Magellan Federal
Part Time Intermittent ID Card Specialist (Personnel Assistant II), NAVY ICA; Ho
Magellan Federal, Honolulu, Hawaii, United States, 96814
Overview
Provides professional military personnel support services to the U.S. Navy’s Identification Card Administration (ICA) program at Navy installations designated as DEERS and RAPIDS sites. Responsibilities
Serves as ID Card/CAC customer service specialist trained and certified by the Defense Manpower Data Center (DMDC). Delivers ID Card services to personnel supported by customer commands, other military service personnel, retirees and their dependents, and verified contractors. Performs as a Verifying Official (VO) on DEERS/RAPIDS terminals and ensures data accuracy. Verifies the identity and eligibility of authorized DoD beneficiaries, issues DoD Identification Cards, and performs DEERS updates in accordance with DoD regulations and AFI 36-3026. Issues and controls Armed Forces identification and privilege cards for all eligible personnel (active duty, retirees, 100% DAV, dependents, and verified contractors). Operates and maintains RAPIDS workstations, processes CACs, responds to questions about eligibility, application requirements, and DEERS, and handles telephone inquiries. Accomplishes DEERS enrollment and updates for eligible beneficiaries, reconciles erroneous DEERS information, performs PIN resets, and updates PKI certificates; provides other ICA services as necessary. May be certified by DMDC as Site Security Manager (SSM) with responsibility for safekeeping and accountability of CAC and related materials. Maintains RAPIDS equipment within installed parameters and configurations; performs user maintenance on RAPIDS equipment. Qualifications
High School diploma or equivalent. 1+ years’ experience in a Customer Service environment. HR background in Military Pay, Military Personnel, Travel Claims or Navy Transportation; substitutions allowed from similar private sector or Federal Agency experience. Proficient in both oral and written communication to explain complex actions regarding military entitlements, allowances and collections. Working knowledge of Microsoft Office products (Word, Excel, PowerPoint). Working knowledge of standard office equipment (computers, copiers, scanners, etc.). U.S. citizen with a favorably adjudicated Tier 3 (NACLC) security investigation. General Job Information
Title:
Part Time Intermittent ID Card Specialist (Personnel Assistant II), NAVY ICA; Honolulu, HI Grade:
WDN_ICA_PAII Work Experience - Required: Work Experience - Preferred: Education - Required:
High School Education - Preferred: License and Certifications - Required: License And Certifications - Preferred: Note:
This is a Service Contract Act (SCA) covered position. The pay rate and health and welfare allowance are specified in the applicable wage determination agreement. Magellan Health, Inc. is an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply with security responsibilities and controls, and adhere to all applicable legal, regulatory, and contractual requirements and internal policies.
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Provides professional military personnel support services to the U.S. Navy’s Identification Card Administration (ICA) program at Navy installations designated as DEERS and RAPIDS sites. Responsibilities
Serves as ID Card/CAC customer service specialist trained and certified by the Defense Manpower Data Center (DMDC). Delivers ID Card services to personnel supported by customer commands, other military service personnel, retirees and their dependents, and verified contractors. Performs as a Verifying Official (VO) on DEERS/RAPIDS terminals and ensures data accuracy. Verifies the identity and eligibility of authorized DoD beneficiaries, issues DoD Identification Cards, and performs DEERS updates in accordance with DoD regulations and AFI 36-3026. Issues and controls Armed Forces identification and privilege cards for all eligible personnel (active duty, retirees, 100% DAV, dependents, and verified contractors). Operates and maintains RAPIDS workstations, processes CACs, responds to questions about eligibility, application requirements, and DEERS, and handles telephone inquiries. Accomplishes DEERS enrollment and updates for eligible beneficiaries, reconciles erroneous DEERS information, performs PIN resets, and updates PKI certificates; provides other ICA services as necessary. May be certified by DMDC as Site Security Manager (SSM) with responsibility for safekeeping and accountability of CAC and related materials. Maintains RAPIDS equipment within installed parameters and configurations; performs user maintenance on RAPIDS equipment. Qualifications
High School diploma or equivalent. 1+ years’ experience in a Customer Service environment. HR background in Military Pay, Military Personnel, Travel Claims or Navy Transportation; substitutions allowed from similar private sector or Federal Agency experience. Proficient in both oral and written communication to explain complex actions regarding military entitlements, allowances and collections. Working knowledge of Microsoft Office products (Word, Excel, PowerPoint). Working knowledge of standard office equipment (computers, copiers, scanners, etc.). U.S. citizen with a favorably adjudicated Tier 3 (NACLC) security investigation. General Job Information
Title:
Part Time Intermittent ID Card Specialist (Personnel Assistant II), NAVY ICA; Honolulu, HI Grade:
WDN_ICA_PAII Work Experience - Required: Work Experience - Preferred: Education - Required:
High School Education - Preferred: License and Certifications - Required: License And Certifications - Preferred: Note:
This is a Service Contract Act (SCA) covered position. The pay rate and health and welfare allowance are specified in the applicable wage determination agreement. Magellan Health, Inc. is an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply with security responsibilities and controls, and adhere to all applicable legal, regulatory, and contractual requirements and internal policies.
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