Comerica Bank
Overview
Product Manager responsible for the customer experience and product integration/execution for the business unit. This position will lead the development and implementation of strategy to ensure a positive customer experience is delivered and that we remain competitive in the market. This includes management of product enhancements, pricing, profitability and risk. Responsibilities
Roadmap Management Develop and implement product strategy. Serve as a market expert for the business unit through research (internal and external), discovery, validations and customer interactions. Maintain an understanding of the competition and SWOT. Identify product opportunities through strategic planning, including product roadmap development and positioning assessment. Product Promotion/Advocacy Create and own product\'s market message. Participate in development of go-to-market materials. Develop internal training materials and conduct training as necessary. Conduct customer, non-customer and prospective customer interviews to gather user persona intelligence. Monitor trends and customer adoption. Monitor product life cycle and recommend marketing/pricing strategies to enhance customer retention and acquisition. Portfolio and Revenue Management Ensure profitability, competitive positioning and integration. Develop and recommend pricing strategies that will help meet product objectives, improve profitability and/or reduce expense. Product Initiatives Investigate market opportunities and effect of product on the market. Develop recommendations for products and/or product enhancements based on a thorough understanding of user personas and use case scenarios. Represent voice of customer throughout the product development process. Partner with Technology and Operations area(s) to ensure product stability, establish an efficient escalation and resolution protocol for production (system/operational) issues and outages, and continuously improve production processes. Define, measure and manage product risk. Participate in contract negotiation and manage day-to-day relationships with strategic vendors; monitor Service Level Agreement performance. Leadership Lead cross-functional teams for key initiatives related to product to ensure successful and timely completion. Personal Knowledge Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional associations. Soft Skills Strong communication skills, both written and verbal. Strong organization and analytical skills. Qualifications
7 years of banking/financial services experience; Treasury Management experience a plus 5 years of Product Management experience Knowledge of NACHA rules; AAP certification a plus Bachelor\'s degree Benefits & About Comerica
Life insurance, parental leave, paid time off, sick time, 401(k). We offer a comprehensive Total Rewards package designed to recognize and reward individual performance, support health, well-being, development and security for colleagues and their families. Eligibility for some programs varies by employment status and tenure. Work Best Category: Category C - Days in the office will either be designated days or will vary week to week from 2-5 days. Hours: 8:00am - 5:00pm Monday - Friday. Upon offer, Comerica conducts a comprehensive background and fingerprint check. NMLS certification requirement may apply where relevant. Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas. Comerica is proud to be an Equal Opportunity Employer - disability/veteran.
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Product Manager responsible for the customer experience and product integration/execution for the business unit. This position will lead the development and implementation of strategy to ensure a positive customer experience is delivered and that we remain competitive in the market. This includes management of product enhancements, pricing, profitability and risk. Responsibilities
Roadmap Management Develop and implement product strategy. Serve as a market expert for the business unit through research (internal and external), discovery, validations and customer interactions. Maintain an understanding of the competition and SWOT. Identify product opportunities through strategic planning, including product roadmap development and positioning assessment. Product Promotion/Advocacy Create and own product\'s market message. Participate in development of go-to-market materials. Develop internal training materials and conduct training as necessary. Conduct customer, non-customer and prospective customer interviews to gather user persona intelligence. Monitor trends and customer adoption. Monitor product life cycle and recommend marketing/pricing strategies to enhance customer retention and acquisition. Portfolio and Revenue Management Ensure profitability, competitive positioning and integration. Develop and recommend pricing strategies that will help meet product objectives, improve profitability and/or reduce expense. Product Initiatives Investigate market opportunities and effect of product on the market. Develop recommendations for products and/or product enhancements based on a thorough understanding of user personas and use case scenarios. Represent voice of customer throughout the product development process. Partner with Technology and Operations area(s) to ensure product stability, establish an efficient escalation and resolution protocol for production (system/operational) issues and outages, and continuously improve production processes. Define, measure and manage product risk. Participate in contract negotiation and manage day-to-day relationships with strategic vendors; monitor Service Level Agreement performance. Leadership Lead cross-functional teams for key initiatives related to product to ensure successful and timely completion. Personal Knowledge Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional associations. Soft Skills Strong communication skills, both written and verbal. Strong organization and analytical skills. Qualifications
7 years of banking/financial services experience; Treasury Management experience a plus 5 years of Product Management experience Knowledge of NACHA rules; AAP certification a plus Bachelor\'s degree Benefits & About Comerica
Life insurance, parental leave, paid time off, sick time, 401(k). We offer a comprehensive Total Rewards package designed to recognize and reward individual performance, support health, well-being, development and security for colleagues and their families. Eligibility for some programs varies by employment status and tenure. Work Best Category: Category C - Days in the office will either be designated days or will vary week to week from 2-5 days. Hours: 8:00am - 5:00pm Monday - Friday. Upon offer, Comerica conducts a comprehensive background and fingerprint check. NMLS certification requirement may apply where relevant. Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas. Comerica is proud to be an Equal Opportunity Employer - disability/veteran.
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