University Of Michigan
Intake and Supportive Measures Senior Specialist (Intermediate Underfill)
University Of Michigan, Ann Arbor, Michigan, us, 48113
Intake and Supportive Measures Senior Specialist (Intermediate Underfill)
Candidate should submit a cover letter that explains their interest and relevant experience related to the job opening. Job Summary
The University of Michigan seeks a creative, innovative, and thoughtful person to join its Equity, Civil Rights and Title IX Office (ECRT). The Intake and Supportive MeasuresSenior Specialist primary responsibility is to assist in handling the intake of reports that include discrimination or discriminatory harassment involving faculty, staff, students, and other members of the university community. Candidates for this position must have the knowledge, skills, abilities, and experience needed to provide highly responsible and effective support in a fast paced/high volume work environment. This position works alongside the data management team, Sex and Gender-Based Misconduct (SGBM) team, Civil Rights and Disability Equity Office (DEO) teams. The successful candidate collaborates with campus partners, including Student Life, Staff/Faculty/Student Ombuds, Department of Public Safety and Security, Staff and Academic Human Resources, Michigan Medicine HR Solutions Center, Work Connections, Rackham, and Athletics, among others. We have a strong community of collaborators who value and support this work as we look to expand and evolve in critical ways. Responsibilities*
Percentage - 35 % (Intake & Support) Responds compassionately to community members bringing concerns to ECRT while serving as the initial point of contact with students and employees and other requestors reporting protected class discrimination and discriminatory harassment. Provides highly skilled, trauma-informed consultations to provide a thorough and accurate explanation of relevant policies including on protected class discrimination and harassment, and when assessing individual needs and responding to questions about ECRT processes and procedures. Manages a large caseload in a fast-paced, high-volume environment with ever-changing priorities and must be adaptable, and able to meet deadlines. Transitions cases from intake to various resolution pathways internally, and to external campus partners if concerns are outside ECRT's scope of work. Routinely uses independent judgment to analyze needs and provide timely and effective referrals to confidential resources, student-based services, mental health services, law enforcement, conflict resolution programs, human resource partners, Michigan Medicine, etc. Applies practical knowledge to analyze complex situations and create effective solutions. Works independently with some supervision. Problems faced are difficult and complex. May influence others within the job area through explanation of facts, policies, and practices. Applies an in-depth understanding of federal and state civil right laws, regulations and guidance to reported concerns when conducting case review with ECRT directors to determine the most appropriate course of action for each case. Maintains highly sensitive information with discretion and good judgment to maintain privacy in compliance with all applicable laws (Title IX, Title VII, Title VI, ADA, etc.) Ensures compliance with all appropriate policies and procedures. Ability to identify misconduct, noncompliance and nonperformance.Appropriately reports identified concerns consistent with policies and procedures. May resolvecomplex compliance-related issues. May identify potential compliance-related issues and offer suggestions for handling before escalating larger issues to Supervisor. Percentage - 20% (Supportive Measures) Manages a large caseload of supportive measures and collaborates with investigative staff to ensure the supportive measures are concurrent with resolution pathways, timely and appropriate. Coordinates complex supportive measures requests.Routinely uses independent judgment to identify individualized supportive resources, make appropriate referrals, and coordinate supportive measures (e.g. mutual contact restrictions, academic/housing/work related accommodations, etc.). Provide emotional and logistical support to parties engaged in reporting concerns and throughoutan ECRT process. Percentage - 20% (Data Management) Provides efficient, timely, and comprehensive case management through the CaseIQ database and other systems/documents, including recommending and implementing solutions for continual process improvement. Engages in case audit procedures to ensure accurate casework, documentation and follow up. Intermediate word processing, advanced spreadsheet, and intermediate presentation software. Advanced knowledge of enterprise-wide administrative systems; Expert knowledge of case management systems. Percentage - 15% (Special Projects) Work on special projects that enhance the operations of the intake and support office. (e.g. create/update internal documents, create training materials, assist with event planning, community outreach, assist with processdevelopment, etc.) Percentage - 10% (Communication with Campus Partners) Develop relationships across campus and Michigan Medicine to support a collaborative environment. Collaborate effectively with external partners in response to reports of all forms of harassment and discrimination as outlined in university policy. Participate in regularly scheduled meetings to ensure the smooth transition of cases to campus partners, share resources, and provide information on ECRT processes including intake, relevant policy/procedures, and supportive measures coordination. Collaborate, provide consultation, andmake recommendations to internal ECRT executive leadership team and external partners on cases of higher complexity. RELATED DUTIES Performs other related duties as assigned. Required Qualifications*
