Xanterra
Overview
If you love nature, beautiful scenery, and have a passion for working in hospitality, Rocky Mountain National Park should be your destination. Living, working, and exploring in one of the most beautiful places on Earth is possible with Xanterra Travel Collection. Xanterra Travel Collection is a growing group of travel and leisure businesses operating across the globe. Our properties/services combine dramatic settings and landmark buildings with exceptional service to deliver unforgettable experiences. We are inspired by our guests, our environment, and each other. We strive to create a collaborative experience and a transformational journey for our valued team members. Come to Rocky Mountain National Park and join our fast-paced environment. Working at the historic Trail Ridge Store & Café at 12,000 feet is a unique, once-in-a-lifetime adventure. We are currently seeking a driven General Manager to direct and lead the day-to-day operational functions of Xanterra’s Rocky Mountain National Park operation, including: Trail Ridge Retail and Food & Beverage operations, the Estes Park operations (warehousing, employee housing, transportation, employee dining) as well as all HR/Staffing, on-property accounting functions, and related administrative duties. This is a hands-on position with interaction across macro and micro level details of the operation. The leadership role also has full P&L management responsibility, accountability for the operation, and a primary role on the property in ensuring contract compliance, maintenance, and enhancement of National Park Service relationships. Responsibilities
Perform all duties with respect to the Company’s Core Values, Mission Statement, guest service standards, and strategic operating plan. Plan, develop, and implement concession policies and goals, coordinating activities of all departments to ensure operational efficiency for Trail Ridge and Estes Park operations (employee housing, employee dining and admin offices). Manage supervisory staff at Trail Ridge and Estes Park operations, offering guidance and development as needed. Ensure adequate staffing levels through proper recruiting and labor management controls; manage the hiring process and be fully engaged in recruitment and interviewing. Ensure Training and Development goals for the department are clear and delivered in a timely fashion. Oversee all administrative functions relating to HR/payroll, cash handling, and recording functions for the operation. Work closely with local and regional NPS regarding contractual compliance and park regulations. This position is the day-to-day ‘face of the operation’ interacting with NPS. Set the example of RMNP staff in behavior, demeanor, and attention to guests’ needs. Provide guidance and counsel in the development, implementation, and adherence to concession policies and procedures. Plan and maintain work systems, procedures, and policies that enable and encourage optimal performance of personnel and resources within the unit. Participate in annual budget planning and execute the budget throughout the year with proper controls. Become proficient in all F&B, Retail, and HR software/POS applications and use those tools to analyze, report, and execute operations effectively. Lead inventory control initiatives for Retail and F&B (including Employee Dining), ensuring proper receiving, transferring, selling/POS activities, and timely recording of inventories. Participate in product planning and analysis for F&B; conduct menu analysis and propose menu items that meet contractual requirements and guest tastes. In conjunction with F&B management, ensure timely ordering, delivery, and storage of all F&B food products to positively impact availability and safeguard inventory. Co-develop F&B pricing strategy and coordinate pricing approvals with the NPS. Communicate regularly with Retail Corporate Buying staff to affect timely inventory flow and adjust products as needed. Conduct formal walkthroughs with Retail & F&B staff to ensure consistency of visual, safety, and operational effectiveness. Update the Operational Managers Handbook to ensure procedures are accurately documented and maintained. Coordinate contract compliance timelines and submissions to the NPS, coordinating these efforts with applicable Xanterra departments. Coordinate all maintenance and capital activities/projects for the property, tracking costs and timeliness of submissions and approvals, coordinating with Corporate Maintenance & Engineering, VP Parks, Sustainability, and Accounting. Manage the shutdown/winterizing of operations to protect assets; cross-train staff for consistency and redundancy. Manage and execute off-season projects as assigned by the Chief Operating Officer, which may be administrative or cross-disciplinary. Maintain safety, security, and the physical structure of the Estes Park operation in the off-season. Qualifications
Education/Experience:
Bachelor’s Degree with 5 or more years’ experience in a leadership position, with staffing and performance management responsibilities required. Relevant work experience may substitute for degree. Work Ethic:
