Lovesac
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About Lovesac:
We are a young-at-heart, fast-growing furniture company, dedicated to helping people fill their homes with Total Comfort. We do this by designing and innovating furniture solutions that are adaptable, washable, expandable, and delivered-right-to-your-door-able, allowing our customers to live the life they want to live.
About Lovesac – Role As a Lovesac Store Manager, you will use your top ambition to create a welcoming and engaging in-store experience and help our customers design our products to fit their style and space. If you are passionate about sustainability, love to build relationships, and are dedicated to making every customer experience extraordinary while leading a team to do the same, join our Lovesac Retail Team.
What You’ll Do
Build and develop a high performing team of Associates within a people-first culture that encourages big ideas.
Create and foster an inclusive team environment by welcoming and celebrating differences.
Recruit, hire, mentor and develop a team of Associates to achieve results.
Lead, coach and inspire your team using Lovesac selling processes and methods to achieve goals.
Guide customers from first interest through to a completed transaction; manage quotes, close sales, and maintain post-purchase relationships.
Ensure team has in-depth knowledge of Lovesac products, services, design features and benefits; effectively demo and educate customers.
Nurture long-term relationships and build brand loyalty and repeat business.
Keep the store visually aligned with brand standards to attract and engage customers.
Manage store operations including opening/closing, scheduling, inventory, POS transactions, marketing and promotions, following company standards.
Champion company policies and procedures to maintain safety, customer satisfaction, and risk mitigation.
Ensure you and the team are proficient in all company tools and in-store technology.
Analyze data to drive team behaviors that meet goals and KPIs.
Understand and drive profitability using store P&L concepts.
Build a culture of accountability and ensure sales goals, KPIs, and customer service standards are met.
Anticipate, identify, and resolve issues; escalate when needed.
Resolve conflicts effectively to maintain a positive work environment.
Support additional responsibilities as requested by Management.
Our Lovesac Values
Core Values: Top Ambition, We All Win Together, Conscious Operations, Do Less and Do Best, Love Matters
Table-Stakes Values: Willing to Sweep Floors, Grit, Positive, Self-Aware, Self-Starting, Insatiable Learners, Transparency, Customer-Centric
Our Lovesac Core Competencies
Builds Customer Centricity
Drives Remarkable Results
Collaborates Effectively
Makes Good Decisions
Demonstrates Self-Awareness
Qualifications
18 years of age or older.
High-School Diploma or equivalent.
Minimum of 2 years of management experience in a retail environment.
Able to work flexible hours including evenings, weekends and holidays.
Able to effectively utilize technology for sales and customer support including product demonstrations and using internal CRM systems.
Support Lovesac’s omni-channel customer experience by assisting in-store, at local stores and third-party vendors, as well as remote customer service shifts.
Must be able to travel to local stores, third-party vendors and occasional meetings, including company events.
Demonstrate good judgment, integrity, and trustworthiness in handling financial transactions and customer data; effective communication and conflict management.
Must be able to move objects up to 75 pounds and perform physical tasks (bending, kneeling, standing, etc.).
Benefits
Paid Time Off & Holiday Pay
Quarterly Sales Bonus Payout
Equity Grant
401K Matching Contribution
Paid Parental Leave
Medical, Dental, Vision Benefit Plans
Health Savings and Flexible Spending Accounts
Life/AD&D, Short Term and Long-Term Disability
Critical Illness and Accident Insurance
Employee Assistance Program
Financial Wellness Tools
Associate Discounts
Pet Insurance
Associates are eligible to receive up to 125 hours of paid time off per fiscal year and are paid overtime as applicable. They may receive 8 paid company holidays. Details are in Lovesac policy and plan documents. Pay varies by location and experience.
Lovesac is an Equal Opportunity Employer. If you need an accommodation during the application process, please email accommodations@lovesac.com. For more about careers at Lovesac, visit lovesac.com/careers.
