Atria Management Company
Executive Director / Director Of Operations / General Manager
Atria Management Company, Agawam, Massachusetts, us, 01001
Executive Director / Director Of Operations / General Manager
We are seeking an experienced leader to oversee day-to-day operations with full profit and loss responsibility for the community, including planning, implementing, and evaluating all operational aspects. This role recruits, trains, and directly supervises a high-performing team across sales, care, hospitality, and resident engagement. The Executive Director builds a customer-satisfaction driven, quality-focused environment while ensuring compliance with all local, state, and federal regulations and maintaining a safe working and living environment.
Responsibilities
Lead development and implementation of all sales and operations strategies and tactics aligned with Company objectives.
Regularly communicate performance with the Regional Vice President.
Partner with the Community Sales Director to assess competitive threats, sales plans, and engage in B2B sales calls.
Understand care regulations and support the resident care program by meeting with the Resident Services Director to address department concerns.
Develop and implement strategies for labor, occupancy growth, revenue growth, expense control, and quality of services; review and redirect activity as needed.
Ensure adherence to the Resident’s Bill of Rights.
Recruit, hire, train, develop, and evaluate assigned staff; manage a team typically in the 65–80 range.
Assess resident needs in staffing levels and maintain appropriate coverage.
Operate the community in accordance with Company policies and regulations.
Assist in developing operational budgets and capital requirements, including forecasting and expense approvals.
Act as a liaison between field operations and the Support Center; build strong relationships with Support Center resources.
Engage in local community activities and establish networks for resident referrals.
Review and make recommendations on building construction and preventative maintenance.
Be flexible to work in various positions within the community as needed.
Build a high-performing, engaged team and meet financial management requirements for the community.
Maintain a safe working and living environment and participate in in-house sales activities and events.
May drive Company vehicle as required by the community.
Perform other duties as needed and/or assigned.
Qualifications
Bachelor’s degree in Business Administration, Healthcare Administration, or related field.
Three to five years of operations management experience with success in meeting financial and sales goals (preferred).
Ability to become licensed as an administrator for assisted living where required.
Valid driver’s license; driving responsibilities may apply.
Compliance with the Company motor vehicle policy and Travel Policy.
Benefits and Culture We create communities where employees thrive in their work, helping residents thrive in their homes. Atria Senior Living offers a comprehensive benefits package, including:
Paid holidays and PTO
Annual anniversary rewards (dependent on classification)
Health, Dental, Vision, and Life Insurance
Retirement Savings Plan / 401(k) with employer match
Tuition reimbursement (U.S. Based communities)
Benefits enrollment varies by employee classification; anniversary rewards vary by location
Apply and Hiring Process It’s easy to apply online. Select “Apply Now” on the job posting, complete the application, and submit. If your experience aligns with the requirements, we will contact you to schedule an interview. The process may include phone or in-person interviews, reference checks, and skill assessments, followed by an offer letter and background/drug screening as needed. Onboarding varies by position, but typically includes introductions, a workplace tour, and required training.
Seniority level: Director
Employment type: Full-time
Job function: Management and Manufacturing
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Responsibilities
Lead development and implementation of all sales and operations strategies and tactics aligned with Company objectives.
Regularly communicate performance with the Regional Vice President.
Partner with the Community Sales Director to assess competitive threats, sales plans, and engage in B2B sales calls.
Understand care regulations and support the resident care program by meeting with the Resident Services Director to address department concerns.
Develop and implement strategies for labor, occupancy growth, revenue growth, expense control, and quality of services; review and redirect activity as needed.
Ensure adherence to the Resident’s Bill of Rights.
Recruit, hire, train, develop, and evaluate assigned staff; manage a team typically in the 65–80 range.
Assess resident needs in staffing levels and maintain appropriate coverage.
Operate the community in accordance with Company policies and regulations.
Assist in developing operational budgets and capital requirements, including forecasting and expense approvals.
Act as a liaison between field operations and the Support Center; build strong relationships with Support Center resources.
Engage in local community activities and establish networks for resident referrals.
Review and make recommendations on building construction and preventative maintenance.
Be flexible to work in various positions within the community as needed.
Build a high-performing, engaged team and meet financial management requirements for the community.
Maintain a safe working and living environment and participate in in-house sales activities and events.
May drive Company vehicle as required by the community.
Perform other duties as needed and/or assigned.
Qualifications
Bachelor’s degree in Business Administration, Healthcare Administration, or related field.
Three to five years of operations management experience with success in meeting financial and sales goals (preferred).
Ability to become licensed as an administrator for assisted living where required.
Valid driver’s license; driving responsibilities may apply.
Compliance with the Company motor vehicle policy and Travel Policy.
Benefits and Culture We create communities where employees thrive in their work, helping residents thrive in their homes. Atria Senior Living offers a comprehensive benefits package, including:
Paid holidays and PTO
Annual anniversary rewards (dependent on classification)
Health, Dental, Vision, and Life Insurance
Retirement Savings Plan / 401(k) with employer match
Tuition reimbursement (U.S. Based communities)
Benefits enrollment varies by employee classification; anniversary rewards vary by location
Apply and Hiring Process It’s easy to apply online. Select “Apply Now” on the job posting, complete the application, and submit. If your experience aligns with the requirements, we will contact you to schedule an interview. The process may include phone or in-person interviews, reference checks, and skill assessments, followed by an offer letter and background/drug screening as needed. Onboarding varies by position, but typically includes introductions, a workplace tour, and required training.
Seniority level: Director
Employment type: Full-time
Job function: Management and Manufacturing
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