Pegasystems
Site Reliability Engineering Manager
Pegasystems, Waltham, Massachusetts, United States, 02254
Join Pega’s Services Engineering organization, where we build and support the infrastructure that powers our next-generation SaaS offerings. As an SRE Manager, you’ll lead a globally distributed team focused on the reliability, scalability, and performance of Launchpad, our flagship SaaS product.
Note:
this role is onsite in Waltham 3 times per week. What You'll Do at Pega
Lead and mentor a team of SREs supporting the Launchpad SaaS platform. Define and implement SLOs, SLIs, and error budgets to guide reliability goals. Collaborate with product and platform teams to design scalable, fault-tolerant systems. Drive incident response, root cause analysis, and continuous improvement. Champion automation, observability, and DevOps best practices. Foster a culture of collaboration across time zones and cultures, ensuring smooth handoffs and consistent service delivery. Who You Are
A seasoned engineering leader with a passion for reliability and operational excellence. Proven experience managing SRE or DevOps teams in a cloud-native environment. Comfortable working with globally distributed teams and navigating cultural and time zone differences. Strong background in systems engineering, distributed systems, and CI/CD pipelines. Excellent communicator and collaborator, able to influence across functions. What You've Accomplished
8+ years in software engineering or infrastructure roles, with 3+ years in a technical or people leadership capacity. Strong experience applying SRE principles in a SaaS company. Hands-on experience with cloud platforms (AWS, Azure, or GCP), Kubernetes, and monitoring tools (e.g., Prometheus, Grafana, Datadog). Demonstrated success in scaling systems and teams in a fast-paced environment. Education & Certifications
Bachelor’s degree in Computer Science, Engineering, or a related technical field Relevant certifications such as: AWS Certified DevOps Engineer or Solutions Architect Google Cloud Professional DevOps Engineer ITIL Foundation or SRE Foundation (optional but a plus) Analyst-acclaimed technology leadership. Continuous learning and development opportunities. An innovative, inclusive, agile, and fun work environment. Competitive compensation, bonus incentives, and equity participation. Applicant Information and Policies
Pegasystems Inc. is subject to certain nondiscrimination and affirmative action record keeping and reporting requirements which require Pegasystems Inc. to invite employees and applicants to voluntarily self-identify their gender identity, race/ethnicity, disability status, and veteran status. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable federal laws, executive orders, and regulations, including those which require the information to be summarized and reported to the Federal Government of civil rights enforcement purposes. Disability Status Form CC-305, OMB Control Number 1250-0005, Expires 4/30/2026 Why are you being asked to complete this form? This employer is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA). VEVRAA requires Government contractors to take affirmative action to employ and advance in employment protected veterans. To help us measure the effectiveness of our outreach and recruitment efforts of veterans, we are asking you to tell us if you are a veteran covered by VEVRAA. Completing this form is completely voluntary, but we hope you fill it out. Any answer you give will be kept private and will not be used against you in any way. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp. Veteran Status Why Are You Being Asked to Complete This Form? This employer is a Government contractor subject to VEVRAA. Completing this form is completely voluntary, but we hope you fill it out. Any answer you give will be kept private and will not be used against you in any way. For more information about this form or the equal employment obligations of Federal contractors, visit the OFCCP website at www.dol.gov/ofccp. How Do You Know if You Are a Veteran Protected by VEVRAA? Contrary to the name, VEVRAA covers several categories of veterans from World War II to the present. If you believe you belong to any of the categories of protected veterans please indicate by checking the appropriate box below. The categories are defined on the next page and explained further in an OFCCP infographic. What Categories of Veterans Are “Protected” by VEVRAA? A disabled veteran A recently separated veteran An active duty wartime or campaign badge veteran Armed Forces service medal veteran Note: This description includes standard EEO information as required by law. It may include sensitive data. Providing this information is voluntary and will be kept confidential. Apply Now
Already have an account? Log in. First Name Last Name Phone Email City Country of Residence Postal code How did you learn about Pega? Invitation to Self-Identify Pegasystems Inc. is subject to certain nondiscrimination and affirmative action record keeping and reporting requirements which require Pegasystems Inc. to invite employees and applicants to voluntarily self-identify their gender identity, race/ethnicity, disability status, and veteran status. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable federal laws, executive orders, and regulations, including those which require the information to be summarized and reported to the Federal Government of civil rights enforcement purposes. Export Compliance