5+ yrs in higher education, Title IX/Civil Rights, case management, or relevant work experience. Experience doing similar case intake/management workin a highly complex case management system with a proven ability to manage highly sensitive information with professionalismand discretion. Must be able to take direction from several people and have the proven ability to prioritize tasks, handle frequent interruptions and meet deadlines. Candidates for this position must have the knowledge, skills, abilities, and experience needed to work in a fast paced/high volume work environment. Excellent oral and written communication skills and ability to communicate with care and compassion. Demonstrated ability to work both independently and collaboratively. Ability to update internal databases with accuracy daily. Knowledge of and ability to apply all relevant federal and state civil rights laws, regulations, and guidance. Excellent organization and time management skills. Aability to prioritize among a variety of tasks and respond to time sensitive requests with accuracy and attention to detail. Demonstrated ability to accomplish tasks autonomously and efficiently and to ensure appropriate record keeping. Advanced knowledge of enterprise-wide administrative systems; Expert knowledge of case management systems. Demonstrated ability to operate effectively in a manner consistent with the university's mission and culture. Ability to work outside of regular business hours on occasion, if needed. This may include: email response, sending outreach materials, etc. on weekends, evenings, or holidays. Desired Qualifications*
Advanced degree in a relevant field preferred (e.g., law, higher education administration, human resources, social work, organizational studies, etc.). Experience working in the area of sexual misconduct, and/or civil rights compliance. Experience working in a university environment preferred. Experience providing support for individuals making reports of harassment or discrimination. Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes . We work in a hybrid office with an expectation of at least (2) two days in-person. Underfill Statement
This position may be underfilled as Intake and Supportive Measures Intermediate Specialist depending on the qualifications of the selected candidate. U-M EEO Statement
The University of Michigan is an equal employment opportunity employer. 268141 Working Title #J-18808-Ljbffr
Candidate should submit a cover letter that explains their interest and relevant experience related to the job opening. Job Summary
The University of Michigan seeks a creative, innovative, and thoughtful person to join its Equity, Civil Rights and Title IX Office (ECRT). The Intake and Supportive MeasuresSenior Specialist primary responsibility is to assist in handling the intake of reports that include discrimination or discriminatory harassment involving faculty, staff, students, and other members of the university community. Candidates for this position must have the knowledge, skills, abilities, and experience needed to provide highly responsible and effective support in a fast paced/high volume work environment. This position works alongside the data management team, Sex and Gender-Based Misconduct (SGBM) team, Civil Rights and Disability Equity Office (DEO) teams. The successful candidate collaborates with campus partners, including Student Life, Staff/Faculty/Student Ombuds, Department of Public Safety and Security, Staff and Academic Human Resources, Michigan Medicine HR Solutions Center, Work Connections, Rackham, and Athletics, among others. We have a strong community of collaborators who value and support this work as we look to expand and evolve in critical ways. Responsibilities*
Percentage - 35 % (Intake & Support) Responds compassionately to community members bringing concerns to ECRT while serving as the initial point of contact with students and employees and other requestors reporting protected class discrimination and discriminatory harassment. Provides highly skilled, trauma-informed consultations to provide a thorough and accurate explanation of relevant policies including on protected class discrimination and harassment, and when assessing individual needs and responding to questions about ECRT processes and procedures. Manages a large caseload in a fast-paced, high-volume environment with ever-changing priorities and must be adaptable, and able to meet deadlines. Transitions cases from intake to various resolution pathways internally, and to external campus partners if concerns are outside ECRT's scope of work. Routinely uses independent judgment to analyze needs and provide timely and effective referrals to confidential resources, student-based services, mental health services, law enforcement, conflict resolution programs, human resource partners, Michigan Medicine, etc. Applies practical knowledge to analyze complex situations and create effective solutions. Works independently with some supervision. Problems faced are difficult and complex. May influence others within the job area