Sherwin-Williams
This position is vital for the success of our retail operations. As a Customer Service Specialist, you will collaborate closely with wholesale and retail customers to identify their needs, answer questions regarding Sherwin-Williams products, and recommend tailored solutions. Our specialists are committed to resolving customer concerns promptly to ensure maximum satisfaction, staying informed about product features, and maintaining the high quality and visual standards of our products and store.
Your role involves direct interaction with customers, including minors, and access to cash and other payment methods, which may be supervised or unsupervised. To protect the wellbeing of our customers, staff, and the company's reputation, a review of criminal history is a necessary step in our hiring process.
At Sherwin-Williams, we aim to inspire and improve the world by coloring and protecting what matters. Your skills and passion contribute to our mission, enabling us to achieve great results for our customers and our business. We value our employees and are dedicated to supporting you through:
Life:
Enjoy a comprehensive range of rewards, benefits, and flexibility to enhance your health and well-being. Career:
Participate in opportunities for learning, developing new skills, and contributing to growth. Connection:
Join an inclusive team committed to our community and each other. Join us to create your
Possible . Application Process: Online Application:
Find roles that interest you on our Careers page. Set aside time to create your profile by entering or importing your details. Digital Interview:
Qualified candidates will be invited to complete a digital video interview through HireVue. In-Store Interview:
Top candidates will be invited for an in-person interview at one of our locations. We are committed to providing employees with world-class benefits. From retirement plans to healthcare, we prioritize your well-being. A general description of benefits offered can be found online. Compensation for this role varies based on experience and qualifications, and we reserve the right to modify this information at any time. Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws. Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive fair consideration for employment without discrimination based on any legally protected characteristic. Your Responsibilities: Ensure high levels of customer satisfaction through outstanding service. Assist customers in person and over the phone by identifying their needs and offering appropriate products and services. Build trustworthy relationships with wholesale and retail customers. Process sales transactions accurately in line with company policies. Meet and exceed sales goals on a monthly, quarterly, and yearly basis. Maintain accurate work order files and formulas. Retrieve products from the sales floor or warehouse as needed. Tint and mix products to customer specifications. Manage product displays and stock shelves. Clean and maintain store equipment. Assist with deliveries as required. Ensure assigned areas are well-stocked and maintained. Stay knowledgeable about product offerings and discuss options with customers. Adhere to inventory control procedures. Contribute ideas for improving sales. Minimum Requirements: Must be at least eighteen (18) years old. Must be legally authorized to work in the country without the need for sponsorship. Must possess a valid, unrestricted Driver's License. Must be able to lift and carry materials up to 50 lbs. frequently and up to 70 lbs. on occasion. Willingness to work scheduled hours including evenings and weekends. Preferred Qualifications: High School diploma or GED. One year of experience in a retail or customer service environment. Experience selling paint or related products. Experience operating tinting and mixing equipment. Ability to communicate in more than one language, particularly Spanish.
Enjoy a comprehensive range of rewards, benefits, and flexibility to enhance your health and well-being. Career:
Participate in opportunities for learning, developing new skills, and contributing to growth. Connection:
Join an inclusive team committed to our community and each other. Join us to create your
Possible . Application Process: Online Application:
Find roles that interest you on our Careers page. Set aside time to create your profile by entering or importing your details. Digital Interview:
Qualified candidates will be invited to complete a digital video interview through HireVue. In-Store Interview:
Top candidates will be invited for an in-person interview at one of our locations. We are committed to providing employees with world-class benefits. From retirement plans to healthcare, we prioritize your well-being. A general description of benefits offered can be found online. Compensation for this role varies based on experience and qualifications, and we reserve the right to modify this information at any time. Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws. Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive fair consideration for employment without discrimination based on any legally protected characteristic. Your Responsibilities: Ensure high levels of customer satisfaction through outstanding service. Assist customers in person and over the phone by identifying their needs and offering appropriate products and services. Build trustworthy relationships with wholesale and retail customers. Process sales transactions accurately in line with company policies. Meet and exceed sales goals on a monthly, quarterly, and yearly basis. Maintain accurate work order files and formulas. Retrieve products from the sales floor or warehouse as needed. Tint and mix products to customer specifications. Manage product displays and stock shelves. Clean and maintain store equipment. Assist with deliveries as required. Ensure assigned areas are well-stocked and maintained. Stay knowledgeable about product offerings and discuss options with customers. Adhere to inventory control procedures. Contribute ideas for improving sales. Minimum Requirements: Must be at least eighteen (18) years old. Must be legally authorized to work in the country without the need for sponsorship. Must possess a valid, unrestricted Driver's License. Must be able to lift and carry materials up to 50 lbs. frequently and up to 70 lbs. on occasion. Willingness to work scheduled hours including evenings and weekends. Preferred Qualifications: High School diploma or GED. One year of experience in a retail or customer service environment. Experience selling paint or related products. Experience operating tinting and mixing equipment. Ability to communicate in more than one language, particularly Spanish.