Magellan Health
Part Time Intermittent ID Card Specialist (Personnel Assistant II), NAVY ICA; Ho
Magellan Health, Honolulu, Hawaii, United States, 96814
Overview
Part Time Intermittent ID Card Specialist (Personnel Assistant II), NAVY ICA; Honolulu, HI Provides professional military personnel support services to the U.S. Navy’s Identification Card Administration (ICA) program at Navy installations designated as DEERS and RAPIDS sites. Responsibilities
Serves as ID Card/CAC customer service specialist trained and certified by the Defense Manpower Data Center (DMDC). Delivers ID Card services to all personnel assigned to support customer commands, other military service personnel, retirees and their dependents, and contractors verified through the Trusted Associate Sponsorship System (TASS). Performs as a Verifying Official (VO) on DEERS/RAPIDS terminal and ensures inputted data for accuracy and correctness. Verifies the identity and eligibility of authorized DoD beneficiaries, issues DoD Identification Cards and performs DEERS updates in accordance with DoD regulations and AFI 36-3026. Issues and controls Armed Forces identification and privilege cards for eligible personnel (active duty, retired, 100% DAV and dependents, and verified contractors). Operates and maintains RAPIDS workstations, processes CACs, assists customers with questions concerning identification card eligibility, application requirements and DEERS, and answers telephone inquiries. Accomplishes DEERS enrollment and updates for all eligible beneficiaries, reconciles erroneous DEERS information, performs PIN resets, updating PKI certificates, and provides other ICA services as necessary. May be certified by DMDC as Site Security Manager (SSM) with responsibility for safekeeping, storing, and accountability of CAC and related consumable materials. Maintains RAPIDS equipment within the parameters and configurations established at installation. Performs “User Maintenance on RAPIDS equipment.” Qualifications
High School diploma or equivalent. 1+ years’ experience in a Customer Service environment. HR background in Military Pay, Military Personnel, Travel Claims or Navy Transportation; substitutions from similar private sector or Federal Agency experience allowed. Proficient in verbal and written communication to explain complex actions regarding military entitlements, allowances and collections. Working knowledge of Microsoft Office (Word, Excel, PowerPoint). Working knowledge of standard office equipment (computers, typewriters, copiers, fax scanners). Must be U.S. citizen and possess favorably adjudicated Tier 3 (NACLC) security investigation. General Information
Title: Part Time Intermittent ID Card Specialist (Personnel Assistant II), NAVY ICA; Honolulu, HI Grade: WDN_ICA_PAII Work Experience - Required Education - Required: High School Education - Preferred License and Certifications - Required License And Certifications - Preferred This is a Service Contract Act (SCA) covered position. The pay rate and health and welfare allowance are specified in the applicable wage determination agreement. Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.
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Part Time Intermittent ID Card Specialist (Personnel Assistant II), NAVY ICA; Honolulu, HI Provides professional military personnel support services to the U.S. Navy’s Identification Card Administration (ICA) program at Navy installations designated as DEERS and RAPIDS sites. Responsibilities
Serves as ID Card/CAC customer service specialist trained and certified by the Defense Manpower Data Center (DMDC). Delivers ID Card services to all personnel assigned to support customer commands, other military service personnel, retirees and their dependents, and contractors verified through the Trusted Associate Sponsorship System (TASS). Performs as a Verifying Official (VO) on DEERS/RAPIDS terminal and ensures inputted data for accuracy and correctness. Verifies the identity and eligibility of authorized DoD beneficiaries, issues DoD Identification Cards and performs DEERS updates in accordance with DoD regulations and AFI 36-3026. Issues and controls Armed Forces identification and privilege cards for eligible personnel (active duty, retired, 100% DAV and dependents, and verified contractors). Operates and maintains RAPIDS workstations, processes CACs, assists customers with questions concerning identification card eligibility, application requirements and DEERS, and answers telephone inquiries. Accomplishes DEERS enrollment and updates for all eligible beneficiaries, reconciles erroneous DEERS information, performs PIN resets, updating PKI certificates, and provides other ICA services as necessary. May be certified by DMDC as Site Security Manager (SSM) with responsibility for safekeeping, storing, and accountability of CAC and related consumable materials. Maintains RAPIDS equipment within the parameters and configurations established at installation. Performs “User Maintenance on RAPIDS equipment.” Qualifications
High School diploma or equivalent. 1+ years’ experience in a Customer Service environment. HR background in Military Pay, Military Personnel, Travel Claims or Navy Transportation; substitutions from similar private sector or Federal Agency experience allowed. Proficient in verbal and written communication to explain complex actions regarding military entitlements, allowances and collections. Working knowledge of Microsoft Office (Word, Excel, PowerPoint). Working knowledge of standard office equipment (computers, typewriters, copiers, fax scanners). Must be U.S. citizen and possess favorably adjudicated Tier 3 (NACLC) security investigation. General Information
Title: Part Time Intermittent ID Card Specialist (Personnel Assistant II), NAVY ICA; Honolulu, HI Grade: WDN_ICA_PAII Work Experience - Required Education - Required: High School Education - Preferred License and Certifications - Required License And Certifications - Preferred This is a Service Contract Act (SCA) covered position. The pay rate and health and welfare allowance are specified in the applicable wage determination agreement. Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.
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