Intercom
Overview
Join to apply for the
AI Deployment Specialist
role at
Intercom . Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and transform customer experiences. Fin can be combined with our Helpdesk to form the Intercom Customer Service Suite, providing AI-enhanced support for complex queries that require a human agent. Intercom was founded in 2011 and trusted by nearly 30,000 global businesses. What’s the opportunity? As an AI Deployment Specialist, you’ll share ownership of our Customers’ success within the Professional Services team. Your primary responsibility is helping customers implement Intercom’s suite of AI tools to solve complex problems and drive value for their business. What will I be doing?
Act as the main product expert during a customer’s deployment of Fin AI Agent for Customer Support Partner with the Professional Services team, the Sales team, and the Customer Success team to deliver the best possible experience for new clients Facilitate discovery of complex customer objectives and translate them into deployment plan items Collaborate with Project Managers and AI Agent Engineers to complete tasks on the deployment plan Execute tailored AI-first customer service strategies based on customer goals and drive product adoption of AI features Contribute to the success of the Professional Services Team by meeting or exceeding KPI targets for your project portfolio Coordinate with Customer Support and R&D to resolve issues, provide product feedback, and suggest feature enhancements Work with the Customer Education Team to keep self-serve materials up to date and best in class Requirements / Skills
6+ years of work experience, with 4+ years in a customer-facing role Positivity, curiosity, and a passion for learning and solving problems Ability to convey complex topics clearly and train others Strong rapport-building skills for video calls Adaptability and a willingness to experiment to find the best processes and solutions Demonstrated alignment with Intercom Values (Customer Obsessed, Success First, High Standards, Open Mindedness, Resilience, Positive and Optimistic) Bonus skills & attributes
Experience training on software, experience with Intercom or other SaaS products Experience with AI Agents and/or Large Language Models Background in Customer Success, Support, Sales Engineering, or Consulting Strong self-starting projects with measurable outcomes Experience with RESTful API Integrations Benefits
Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews Flexible paid time off policy Paid Parental Leave Program 401k plan & match In-office bicycle storage Fun events for employees and their families Proof of eligibility to work in the United States is required Is this role not quite what you’re looking for?
Join our Talent Community to stay connected with us. Policies
Intercom has a hybrid working policy. Employees are expected to be in the office at least three days per week. Equal Employment Opportunity statement: Intercom is committed to a policy of EEO and will not discriminate on various protected bases. Details
Seniority level: Not Applicable Employment type: Full-time Job function: Information Technology Industries: Technology, Information and Internet
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Join to apply for the
AI Deployment Specialist
role at
Intercom . Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and transform customer experiences. Fin can be combined with our Helpdesk to form the Intercom Customer Service Suite, providing AI-enhanced support for complex queries that require a human agent. Intercom was founded in 2011 and trusted by nearly 30,000 global businesses. What’s the opportunity? As an AI Deployment Specialist, you’ll share ownership of our Customers’ success within the Professional Services team. Your primary responsibility is helping customers implement Intercom’s suite of AI tools to solve complex problems and drive value for their business. What will I be doing?
Act as the main product expert during a customer’s deployment of Fin AI Agent for Customer Support Partner with the Professional Services team, the Sales team, and the Customer Success team to deliver the best possible experience for new clients Facilitate discovery of complex customer objectives and translate them into deployment plan items Collaborate with Project Managers and AI Agent Engineers to complete tasks on the deployment plan Execute tailored AI-first customer service strategies based on customer goals and drive product adoption of AI features Contribute to the success of the Professional Services Team by meeting or exceeding KPI targets for your project portfolio Coordinate with Customer Support and R&D to resolve issues, provide product feedback, and suggest feature enhancements Work with the Customer Education Team to keep self-serve materials up to date and best in class Requirements / Skills
6+ years of work experience, with 4+ years in a customer-facing role Positivity, curiosity, and a passion for learning and solving problems Ability to convey complex topics clearly and train others Strong rapport-building skills for video calls Adaptability and a willingness to experiment to find the best processes and solutions Demonstrated alignment with Intercom Values (Customer Obsessed, Success First, High Standards, Open Mindedness, Resilience, Positive and Optimistic) Bonus skills & attributes
Experience training on software, experience with Intercom or other SaaS products Experience with AI Agents and/or Large Language Models Background in Customer Success, Support, Sales Engineering, or Consulting Strong self-starting projects with measurable outcomes Experience with RESTful API Integrations Benefits
Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews Flexible paid time off policy Paid Parental Leave Program 401k plan & match In-office bicycle storage Fun events for employees and their families Proof of eligibility to work in the United States is required Is this role not quite what you’re looking for?
Join our Talent Community to stay connected with us. Policies
Intercom has a hybrid working policy. Employees are expected to be in the office at least three days per week. Equal Employment Opportunity statement: Intercom is committed to a policy of EEO and will not discriminate on various protected bases. Details
Seniority level: Not Applicable Employment type: Full-time Job function: Information Technology Industries: Technology, Information and Internet
#J-18808-Ljbffr