SPS
Overview
The Field Support Specialist will be assigned to provide backfill coverage within their assigned region, filling in for staff that are on scheduled or unscheduled time off. This position requires flexibility as there may be multiple locations the FSS could be assigned to, including same-day assignments based on unscheduled call-outs. This role is recognized as critical for customer satisfaction, continuity of business, and meeting service level agreements. The goal is to ensure customers are supported with continuous coverage in conformance with our service level agreements. Responsibilities Mail Services Provides exceptional world-class service to all clients (in all forms of communication). Processes inbound and outbound accountable and flat mail/packages and sorts by recipient/department using manual or electronic chain of custody procedures. Performs duties associated with the shipping and receiving of materials such as packaging and sealing shipments.
Reprographics Services
Assists with copy/print production and monitoring the copy/print equipment for satisfactory functionality. Provides binding services such as GBC, Velo, Coil, and Wire. Performs daily key operations of convenience multi-function devices (ensuring functionality, replenish toner/paper). Performs duties of scanning and imaging documents and light copy/print reproduction services.
Office Services
Maintains the Office Services Center area in a neat and orderly fashion. Services and replenish the pantry, conference, kitchen, or meetings areas. Provides general and preventative office maintenance & repair duties. Oversees office equipment maintenance and safety tests. Breakroom organization, cleaning, and stocking. Meeting room and conference room set ups. Monitors level of office supplies on the floors while replenishing. Inventories office supplies and orders accordingly.
Front of House
Provides reception or concierge (front of office) coverage as needed. Welcomes guests, receives and catalogs guest information, and orients new clients. Represents SPS positively in all interactions (in person, on the phone, and over email). Oversees the quality of the lobby concierge experience and demonstrates a proactive desire to assist others and provide excellent service. Maintains a courteous and professional demeanor under pressure and builds relationships with customers and other teams. Receives guests, coordinates with Building Security, and manages access levels for clients. Answers and properly routes calls and logs visitors into the registration system. Provides light administrative support to staff as directed.
Competencies
Strong verbal and written communication skills. Excellent customer service skills. MS Office Suite experience with intermediate to advanced competency. Ability to handle multiple tasks simultaneously and good organizational skills. Working knowledge of MFD (Multi-Functional Device) equipment. Knowledge of shipping/receiving procedures and ability to follow instructions. Ability to work independently and complete projects; proactively seek additional work during downtime. Builds professional relationships with customers and other teams; maintains professionalism and composure.
Qualifications And Education Requirements
High School Diploma (or equivalent) required. 6+ months prior work experience preferred. Ability to work assigned hours determined by manager. Excellent organizational and time management skills. Analytical abilities and aptitude in problem-solving. Strong written and verbal communication skills. Current knowledge or ability to learn computer-based systems required for the position. Maintain a professional appearance and attitude; adhere to all policies and procedures.
Physical Demands
Approximately 50% of the time this role requires physical activity, including lifting up to 25 lbs; with assistance up to 50 lbs. Ability to walk, bend, kneel, stand, and sit for extended periods. Manual dexterity required for operating office machinery and equipment such as ladders and binding devices. Specific vision abilities required, including close and distance vision and color discrimination.
Travel
Travel is an essential part of the Field Services Specialist role; access to reliable transportation is required. Assignments may include traveling to SPS sites within the region as needed by business requirements. Travel distance will be predominately within the assigned region.
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties may change at any time with or without notice. Pay Range
$21 - $22 USD What We Offer
Career Growth: Opportunities to learn new skills and explore different career paths. Learning & Development: SPS promotes a culture of learning to help you grow. Recognizing Talent: A variety of recognition programs for all levels of employees. Benefits: Medical, Dental, Vision, HSAs/FSAs, 401(k) with matching, and other offerings.
About SPS
SPS is an award-winning employer offering outsourcing solutions that leverage Intelligent Automation (AI & Robotic Process Automation) across more than 22 countries. In North America, our services include Mailroom Management, Office Services (Reception, Lobby Concierge, Conference Room Management), and Document Processing. Our clients span banking, insurance, legal, higher education, advertising, and other professional services, including Fortune 500 companies. SPS is committed to providing high-caliber outsourcing experiences and challenging career opportunities, investing in employees' professional development and offering competitive benefits and training programs. SPS supports a culture of access, inclusion, equity, and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation, or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the posting date. We offer reasonable accommodations in the hiring process for individuals with disabilities. If you need assistance, you may request an accommodation at any time. To view our privacy policy, Data Privacy Statement. Acknowledgement: By submitting an application you certify that the information is true and complete. You understand that false information may be grounds for rejection or immediate termination if employed. #J-18808-Ljbffr
The Field Support Specialist will be assigned to provide backfill coverage within their assigned region, filling in for staff that are on scheduled or unscheduled time off. This position requires flexibility as there may be multiple locations the FSS could be assigned to, including same-day assignments based on unscheduled call-outs. This role is recognized as critical for customer satisfaction, continuity of business, and meeting service level agreements. The goal is to ensure customers are supported with continuous coverage in conformance with our service level agreements. Responsibilities Mail Services Provides exceptional world-class service to all clients (in all forms of communication). Processes inbound and outbound accountable and flat mail/packages and sorts by recipient/department using manual or electronic chain of custody procedures. Performs duties associated with the shipping and receiving of materials such as packaging and sealing shipments.
