City of Boston
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Consumer Advocate
role at
City of Boston
Overview
Under the supervision of the Director of Operations, handles consumer complaints and works to achieve satisfactory results for Boston consumers.
Responsibilities
Advocate for consumers, mediate complaints against businesses, research consumer issues, analyze relevant information, and prepare written reports.
Assist in city-wide education and outreach programs.
Respond to customer inquiries by telephone, email, or chat to provide non-technical problem resolution.
Resolve routine and complex problems and communicate solutions or requested information to the customer.
Work closely with government agencies, businesses, attorneys, and consumer organizations.
Perform other duties as required.
Minimum Entrance Qualifications
Applicant must have at least two (2) years of increasingly responsible administrative experience, preferably within a local government environment.
High school Diploma or GED required. A bachelor's degree may be substituted for two (2) years of necessary experience.
Possess the skills to interact with constituents on a constant basis.
Excellent interpersonal communication skills, with a genuinely warm, gracious, and professional demeanor in all interactions, are required.
Strong written and oral communication skills required.
Good organization and ability to obtain and effectively analyze information.
Experience with Microsoft Office and Google Suite is preferred.
Ability to exercise good judgment and focus on detail as required by the job.
Boston Residency Required
Terms
Union/Salary Plan/Grade: Non-Union/MO-6
Hours per week: 35
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Government Administration
#J-18808-Ljbffr
Consumer Advocate
role at
City of Boston
Overview
Under the supervision of the Director of Operations, handles consumer complaints and works to achieve satisfactory results for Boston consumers.
Responsibilities
Advocate for consumers, mediate complaints against businesses, research consumer issues, analyze relevant information, and prepare written reports.
Assist in city-wide education and outreach programs.
Respond to customer inquiries by telephone, email, or chat to provide non-technical problem resolution.
Resolve routine and complex problems and communicate solutions or requested information to the customer.
Work closely with government agencies, businesses, attorneys, and consumer organizations.
Perform other duties as required.
Minimum Entrance Qualifications
Applicant must have at least two (2) years of increasingly responsible administrative experience, preferably within a local government environment.
High school Diploma or GED required. A bachelor's degree may be substituted for two (2) years of necessary experience.
Possess the skills to interact with constituents on a constant basis.
Excellent interpersonal communication skills, with a genuinely warm, gracious, and professional demeanor in all interactions, are required.
Strong written and oral communication skills required.
Good organization and ability to obtain and effectively analyze information.
Experience with Microsoft Office and Google Suite is preferred.
Ability to exercise good judgment and focus on detail as required by the job.
Boston Residency Required
Terms
Union/Salary Plan/Grade: Non-Union/MO-6
Hours per week: 35
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Government Administration
#J-18808-Ljbffr