State Street
Global Head of Strategic Partner Oversight, MD
State Street, Stamford, Connecticut, United States, 06925
Global Head of Strategic Partner Oversight, MD Base pay range: $170,000.00/yr - $282,500.00/yr
Are you the right applicant for this opportunity Find out by reading through the role overview below. Position Overview State Street Investment Management (State Street IM) is seeking a highly accomplished and visionary executive to serve as the Global Head of Strategic Partner Oversight Services. This role sits within the Investment Management COO organization and reports to the State Street IM Global Head of Investments Technology and Business Services (GHITBS). The successful candidate will define, lead, and evolve the strategy, operating model, governance, and delivery of State Street’s Strategic Partner Oversight (SPO) portfolio, including business and technology services provided by State Street Affiliates and third-party providers across Global Delivery, Investor Services, and the broader investment management ecosystem. As the central point of coordination for incident, issue, and problem management with strategic providers, the Global Head will ensure robust regulatory and fiduciary governance, high-caliber service delivery, and continual evolution of State Street’s outsourced service model. The leader will partner globally with COO, IM, and executive teams to align and deliver on transformational programs, underpinning the firm’s position as a world-class asset manager. Key Responsibilities
Strategic Leadership & Operating Model Development: Define and lead the future-state operating model for the SPO program, aligning with IM Investments and the COO organization. Oversee business services provided by State Street Affiliates and third-party providers, ensuring optimal delivery of outsourced technology and operational services. Continually evaluate, refine, and implement improvements to service quality, contractual oversight, and organizational processes supporting investment management businesses. Rebrand and reposition the SPO team as Investment Business Services, embedding global alignment and reporting directly within the State Street IM Investments organizational hierarchy. Governance, Oversight & Relationship Management
Coordinate issue, incident, and problem management with strategic partners and affiliates, ensuring prompt resolution and transparent communication. Establish and improve governance frameworks, board and committee reporting, user sentiment surveys, and strategic risk management. Manage contractual negotiations, service-level measurement, and renewal processes for all strategic partner arrangements. Develop and maintain strong relationships across COO, IM, and State Street Executive Leadership Teams to drive a unified roadmap for transformation and service delivery. Govern interactions with SSBT, CRD, and other critical service providers, ensuring alignment, escalation pathways, and robust oversight. Program Management & Transformation
Lead the multi-year transformational program enabling next-generation platforms and business services, leveraging State Street’s affiliate network for the Investment Management business. Drive the implementation of the future-state front-to-back Alpha platform, using SME resources to inform strategy and supervise business process transformation. Partner with COO and IM senior leadership to identify and implement process changes, organizational optimization, and technology enablement to support evolving business requirements. Coordinate critical path projects with other strategic initiatives to deliver on shared objectives. Leverage data analytics, AI, and advanced technology to transform service delivery, minimize operational risk, and enhance operating leverage. Enable new capabilities across global multi-asset classes and alternatives, supporting the introduction and oversight of new products and services. Financial Management
Oversee financial management and budgeting of the multi-phased Investment Management transformation program, coordinating with corporate finance, GD, and GTS leaders. Provide holistic program financial oversight and reporting, ensuring accountability and transparency. Risk, Compliance & Control
Embed a strong risk and control culture across the SPO ecosystem, integrating control frameworks within technology platforms, business processes, and outsourced services. Identify, escalate, and resolve risks and issues that could impact strategic programs, presenting solutions to mitigate root causes and ensure risk excellence. Ensure global, multi-jurisdictional compliance and alignment with regulatory requirements, especially for EMEA and APAC operations. Team Building & Leadership
Drive organizational, team, and individual development to achieve measurable outcomes and promote a high-performance, collaborative culture. Build cross-functional teams that excel in a matrixed environment, supporting daily execution and delivery of strategic outcomes. Model ethical leadership, integrity, inclusion, and trust. Key Areas of Oversight & Interaction
Oversight of middle-office and back-office operations, including custody, administration, pricing, ETF services, performance and attribution, and data operations. Governance and escalation management for services from SSBT, CRD, and other providers. Business process transformation and resourcing for platform strategy and front-to-back Alpha platform. Participation as subject matter experts in new product support and launches, ensuring requirements are defined and teams engaged effectively. Alignment and close partnership with regional teams (North America, EMEA, APAC) and functional leads. Skills & Qualifications
Strategic, analytical, and commercial acumen; ability to deliver actionable insights to diverse audiences. Results-driven leadership in large, complex organizations. Organizational and political agility; strong negotiation and stakeholder management skills. Risk excellence and ethics; commitment to compliance and control. Program and project management experience in transformational, multi-year programs. Quantitative and analytical skills; ability to prepare structured analyses for executives. Business acumen in asset management and outsourced services. Change management; ability to navigate ambiguity during transformations. Decision-making, multi-tasking, and prioritization skills. Communication and interpersonal skills with emotional intelligence to build trusted partnerships. Job Requirements
Minimum of 20 years of executive management experience in financial services, focusing on asset management and global operations. At least 15 years in transformational program leadership, including technology strategy, program delivery, and third-party service management. Experience managing global, high-performing cross-organizational teams focused on technology and operational service delivery (20+ years). Minimum of 15 years of institutional financial services global program management experience; multi-jurisdictional experience preferred. Undergraduate degree required; advanced degree (MBA, MSc) or CFA strongly preferred. Reports to State Street IM Global Head of Investments Technology and Business Services. Works with COO Leadership, Investment Management Governance Committees, and executive stakeholders across State Street Bank & Holding Company. Acts as primary conduit of key information flow, influencing decisions at the highest levels. Why Join State Street Investment Management State Street Investment Management offers an opportunity to shape the future of global asset management through innovation, transformation, and governance. You will set strategic direction, drive transformation initiatives, and ensure excellence in service delivery to large, complex investment operations. If you possess the vision, experience, and leadership to excel in this role, apply to join State Street’s journey toward operational and technological excellence. Salary Range $170,000 - $282,500 Annual The range applies to the role in the primary location. If the candidate works outside the primary location, the range could differ. Job Application Disclosure It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. Penalties apply for violations. Job ID: R-775683
