Volunteers of America Western Washington
Crisis Counselor l (61328)
Volunteers of America Western Washington, Everett, Washington, us, 98213
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Crisis Counselor I (61328)
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Volunteers of America Western Washington . About VOAWW Volunteers of America Western Washington is a designated CARE trauma-informed organization. We are a non-profit with over 125 years of service in Western Washington, driven by Christian values to serve the community. We value diverse perspectives and lived experiences to better support our community and each other. Benefits (Full-time): Vacation up to 200 hours, Sick time up to 108.64 hours Competitive compensation 8 paid holidays plus 2 floating holidays annually Medical, Dental, and Vision insurance Health Savings Account (HSA) Flexible Spending Account (FSA) for medical and dependent care Free Employee Assistance Program 403(b) Retirement Plan with matching Professional Development opportunities About Care Crisis Response Services (CCRS): CCRS provides 24/7 crisis services including suicide prevention, crisis intervention, and behavioral health evaluations. Our operations include regional and 988 crisis lines across Washington State. Position Overview: This full-time position offers crisis intervention, suicide prevention, information & referral, and brief supportive counseling via telephone. The Crisis Counselor I assesses client needs, provides support, and coordinates appropriate services, including dispatching teams for face-to-face evaluations. Responsibilities: Provide crisis intervention, suicide prevention, and supportive counseling Conduct client assessments according to policies Manage client interactions efficiently and appropriately Document interactions accurately and timely Meet performance goals Utilize technology for client interactions Coordinate assessments and services Participate in staff meetings and trainings Mentor and support new staff Provide backup coverage for crisis lines as needed Qualifications: Bachelor’s Degree in Psychology, Social Work, or related field At least 1 year experience in healthcare contact center or mental health counseling Registration as an Agency Affiliated Counselor or equivalent within 30 days of employment Skills: Fluency in English (oral and written) Courteous, empathetic, professional demeanor Motivational interviewing and active listening Strong communication and documentation skills Ability to multitask and use electronic records efficiently Equal Opportunity:
We are an Equal Opportunity Employer, making employment decisions without regard to race, sex, age, national origin, disability, or other protected characteristics.
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Crisis Counselor I (61328)
role at
Volunteers of America Western Washington . About VOAWW Volunteers of America Western Washington is a designated CARE trauma-informed organization. We are a non-profit with over 125 years of service in Western Washington, driven by Christian values to serve the community. We value diverse perspectives and lived experiences to better support our community and each other. Benefits (Full-time): Vacation up to 200 hours, Sick time up to 108.64 hours Competitive compensation 8 paid holidays plus 2 floating holidays annually Medical, Dental, and Vision insurance Health Savings Account (HSA) Flexible Spending Account (FSA) for medical and dependent care Free Employee Assistance Program 403(b) Retirement Plan with matching Professional Development opportunities About Care Crisis Response Services (CCRS): CCRS provides 24/7 crisis services including suicide prevention, crisis intervention, and behavioral health evaluations. Our operations include regional and 988 crisis lines across Washington State. Position Overview: This full-time position offers crisis intervention, suicide prevention, information & referral, and brief supportive counseling via telephone. The Crisis Counselor I assesses client needs, provides support, and coordinates appropriate services, including dispatching teams for face-to-face evaluations. Responsibilities: Provide crisis intervention, suicide prevention, and supportive counseling Conduct client assessments according to policies Manage client interactions efficiently and appropriately Document interactions accurately and timely Meet performance goals Utilize technology for client interactions Coordinate assessments and services Participate in staff meetings and trainings Mentor and support new staff Provide backup coverage for crisis lines as needed Qualifications: Bachelor’s Degree in Psychology, Social Work, or related field At least 1 year experience in healthcare contact center or mental health counseling Registration as an Agency Affiliated Counselor or equivalent within 30 days of employment Skills: Fluency in English (oral and written) Courteous, empathetic, professional demeanor Motivational interviewing and active listening Strong communication and documentation skills Ability to multitask and use electronic records efficiently Equal Opportunity:
We are an Equal Opportunity Employer, making employment decisions without regard to race, sex, age, national origin, disability, or other protected characteristics.
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