Customer Service Specialist

Join our dynamic team as a Customer Service Specialist, where your primary role will be to assist wholesale and retail customers by understanding their needs and providing the best solutions with Sherwin-Williams products. In this position, you will not only address customer inquiries but also resolve any concerns to ensure maximum satisfaction. As part of our commitment to excellence, you will maintain high quality and visual standards both for our products and the store environment. This is a fantastic opportunity for someone who enjoys working in a fast-paced environment and is passionate about delivering excellent customer service while supporting our store's sales goals. You will enjoy a range of health benefits, including medical, dental, and vision coverage, along with Flexible Spending Accounts (FSAs), disability coverage, retirement and saving options, and generous time away from work. Additional perks include paid parental leave and vacation among other benefits. Duties include: Providing outstanding customer service and ensuring high levels of satisfaction Engaging with customers in person and over the phone to assess their needs and recommend suitable products Building trusting relationships with both wholesale and retail clients Processing sales transactions accurately and in accordance with company policies Achieving monthly, quarterly, and annual sales goals Maintaining organized work order files and product formulas Retrieving products from the sales floor or warehouse as needed Tinting and mixing products to meet customer specifications Stocking shelves and setting up eye-catching displays Cleaning store equipment and keeping the store tidy Assisting with deliveries as required Keeping assigned areas well-stocked and presentable Staying informed about the features and benefits of offered products Following inventory control processes and suggesting sales improvement strategies Location: Store #3396, 1398 Meadow Road, Northbrook, IL 60062. This position may require you to assist at our Arlington Heights, Long Grove, and Wheeling locations. Minimum Requirements: Must be 18 years or older Legal authorization to work in the U.S. without sponsorship Ability to read, write, comprehend, and communicate in both English and Spanish Valid, unrestricted Driver's License Capability to lift and carry up to 50 lbs frequently, and up to 70 lbs occasionally Availability to work all scheduled hours, including evenings and weekends Preferred Qualifications: High School diploma or GED One year of experience in a delivery, retail, or customer service role Experience in selling paint and related products Familiarity with tinting and mixing equipment