Boston Public Health Commission
Job Title
Under the supervision of the Director of Operations, handles consumer complaints and works to achieve satisfactory results for Boston consumers. Responsibilities
Advocate for consumers, mediate complaints against businesses, research consumer issues, analyze relevant information, and prepare written reports. Assists in city-wide education and outreach programs. Respond to customer inquiries by telephone, email, or chat to provide non-technical problem resolution. Resolves routine and complex problems and communicates solutions or requested information to the customer. Works closely with government agencies, businesses, attorneys, and consumer organizations. Performs other duties as required. Minimum Entrance Qualifications
Applicant must have at least two years of increasingly responsible administrative experience, preferably within a local government environment. High school diploma or GED required. A bachelor's degree may be substituted for two years of necessary experience. Possess the skills to interact with constituents on a constant basis. Excellent interpersonal communication skills, with a genuinely warm, gracious, and professional demeanor in all interactions, are required. Strong written and oral communication skills required. Good organization and ability to obtain and effectively analyze information. Experience with Microsoft Office and Google Suite is preferred. Ability to exercise good judgment and focus on detail as required by the job. BOSTON RESIDENCY REQUIRED Terms: Union/Salary Plan/Grade: Non-Union/MO-6 Hours per week: 35
Under the supervision of the Director of Operations, handles consumer complaints and works to achieve satisfactory results for Boston consumers. Responsibilities
Advocate for consumers, mediate complaints against businesses, research consumer issues, analyze relevant information, and prepare written reports. Assists in city-wide education and outreach programs. Respond to customer inquiries by telephone, email, or chat to provide non-technical problem resolution. Resolves routine and complex problems and communicates solutions or requested information to the customer. Works closely with government agencies, businesses, attorneys, and consumer organizations. Performs other duties as required. Minimum Entrance Qualifications
Applicant must have at least two years of increasingly responsible administrative experience, preferably within a local government environment. High school diploma or GED required. A bachelor's degree may be substituted for two years of necessary experience. Possess the skills to interact with constituents on a constant basis. Excellent interpersonal communication skills, with a genuinely warm, gracious, and professional demeanor in all interactions, are required. Strong written and oral communication skills required. Good organization and ability to obtain and effectively analyze information. Experience with Microsoft Office and Google Suite is preferred. Ability to exercise good judgment and focus on detail as required by the job. BOSTON RESIDENCY REQUIRED Terms: Union/Salary Plan/Grade: Non-Union/MO-6 Hours per week: 35