Ability to work in a fast-paced environment with changing priorities and deadlines; self-starter who can work with minimal supervision within supervisor guidelines. Strategic:
Ability to balance long-range strategic leadership with near-term operational imperatives while remaining hands-on and tactical. Language Ability:
Ability to communicate verbally and in writing due to documentation and training requirements. Competencies Customer Service:
Knowledge of principles and processes for providing customer services; strong communication and interpersonal skills; responsive to needs and requests; fulfill commitments. Team-oriented:
Support the Team for daily success, focusing on training, development, clear communication, and a cohesive, engaged Team. Dependability:
Follows instructions, meets commitments, and works to complete tasks; communicates if delays or changes occur. Initiative:
Volunteers for additional responsibilities; seeks self-development and opportunities; asks for and offers help as needed. Professionalism:
Conducts oneself tactfully; performs under pressure with respect; accepts responsibility and follows through on commitments. Quality:
Demonstrates accuracy and thoroughness; seeks to improve quality and applies feedback to performance. Analytical Skills:
Demonstrates strong analytical skills. Physical Demands:
The physical demands described here are representative of those that must be met to successfully perform the essential functions. Reasonable accommodations may be made for disabilities. The employee must have physical stamina to stand, lift, stoop, and bend while moving and transporting supplies and equipment weighing 50 to 100 pounds. Vision: close, distance, peripheral, depth perception, and ability to adjust focus. Must be able to travel to and work at high altitude (12,000 ft.) for periods of 8 hours or more per day. Valid driver’s license required. Compensation:
The salary range for this position is $80K - $95K plus bonus. Benefits:
For full-time employees, Xanterra offers a comprehensive benefits package including medical, dental & vision; HSA & FSA; life & disability; accident, hospital & critical illness; pet insurance; vacation, sick, and holiday paid time off; 401(k) with company match; employee assistance plan; education assistance; and employee discounts and travel deals. EEO:
Xanterra is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
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If you love nature, beautiful scenery, and have a passion for working in hospitality, Rocky Mountain National Park should be your destination. Living, working, and exploring in one of the most beautiful places on Earth is possible with Xanterra Travel Collection. Xanterra Travel Collection is a growing group of travel and leisure businesses operating across the globe. Our properties/services combine dramatic settings and landmark buildings with exceptional service to deliver unforgettable experiences. We are inspired by our guests, our environment, and each other. We strive to create a collaborative experience and a transformational journey for our valued team members. Come to Rocky Mountain National Park and join our fast-paced environment. Working at the historic Trail Ridge Store & Café at 12,000 feet is a unique, once-in-a-lifetime adventure. We are currently seeking a driven General Manager to direct and lead the day-to-day operational functions of Xanterra’s Rocky Mountain National Park operation, including: Trail Ridge Retail and Food & Beverage operations, the Estes Park operations (warehousing, employee housing, transportation, employee dining) as well as all HR/Staffing, on-property accounting functions, and related administrative duties. This is a hands-on position with interaction across macro and micro level details of the operation. The leadership role also has full P&L management responsibility, accountability for the operation, and a primary role on the property in ensuring contract compliance, maintenance, and enhancement of National Park Service relationships. Responsibilities
Perform all duties with respect to the Company’s Core Values, Mission Statement, guest service standards, and strategic operating plan. Plan, develop, and implement concession policies and goals, coordinating activities of all departments to ensure operational efficiency for Trail Ridge and Estes Park operations (employee housing, employee dining and admin offices). Manage supervisory staff at Trail Ridge and Estes Park operations, offering guidance and development as needed. Ensure adequate staffing levels through proper recruiting and labor management controls; manage the hiring process and be fully engaged in recruitment and interviewing. Ensure Training and Development goals for the department are clear and delivered in a timely fashion. Oversee all administrative functions relating to HR/payroll, cash handling, and recording functions for the operation. Work closely with local and regional NPS