As a Scientific Advisor within our Customer Success team, you will play a key role in ensuring our customers achieve success with Cradle’s software and services. You’ll act as a trusted partner for biotech and pharmaceutical companies, particularly for biotherapeutic and antibody projects. You’ll assist customers in mapping their program goals and data to Cradle’s capabilities, maximize the value and impact of our protein optimisation software, and collaborate across engineering, product, and sales teams to ensure a superb customer experience and inform product development.
Your Responsibilities
Scientific advisory
– Work closely with Cradle customers (from mid-sized biotechs to global biopharma leaders) to identify protein optimisation projects best suited to the Cradle platform, translate scientific goals into platform objectives, understand customer assays/workflows, ensure data quality/formatting for machine learning, and train customers to use Cradle’s platform.
Collaborate with engineering to ensure the platform outputs optimal protein designs and present reports to help customers interpret outputs and forecasts. Provide recommendations to inform go/no-go decisions and devise effective project strategies.
Partnership
– Build and maintain strong relationships with immediate users and broader business stakeholders; keep them abreast of results and impact and identify additional projects to benefit from Cradle’s platform, collaborating with the sales team to enable expansion.
Customer Experience And Voice Of Customer
– Measure and monitor customer satisfaction, proactively gather feedback, and collaborate with product teams to guide development to address customer needs.
Your Qualifications
Must-haves
– PhD in molecular biology, bioengineering, bioinformatics, or related field; 5+ years in biopharma in a scientific role in protein engineering (focus on antibodies) with experience in biophysical/functional assays; deep knowledge of the biopharmaceutical R&D process, methods, and tooling; excellent analytical and communication skills; proven ability to build strong cross-stakeholder relationships.
Nice-to-haves
– Experience with machine learning; experience with non-antibody protein modalities (e.g., enzymes); experience in relationship management or sales in biotech or software; proficiency in Python and data science libraries (pandas, scikit, scipy, matplotlib) and familiarity with SQL.
A notice about recruitment scams : Please be aware that scammers are posing as us in order to get your personal details or money. We only communicate via @cradle.bio email addresses, we only make job offers after meeting you in person at our offices in Zurich or Amsterdam, and we never ask you to pay for anything during the interview process.
Evaluation of your application using AI.
Cradle may use AI and ML technologies to assist in the initial screening of applications. These assessments are one of several factors considered; human recruiters will thoroughly evaluate your skills and qualifications to determine suitability for the role.
#J-18808-Ljbffr