Visit www.lovesac/careers.com to learn more about careers at Lovesac or stop in your local store. Conditional offers of employment may be contingent upon successful background checks where permitted by law.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Sales and Business Development
Industries: Retail
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About Lovesac:
We are a young-at-heart, fast-growing furniture company, dedicated to helping people fill their homes with Total Comfort. We do this by designing and innovating furniture solutions that are adaptable, washable, expandable, and delivered-right-to-your-door-able, allowing our customers to live the life they want to live.
About Lovesac – Role As a Lovesac Store Manager, you will use your top ambition to create a welcoming and engaging in-store experience and help our customers design our products to fit their style and space. If you are passionate about sustainability, love to build relationships, and are dedicated to making every customer experience extraordinary while leading a team to do the same, join our Lovesac Retail Team.
What You’ll Do
Build and develop a high performing team of Associates within a people-first culture that encourages big ideas.
Create and foster an inclusive team environment by welcoming and celebrating differences.
Recruit, hire, mentor and develop a team of Associates to achieve results.
Lead, coach and inspire your team using Lovesac selling processes and methods to achieve goals.
Guide customers from first interest through to a completed transaction; manage quotes, close sales, and maintain post-purchase relationships.
Ensure team has in-depth knowledge of Lovesac products, services, design features and benefits; effectively demo and educate customers.
Nurture long-term relationships and build brand loyalty and repeat business.
Keep the store visually aligned with brand standards to attract and engage customers.
Manage store operations including opening/closing, scheduling, inventory, POS transactions, marketing and promotions, following company standards.
Champion company policies and procedures to maintain safety, customer satisfaction, and risk mitigation.
Ensure you and the team are proficient in all company tools and in-store technology.
Analyze data to drive team behaviors that meet goals and KPIs.
Understand and drive profitability using store P&L concepts.
Build a culture of accountability and ensure sales goals, KPIs, and customer service standards are met.
Anticipate, identify, and resolve issues; escalate when needed.
Resolve conflicts effectively to maintain a positive work environment.
Support additional responsibilities as requested by Management.
Our Lovesac Values
Core Values: Top Ambition, We All Win Together, Conscious Operations, Do Less and Do Best, Love Matters
Table-Stakes Values: Willing to Sweep Floors, Grit, Positive, Self-Aware, Self-Starting, Insatiable Learners, Transparency, Customer-Centric
Our Lovesac Core Competencies
Builds Customer Centricity
Drives Remarkable Results
Collaborates Effectively
Makes Good Decisions
Demonstrates Self-Awareness
Qualifications
18 years of age or older.
High-School Diploma or equivalent.
Minimum of 2 years of management experience in a retail environment.
Able to work flexible hours including evenings, weekends and holidays.
Able to effectively utilize technology for sales and customer support including product demonstrations and using internal CRM systems.
Support Lovesac’s omni-channel customer experience by assisting in-store, at local stores and third-party vendors, as well as remote customer service shifts.
Must be able to travel to local stores, third-party vendors and occasional meetings, including company events.
Demonstrate good judgment, integrity, and trustworthiness in handling financial transactions and customer data; effective communication and conflict management.
Must be able to move objects up to 75 pounds and perform physical tasks (bending, kneeling, standing, etc.).
Benefits
Paid Time Off & Holiday Pay
Quarterly Sales Bonus Payout
Equity Grant
401K Matching Contribution
Paid Parental Leave
Medical, Dental, Vision Benefit Plans
Health Savings and Flexible Spending Accounts
Life/AD&D, Short Term and Long-Term Disability
Critical Illness and Accident Insurance
Employee Assistance Program
Financial Wellness Tools
Associate Discounts
Pet Insurance
Associates are eligible to receive up to 125 hours of paid time off per fiscal year and are paid overtime as applicable. They may receive 8 paid company holidays. Details are in Lovesac policy and plan documents. Pay varies by location and experience.
Lovesac is an Equal Opportunity Employer. If you need an accommodation during the application process, please email accommodations@lovesac.com. For more about careers at Lovesac, visit lovesac.com/careers.
Visit www.lovesac/careers.com to learn more about careers at Lovesac or stop in your local store. Conditional offers of employment may be contingent upon successful background checks where permitted by law.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Sales and Business Development
Industries: Retail
#J-18808-Ljbffr