People's Community Clinic
Overview
The Patient Service Representative (PSR) supports the mission of People's Community Clinic (PCC) by coordinating the flow of patients through the front office in a manner that reflects superior customer service and ensures timely patient care. PSRs work collaboratively with all internal and external customers in compliance with each of the PCC core values.
Location:
1101 Camino La Costa, Austin, TX 78752 (North Clinic)
Compensation:
$15.00 - $18.00 per hour based on experience and qualifications
Hours (Full Time):
Monday - Friday, 7:30 AM - 4:00 PM or 8:00 AM - 4:30 PM
Responsibilities Under the direction of the Operations Manager, this individual’s primary job responsibilities include:
Greet patients promptly upon their arrival at the clinic, utilizing excellent customer service
Complete the entire check-in process as patients arrive in a timely, efficient manner, and monitor daily appointment schedules
Thoroughly review and update patient demographics, consents, insurance, and income
Ensure the patient is screened by financial counselors if applicable
Anticipate needs associated with all same-day visits (i.e. registration, including insurance verification, is completed)
Maintain a well-organized work area
Complete the entire checkout process
Communicate effectively with back-office support staff and other departments
Function well as a team with the flexibility to adapt to daily changes in routine or assignments
Monitor wait times in the waiting area and communicate delays to the patient and clinical staff
Manage late arriving patients per policy and no-show appointments as appropriate
Collect co-pay and accurately reconcile daily cash
Comply with all front office policies and procedures
Process medical records release requests
Comply with attendance and punctuality requirements
Equipment is turned on and is prepared for the workday at the start of the shift
Occasional overtime and/or weekend hours may be required
Qualifications Education:
High school diploma/GED required
Some college preferred
Experience:
Two years of experience working in a physician’s office or healthcare facility
Experience with medical billing and/or collections preferred
Knowledge, Skills, and Abilities:
Bilingual English/Spanish (preferred)
Exceptional customer service skills
Basic computer literacy
Working knowledge of electronic medical records and practice management systems
Ability to multitask in a high-change environment
Ability to prioritize work, manage time effectively, and meet deadlines
Certificate/License:
None
The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required to perform the work. PCC reserves the right to revise or change job duties and responsibilities as business need arises.
Physical Requirements:
Hearing: Adequate to perform job duties in person and over the telephone
Speaking: Must be able to communicate clearly with patients in person and over the telephone
Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens
Other: Requires occasional lifting and carrying items weighing up to 20 pounds unassisted. Requires frequent bending, reaching, and repetitive hand movements, standing, walking, squatting, and sitting, with some lifting, pushing, and pulling exerted throughout the regular workday
OSHA category for blood-borne pathogens for this position is II:
Involves possible exposure to blood or body fluids.
Our Benefits Include:
18 PTO days per year & 11 paid holidays
Major Medical Health Insurance Coverage. Most employees experience $0 in out-of-pocket medical expenses.
Dental & Vision
Flexible Spending Accounts
Employer-paid Life Insurance
Employer-paid Short-Term and Long-Term Disability
Annual Training
403(b) with 4% employer matching
People’s Community Clinic is committed to equal employment opportunity regardless of race, color, national origin, religion, gender, sexual orientation, age, language, disability, pregnancy, gender identity, or sex stereotyping.
The Patient Service Representative (PSR) supports the mission of People's Community Clinic (PCC) by coordinating the flow of patients through the front office in a manner that reflects superior customer service and ensures timely patient care. PSRs work collaboratively with all internal and external customers in compliance with each of the PCC core values.
Location:
1101 Camino La Costa, Austin, TX 78752 (North Clinic)
Compensation:
$15.00 - $18.00 per hour based on experience and qualifications
Hours (Full Time):
Monday - Friday, 7:30 AM - 4:00 PM or 8:00 AM - 4:30 PM
Responsibilities Under the direction of the Operations Manager, this individual’s primary job responsibilities include:
Greet patients promptly upon their arrival at the clinic, utilizing excellent customer service
Complete the entire check-in process as patients arrive in a timely, efficient manner, and monitor daily appointment schedules
Thoroughly review and update patient demographics, consents, insurance, and income
Ensure the patient is screened by financial counselors if applicable
Anticipate needs associated with all same-day visits (i.e. registration, including insurance verification, is completed)
Maintain a well-organized work area
Complete the entire checkout process
Communicate effectively with back-office support staff and other departments
Function well as a team with the flexibility to adapt to daily changes in routine or assignments
Monitor wait times in the waiting area and communicate delays to the patient and clinical staff
Manage late arriving patients per policy and no-show appointments as appropriate
Collect co-pay and accurately reconcile daily cash
Comply with all front office policies and procedures
Process medical records release requests
Comply with attendance and punctuality requirements
Equipment is turned on and is prepared for the workday at the start of the shift
Occasional overtime and/or weekend hours may be required
Qualifications Education:
High school diploma/GED required
Some college preferred
Experience:
Two years of experience working in a physician’s office or healthcare facility
Experience with medical billing and/or collections preferred
Knowledge, Skills, and Abilities:
Bilingual English/Spanish (preferred)
Exceptional customer service skills
Basic computer literacy
Working knowledge of electronic medical records and practice management systems
Ability to multitask in a high-change environment
Ability to prioritize work, manage time effectively, and meet deadlines
Certificate/License:
None
The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required to perform the work. PCC reserves the right to revise or change job duties and responsibilities as business need arises.
Physical Requirements:
Hearing: Adequate to perform job duties in person and over the telephone
Speaking: Must be able to communicate clearly with patients in person and over the telephone
Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens
Other: Requires occasional lifting and carrying items weighing up to 20 pounds unassisted. Requires frequent bending, reaching, and repetitive hand movements, standing, walking, squatting, and sitting, with some lifting, pushing, and pulling exerted throughout the regular workday
OSHA category for blood-borne pathogens for this position is II:
Involves possible exposure to blood or body fluids.
Our Benefits Include:
18 PTO days per year & 11 paid holidays
Major Medical Health Insurance Coverage. Most employees experience $0 in out-of-pocket medical expenses.
Dental & Vision
Flexible Spending Accounts
Employer-paid Life Insurance
Employer-paid Short-Term and Long-Term Disability
Annual Training
403(b) with 4% employer matching
People’s Community Clinic is committed to equal employment opportunity regardless of race, color, national origin, religion, gender, sexual orientation, age, language, disability, pregnancy, gender identity, or sex stereotyping.