regarding contractual compliance and park regulations. This position is the day-to-day ‘face of the operation’ interacting with NPS. Set the example of RMNP staff in behavior, demeanor, and attention to guests’ needs. Provide guidance and counsel in the development, implementation, and adherence to concession policies and procedures. Plan and maintain work systems, procedures, and policies that enable and encourage optimal performance of personnel and resources within the unit. Participate in annual budget planning and execute the budget throughout the year with proper controls. Become proficient in all F&B, Retail, and HR software/POS applications and use those tools to analyze, report, and execute operations effectively. Lead inventory control initiatives for Retail and F&B (including Employee Dining), ensuring proper receiving, transferring, selling/POS activities, and timely recording of inventories. Participate in product planning and analysis for F&B; conduct menu analysis and propose menu items that meet contractual requirements and guest tastes. In conjunction with F&B management, ensure timely ordering, delivery, and storage of all F&B food products to positively impact availability and safeguard inventory. Co-develop F&B pricing strategy and coordinate pricing approvals with the NPS. Communicate regularly with Retail Corporate Buying staff to affect timely inventory flow and adjust products as needed. Conduct formal walkthroughs with Retail & F&B staff to ensure consistency of visual, safety, and operational effectiveness. Update the Operational Managers Handbook to ensure procedures are accurately documented and maintained. Coordinate contract compliance timelines and submissions to the NPS, coordinating these efforts with applicable Xanterra departments. Coordinate all maintenance and capital activities/projects for the property, tracking costs and timeliness of submissions and approvals, coordinating with Corporate Maintenance & Engineering, VP Parks, Sustainability, and Accounting. Manage the shutdown/winterizing of operations to protect assets; cross-train staff for consistency and redundancy. Manage and execute off-season projects as assigned by the Chief Operating Officer, which may be administrative or cross-disciplinary. Maintain safety, security, and the physical structure of the Estes Park operation in the off-season. Qualifications
Education/Experience:
Bachelor’s Degree with 5 or more years’ experience in a leadership position, with staffing and performance management responsibilities required. Relevant work experience may substitute for degree. Work Ethic:
Ability to work in a fast-paced environment with changing priorities and deadlines; self-starter who can work with minimal supervision within supervisor guidelines. Strategic:
Ability to balance long-range strategic leadership with near-term operational imperatives while remaining hands-on and tactical. Language Ability:
Ability to communicate verbally and in writing due to documentation and training requirements. Competencies Customer Service:
Knowledge of principles and processes for providing customer services; strong communication and interpersonal skills; responsive to needs and requests; fulfill commitments. Team-oriented:
Support the Team for daily success, focusing on training, development, clear communication, and a cohesive, engaged Team. Dependability:
Follows instructions, meets commitments, and works to complete tasks; communicates if delays or changes occur. Initiative:
Volunteers for additional responsibilities; seeks self-development and opportunities; asks for and offers help as needed. Professionalism:
Conducts oneself tactfully; performs under pressure with respect; accepts responsibility and follows through on commitments. Quality:
Demonstrates accuracy and thoroughness; seeks to improve quality and applies feedback to performance. Analytical Skills:
Demonstrates strong analytical skills. Physical Demands:
The physical demands described here are representative of those that must be met to successfully perform the essential functions. Reasonable accommodations may be made for disabilities. The employee must have physical stamina to stand, lift, stoop, and bend while moving and transporting supplies and equipment weighing 50 to 100 pounds. Vision: close, distance, peripheral, depth perception, and ability to adjust focus. Must be able to travel to and work at high altitude (12,000 ft.) for periods of 8 hours or more per day. Valid driver’s license required. Compensation:
The salary range for this position is $80K - $95K plus bonus. Benefits:
For full-time employees, Xanterra offers a comprehensive benefits package including medical, dental & vision; HSA & FSA; life & disability; accident, hospital & critical illness; pet insurance; vacation, sick, and holiday paid time off; 401(k) with company match; employee assistance plan; education assistance; and employee discounts and travel deals. EEO:
Xanterra is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
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