– For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals. Accommodations
– If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
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this role is onsite in Waltham 3 times per week. What You'll Do at Pega
Lead and mentor a team of SREs supporting the Launchpad SaaS platform. Define and implement SLOs, SLIs, and error budgets to guide reliability goals. Collaborate with product and platform teams to design scalable, fault-tolerant systems. Drive incident response, root cause analysis, and continuous improvement. Champion automation, observability, and DevOps best practices. Foster a culture of collaboration across time zones and cultures, ensuring smooth handoffs and consistent service delivery. Who You Are
A seasoned engineering leader with a passion for reliability and operational excellence. Proven experience managing SRE or DevOps teams in a cloud-native environment. Comfortable working with globally distributed teams and navigating cultural and time zone differences. Strong background in systems engineering, distributed systems, and CI/CD pipelines. Excellent communicator and collaborator, able to influence across functions. What You've Accomplished
8+ years in software engineering or infrastructure roles, with 3+ years in a technical or people leadership capacity. Strong experience applying SRE principles in a SaaS company. Hands-on experience with cloud platforms (AWS, Azure, or GCP), Kubernetes, and monitoring tools (e.g., Prometheus, Grafana, Datadog). Demonstrated success in scaling systems and teams in a fast-paced environment. Education & Certifications
Bachelor’s degree in Computer Science, Engineering, or a related technical field Relevant certifications such as: AWS Certified DevOps Engineer or Solutions Architect Google Cloud Professional DevOps Engineer ITIL Foundation or SRE Foundation (optional but a plus) Analyst-acclaimed technology leadership. Continuous learning and development opportunities. An innovative, inclusive, agile, and fun work environment. Competitive compensation, bonus incentives, and equity participation. Applicant Information and Policies
Pegasystems Inc. is subject to certain nondiscrimination and affirmative action record keeping and reporting requirements which require Pegasystems Inc. to invite employees and applicants to voluntarily self-identify their gender identity, race/ethnicity, disability status, and veteran status. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable federal laws, executive orders, and regulations, including those which require the information to be summarized and reported to the Federal Government of civil rights enforcement purposes. Disability Status Form CC-305, OMB Control Number 1250-0005, Expires 4/30/2026 Why are you being asked to complete this form? This employer is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA). VEVRAA requires Government contractors to take affirmative action to employ and advance in employment protected veterans. To help us measure the effectiveness of our outreach and recruitment efforts of veterans, we are asking you to tell us if you are a veteran covered by VEVRAA. Completing this form is completely voluntary, but we hope you fill it out. Any answer you give will be kept private and will not be used against you in any way. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp. Veteran Status Why Are You Being Asked to Complete This Form? This employer is a Government contractor subject to VEVRAA. Completing this form is completely voluntary, but we hope you fill it out. Any answer you give will be kept private and will not be used against you in any way. For more information about this form or the equal employment obligations of Federal contractors, visit the OFCCP website at www.dol.gov/ofccp. How Do You Know if You Are a Veteran Protected by VEVRAA? Contrary to the name, VEVRAA covers several categories of veterans from World War II to the present. If you believe you belong to any of the categories of protected veterans please indicate by checking the appropriate box below. The categories are defined on the next page and explained further in an OFCCP infographic. What Categories of Veterans Are “Protected” by VEVRAA? A disabled veteran A recently separated veteran An active duty wartime or campaign badge veteran Armed Forces service medal veteran Note: This description includes standard EEO information as required by law. It may include sensitive data. Providing this information is voluntary and will be kept confidential. Apply Now
Already have an account? Log in. First Name Last Name Phone Email City Country of Residence Postal code How did you learn about Pega? Invitation to Self-Identify Pegasystems Inc. is subject to certain nondiscrimination and affirmative action record keeping and reporting requirements which require Pegasystems Inc. to invite employees and applicants to voluntarily self-identify their gender identity, race/ethnicity, disability status, and veteran status. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable federal laws, executive orders, and regulations, including those which require the information to be summarized and reported to the Federal Government of civil rights enforcement purposes. Export Compliance
– For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals. Accommodations
– If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
#J-18808-Ljbffr