Reprographics Services
Assists with copy/print production and monitoring the copy/print equipment for satisfactory functionality. Provides binding services such as GBC, Velo, Coil, and Wire. Performs daily key operations of convenience multi-function devices (ensuring functionality, replenish toner/paper). Performs duties of scanning and imaging documents and light copy/print reproduction services.
Office Services
Maintains the Office Services Center area in a neat and orderly fashion. Services and replenish the pantry, conference, kitchen, or meetings areas. Provides general and preventative office maintenance & repair duties. Oversees office equipment maintenance and safety tests. Breakroom organization, cleaning, and stocking. Meeting room and conference room set ups. Monitors level of office supplies on the floors while replenishing. Inventories office supplies and orders accordingly.
Front of House
Provides reception or concierge (front of office) coverage as needed. Welcomes guests, receives and catalogs guest information, and orients new clients. Represents SPS positively in all interactions (in person, on the phone, and over email). Oversees the quality of the lobby concierge experience and demonstrates a proactive desire to assist others and provide excellent service. Maintains a courteous and professional demeanor under pressure and builds relationships with customers and other teams. Receives guests, coordinates with Building Security, and manages access levels for clients. Answers and properly routes calls and logs visitors into the registration system. Provides light administrative support to staff as directed.
Competencies
Strong verbal and written communication skills. Excellent customer service skills. MS Office Suite experience with intermediate to advanced competency. Ability to handle multiple tasks simultaneously and good organizational skills. Working knowledge of MFD (Multi-Functional Device) equipment. Knowledge of shipping/receiving procedures and ability to follow instructions. Ability to work independently and complete projects; proactively seek additional work during downtime. Builds professional relationships with customers and other teams; maintains professionalism and composure.
Qualifications And Education Requirements
High School Diploma (or equivalent) required. 6+ months prior work experience preferred. Ability to work assigned hours determined by manager. Excellent organizational and time management skills. Analytical abilities and aptitude in problem-solving. Strong written and verbal communication skills. Current knowledge or ability to learn computer-based systems required for the position. Maintain a professional appearance and attitude; adhere to all policies and procedures.
Physical Demands
Approximately 50% of the time this role requires physical activity, including lifting up to 25 lbs; with assistance up to 50 lbs. Ability to walk, bend, kneel, stand, and sit for extended periods. Manual dexterity required for operating office machinery and equipment such as ladders and binding devices. Specific vision abilities required, including close and distance vision and color discrimination.
Travel
Travel is an essential part of the Field Services Specialist role; access to reliable transportation is required. Assignments may include traveling to SPS sites within the region as needed by business requirements. Travel distance will be predominately within the assigned region.
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties may change at any time with or without notice. Pay Range
$21 - $22 USD What We Offer
Career Growth: Opportunities to learn new skills and explore different career paths. Learning & Development: SPS promotes a culture of learning to help you grow. Recognizing Talent: A variety of recognition programs for all levels of employees. Benefits: Medical, Dental, Vision, HSAs/FSAs, 401(k) with matching, and other offerings.
About SPS
SPS is an award-winning employer offering outsourcing solutions that leverage Intelligent Automation (AI & Robotic Process Automation) across more than 22 countries. In North America, our services include Mailroom Management, Office Services (Reception, Lobby Concierge, Conference Room Management), and Document Processing. Our clients span banking, insurance, legal, higher education, advertising, and other professional services, including Fortune 500 companies. SPS is committed to providing high-caliber outsourcing experiences and challenging career opportunities, investing in employees' professional development and offering competitive benefits and training programs. SPS supports a culture of access, inclusion, equity, and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation, or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the posting date. We offer reasonable accommodations in the hiring process for individuals with disabilities. If you need assistance, you may request an accommodation at any time. To view our privacy policy, Data Privacy Statement. Acknowledgement: By submitting an application you certify that the information is true and complete. You understand that false information may be grounds for rejection or immediate termination if employed. #J-18808-Ljbffr