Tootsie Roll
Overview
We are looking for a Microsoft Windows authority to fill our Technical Support Specialist position. The primary responsibilities are planning, implementation, and management of desktop, laptop, and mobile computers. Responsibilities
Manage the life cycle of desktop, laptop, and tablet computers. Including procurement, deployment, hardware/software support, and patching Serve as a first point of contact for users seeking assistance via service desk tickets, email, phone, and walk up End user support of Microsoft Office suite and other software applications Troubleshoot technical issues and assist users through a variety of break-fix procedures Work closely with other IT team members to ensure effective communication and escalation Troubleshoot and support software applications, computer hardware, printers, and peripherals Provide end user training for software applications, computer hardware, and peripherals Set up and lead technical bridges Communicate issues to the end user community Required Skills
Excellent customer service skills with a passion for delivering quality service Organized and efficient team player that is an adaptable and flexible self-starter Technical aptitude and ability to learn new technologies In depth knowledge with Windows operating systems (10/11) and Microsoft Office Suite Strong verbal and written communication skills, including a professional, helpful demeanor Proficient in creating and managing system images 3-5 years of IT related experience (Desktop/Application Support/Service Desk, etc.) Microsoft 365 administration and support experience Desired Qualifications
Powershell scripting experience Bachelors Degree in Computer Science or related discipline Certifications (CompTIA, A+, Network+, Microsoft) Seniority level
Associate Employment type
Full-time Job function
Information Technology Industries
Sugar and Confectionery Product Manufacturing and Food and Beverage Manufacturing
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We are looking for a Microsoft Windows authority to fill our Technical Support Specialist position. The primary responsibilities are planning, implementation, and management of desktop, laptop, and mobile computers. Responsibilities
Manage the life cycle of desktop, laptop, and tablet computers. Including procurement, deployment, hardware/software support, and patching Serve as a first point of contact for users seeking assistance via service desk tickets, email, phone, and walk up End user support of Microsoft Office suite and other software applications Troubleshoot technical issues and assist users through a variety of break-fix procedures Work closely with other IT team members to ensure effective communication and escalation Troubleshoot and support software applications, computer hardware, printers, and peripherals Provide end user training for software applications, computer hardware, and peripherals Set up and lead technical bridges Communicate issues to the end user community Required Skills
Excellent customer service skills with a passion for delivering quality service Organized and efficient team player that is an adaptable and flexible self-starter Technical aptitude and ability to learn new technologies In depth knowledge with Windows operating systems (10/11) and Microsoft Office Suite Strong verbal and written communication skills, including a professional, helpful demeanor Proficient in creating and managing system images 3-5 years of IT related experience (Desktop/Application Support/Service Desk, etc.) Microsoft 365 administration and support experience Desired Qualifications
Powershell scripting experience Bachelors Degree in Computer Science or related discipline Certifications (CompTIA, A+, Network+, Microsoft) Seniority level
Associate Employment type
Full-time Job function
Information Technology Industries
Sugar and Confectionery Product Manufacturing and Food and Beverage Manufacturing
#J-18808-Ljbffr