Monro, Inc.
Overview
The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for day-to-day leadership, including selecting, coaching, and developing store teammates, to support Monro’s vision to be America’s leading auto and tire centers, trusted by guests for quality automotive service and tires. Responsibilities
Develop sales and technical teammates to produce a consistent 5-star Guest experience. Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products, and the automotive industry. Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty. Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services. Provide direction and oversight to other technicians and assist where needed with services/repairs. Ensure the store is effectively staffed by managing the recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates. Ensure expense control through payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses. Responsible for inventory management to include pulling tires and parts, unloading and stocking inventory. Audit courtesy inspections performed by teammates. Ensure store is in excellent condition and maintained to Monro standards for cleanliness and guest-ready condition. Schedule guest appointments and assign teammates according to their skill level for efficient and timely completion of vehicle services/repairs. Achieve Monro’s sales goals by properly informing and recommending tire and service products and sales promotions. Attend to all guest needs in areas of sales, service, complaints, and adjustments. Build guest relationships to maximize customer satisfaction, loyalty, and retention. Assist teammates in conveying repair and service needs to guests. Understand and adhere to company policies and procedures, governmental standards including environmental codes, and ANSI/OSHA standards. Consistently use all required safety standards. Maintain technical knowledge and capabilities to ensure proficiency through timely completion of all Monro University training courses and modules. Operate, utilize, and maintain all equipment safely in accordance with Monro and equipment manufacturer guidelines including lifts, welders, brake lathes, etc. Perform other duties as assigned and required. Profile Summary
Guest and team-focused mindset with extensive experience in customer-facing environments. Excellent verbal and written communication skills to convey technical issues and write routine reports. Business mentality with the drive to exceed established goals. Basic math skills to calculate figures and amounts such as discounts and percentages. Proactive with demonstrated proficiency in multi-tasking within a fast-paced environment. Ability to take initiative in identifying problems, collecting data, and establishing facts to produce practical decisions and solutions. Ability to effectively mentor, coach, and develop teammates. Ability to problem solve and resolve customer complaints. Qualifications
High School Diploma or equivalent. Demonstrated leadership experience in a retail/sales environment. Proven ability to manage, drive and deliver financial results while controlling costs. Ability to influence and motivate a team to achieve goals and objectives. Ability to problem solve, manage inventory, merchandising, and customer service. Communication skills to effectively communicate with teammates and guests. Complete all required Monro training per guidelines and timing. Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR). Work Environment & Physical Requirements
This job operates in an automotive shop environment with exposure to moderate noise, adverse weather conditions, chemicals, odors, dirt, and dust. Responsibilities include: Ability to work flexible hours, days, evenings, weekends, and holidays. Lift and carry up to 50 lbs and stock merchandise and supplies. Frequent standing and walking for long periods. Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting. Benefits
Performance-based incentives Paid vacation and holidays for full-time teammates Reimbursement for ASE Certifications Reimbursement for State Inspection Licenses, where applicable 401(k) eligibility immediately upon hire Direct Deposit Employee Discounts Healthcare, Vision, and Dental for full-time teammates Employee Access Perks Career advancement opportunities This summary is not an all-inclusive description of job duties. Other duties may be assigned as needed. Monro Inc. is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by law. Compensation: The yearly salary for this role is $65,000 - $75,000. This role is eligible for additional compensation and incentives. Pay will be determined based on experience level.
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The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for day-to-day leadership, including selecting, coaching, and developing store teammates, to support Monro’s vision to be America’s leading auto and tire centers, trusted by guests for quality automotive service and tires. Responsibilities
Develop sales and technical teammates to produce a consistent 5-star Guest experience. Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products, and the automotive industry. Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty. Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services. Provide direction and oversight to other technicians and assist where needed with services/repairs. Ensure the store is effectively staffed by managing the recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates. Ensure expense control through payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses. Responsible for inventory management to include pulling tires and parts, unloading and stocking inventory. Audit courtesy inspections performed by teammates. Ensure store is in excellent condition and maintained to Monro standards for cleanliness and guest-ready condition. Schedule guest appointments and assign teammates according to their skill level for efficient and timely completion of vehicle services/repairs. Achieve Monro’s sales goals by properly informing and recommending tire and service products and sales promotions. Attend to all guest needs in areas of sales, service, complaints, and adjustments. Build guest relationships to maximize customer satisfaction, loyalty, and retention. Assist teammates in conveying repair and service needs to guests. Understand and adhere to company policies and procedures, governmental standards including environmental codes, and ANSI/OSHA standards. Consistently use all required safety standards. Maintain technical knowledge and capabilities to ensure proficiency through timely completion of all Monro University training courses and modules. Operate, utilize, and maintain all equipment safely in accordance with Monro and equipment manufacturer guidelines including lifts, welders, brake lathes, etc. Perform other duties as assigned and required. Profile Summary
Guest and team-focused mindset with extensive experience in customer-facing environments. Excellent verbal and written communication skills to convey technical issues and write routine reports. Business mentality with the drive to exceed established goals. Basic math skills to calculate figures and amounts such as discounts and percentages. Proactive with demonstrated proficiency in multi-tasking within a fast-paced environment. Ability to take initiative in identifying problems, collecting data, and establishing facts to produce practical decisions and solutions. Ability to effectively mentor, coach, and develop teammates. Ability to problem solve and resolve customer complaints. Qualifications
High School Diploma or equivalent. Demonstrated leadership experience in a retail/sales environment. Proven ability to manage, drive and deliver financial results while controlling costs. Ability to influence and motivate a team to achieve goals and objectives. Ability to problem solve, manage inventory, merchandising, and customer service. Communication skills to effectively communicate with teammates and guests. Complete all required Monro training per guidelines and timing. Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR). Work Environment & Physical Requirements
This job operates in an automotive shop environment with exposure to moderate noise, adverse weather conditions, chemicals, odors, dirt, and dust. Responsibilities include: Ability to work flexible hours, days, evenings, weekends, and holidays. Lift and carry up to 50 lbs and stock merchandise and supplies. Frequent standing and walking for long periods. Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting. Benefits
Performance-based incentives Paid vacation and holidays for full-time teammates Reimbursement for ASE Certifications Reimbursement for State Inspection Licenses, where applicable 401(k) eligibility immediately upon hire Direct Deposit Employee Discounts Healthcare, Vision, and Dental for full-time teammates Employee Access Perks Career advancement opportunities This summary is not an all-inclusive description of job duties. Other duties may be assigned as needed. Monro Inc. is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by law. Compensation: The yearly salary for this role is $65,000 - $75,000. This role is eligible for additional compensation and incentives. Pay will be determined based on experience level.
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