through explanation of facts, policies, and practices. Applies an in-depth understanding of federal and state civil right laws, regulations and guidance to reported concerns when conducting case review with ECRT directors to determine the most appropriate course of action for each case. Maintains highly sensitive information with discretion and good judgment to maintain privacy in compliance with all applicable laws (Title IX, Title VII, Title VI, ADA, etc.) Ensures compliance with all appropriate policies and procedures. Ability to identify misconduct, noncompliance and nonperformance.Appropriately reports identified concerns consistent with policies and procedures. May resolvecomplex compliance-related issues. May identify potential compliance-related issues and offer suggestions for handling before escalating larger issues to Supervisor. Percentage - 20% (Supportive Measures) Manages a large caseload of supportive measures and collaborates with investigative staff to ensure the supportive measures are concurrent with resolution pathways, timely and appropriate. Coordinates complex supportive measures requests.Routinely uses independent judgment to identify individualized supportive resources, make appropriate referrals, and coordinate supportive measures (e.g. mutual contact restrictions, academic/housing/work related accommodations, etc.). Provide emotional and logistical support to parties engaged in reporting concerns and throughoutan ECRT process. Percentage - 20% (Data Management) Provides efficient, timely, and comprehensive case management through the CaseIQ database and other systems/documents, including recommending and implementing solutions for continual process improvement. Engages in case audit procedures to ensure accurate casework, documentation and follow up. Intermediate word processing, advanced spreadsheet, and intermediate presentation software. Advanced knowledge of enterprise-wide administrative systems; Expert knowledge of case management systems. Percentage - 15% (Special Projects) Work on special projects that enhance the operations of the intake and support office. (e.g. create/update internal documents, create training materials, assist with event planning, community outreach, assist with processdevelopment, etc.) Percentage - 10% (Communication with Campus Partners) Develop relationships across campus and Michigan Medicine to support a collaborative environment. Collaborate effectively with external partners in response to reports of all forms of harassment and discrimination as outlined in university policy. Participate in regularly scheduled meetings to ensure the smooth transition of cases to campus partners, share resources, and provide information on ECRT processes including intake, relevant policy/procedures, and supportive measures coordination. Collaborate, provide consultation, andmake recommendations to internal ECRT executive leadership team and external partners on cases of higher complexity. RELATED DUTIES Performs other related duties as assigned. Required Qualifications*
5+ yrs in higher education, Title IX/Civil Rights, case management, or relevant work experience. Experience doing similar case intake/management workin a highly complex case management system with a proven ability to manage highly sensitive information with professionalismand discretion. Must be able to take direction from several people and have the proven ability to prioritize tasks, handle frequent interruptions and meet deadlines. Candidates for this position must have the knowledge, skills, abilities, and experience needed to work in a fast paced/high volume work environment. Excellent oral and written communication skills and ability to communicate with care and compassion. Demonstrated ability to work both independently and collaboratively. Ability to update internal databases with accuracy daily. Knowledge of and ability to apply all relevant federal and state civil rights laws, regulations, and guidance. Excellent organization and time management skills. Aability to prioritize among a variety of tasks and respond to time sensitive requests with accuracy and attention to detail. Demonstrated ability to accomplish tasks autonomously and efficiently and to ensure appropriate record keeping. Advanced knowledge of enterprise-wide administrative systems; Expert knowledge of case management systems. Demonstrated ability to operate effectively in a manner consistent with the university's mission and culture. Ability to work outside of regular business hours on occasion, if needed. This may include: email response, sending outreach materials, etc. on weekends, evenings, or holidays. Desired Qualifications*
Advanced degree in a relevant field preferred (e.g., law, higher education administration, human resources, social work, organizational studies, etc.). Experience working in the area of sexual misconduct, and/or civil rights compliance. Experience working in a university environment preferred. Experience providing support for individuals making reports of harassment or discrimination. Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes . We work in a hybrid office with an expectation of at least (2) two days in-person. Underfill Statement
This position may be underfilled as Intake and Supportive Measures Intermediate Specialist depending on the qualifications of the selected candidate. U-M EEO Statement
The University of Michigan is an equal employment opportunity employer. 268141 Working Title #J-18808-Ljbffr