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Are you the right applicant for this opportunity Find out by reading through the role overview below. Position Overview State Street Investment Management (State Street IM) is seeking a highly accomplished and visionary executive to serve as the Global Head of Strategic Partner Oversight Services. This role sits within the Investment Management COO organization and reports to the State Street IM Global Head of Investments Technology and Business Services (GHITBS). The successful candidate will define, lead, and evolve the strategy, operating model, governance, and delivery of State Street’s Strategic Partner Oversight (SPO) portfolio, including business and technology services provided by State Street Affiliates and third-party providers across Global Delivery, Investor Services, and the broader investment management ecosystem. As the central point of coordination for incident, issue, and problem management with strategic providers, the Global Head will ensure robust regulatory and fiduciary governance, high-caliber service delivery, and continual evolution of State Street’s outsourced service model. The leader will partner globally with COO, IM, and executive teams to align and deliver on transformational programs, underpinning the firm’s position as a world-class asset manager. Key Responsibilities
Strategic Leadership & Operating Model Development: Define and lead the future-state operating model for the SPO program, aligning with IM Investments and the COO organization. Oversee business services provided by State Street Affiliates and third-party providers, ensuring optimal delivery of outsourced technology and operational services. Continually evaluate, refine, and implement improvements to service quality, contractual oversight, and organizational processes supporting investment management businesses. Rebrand and reposition the SPO team as Investment Business Services, embedding global alignment and reporting directly within the State Street IM Investments organizational hierarchy. Governance, Oversight & Relationship Management
Coordinate issue, incident, and problem management with strategic partners and affiliates, ensuring prompt resolution and transparent communication. Establish and improve governance frameworks, board and committee reporting, user sentiment surveys, and strategic risk management. Manage contractual negotiations, service-level measurement, and renewal processes for all strategic partner arrangements. Develop and maintain strong relationships across COO, IM, and State Street Executive Leadership Teams to drive a unified roadmap for transformation and service delivery. Govern interactions with SSBT, CRD, and other critical service providers, ensuring alignment, escalation pathways, and robust oversight. Program Management & Transformation
Lead the multi-year transformational program enabling next-generation platforms and business services, leveraging State Street’s affiliate network for the Investment Management business. Drive the implementation of the future-state front-to-back Alpha platform, using SME resources to inform strategy and supervise business process transformation. Partner with COO and IM senior leadership to identify and implement process changes, organizational optimization, and technology enablement to support evolving business requirements. Coordinate critical path projects with other strategic initiatives to deliver on shared objectives. Leverage data analytics, AI, and advanced technology to transform service delivery, minimize operational risk, and enhance operating leverage. Enable new capabilities across global multi-asset classes and alternatives, supporting the introduction and oversight of new products and services. Financial Management
Oversee financial management and budgeting of the multi-phased Investment Management transformation program, coordinating with corporate finance, GD, and GTS leaders. Provide holistic program financial oversight and reporting, ensuring accountability and transparency. Risk, Compliance & Control
Embed a strong risk and control culture across the SPO ecosystem, integrating control frameworks within technology platforms, business processes, and outsourced services. Identify, escalate, and resolve risks and issues that could impact strategic programs, presenting solutions to mitigate root causes and ensure risk excellence. Ensure global, multi-jurisdictional compliance and alignment with regulatory requirements, especially for EMEA and APAC operations. Team Building & Leadership
Drive organizational, team, and individual development to achieve measurable outcomes and promote a high-performance, collaborative culture. Build cross-functional teams that excel in a matrixed environment, supporting daily execution and delivery of strategic outcomes. Model ethical leadership, integrity, inclusion, and trust. Key Areas of Oversight & Interaction
Oversight of middle-office and back-office operations, including custody, administration, pricing, ETF services, performance and attribution, and data operations. Governance and escalation management for services from SSBT, CRD, and other providers. Business process transformation and resourcing for platform strategy and front-to-back Alpha platform. Participation as subject matter experts in new product support and launches, ensuring requirements are defined and teams engaged effectively. Alignment and close partnership with regional teams (North America, EMEA, APAC) and functional leads. Skills & Qualifications
Strategic, analytical, and commercial acumen; ability to deliver actionable insights to diverse audiences. Results-driven leadership in large, complex organizations. Organizational and political agility; strong negotiation and stakeholder management skills. Risk excellence and ethics; commitment to compliance and control. Program and project management experience in transformational, multi-year programs. Quantitative and analytical skills; ability to prepare structured analyses for executives. Business acumen in asset management and outsourced services. Change management; ability to navigate ambiguity during transformations. Decision-making, multi-tasking, and prioritization skills. Communication and interpersonal skills with emotional intelligence to build trusted partnerships. Job Requirements
Minimum of 20 years of executive management experience in financial services, focusing on asset management and global operations. At least 15 years in transformational program leadership, including technology strategy, program delivery, and third-party service management. Experience managing global, high-performing cross-organizational teams focused on technology and operational service delivery (20+ years). Minimum of 15 years of institutional financial services global program management experience; multi-jurisdictional experience preferred. Undergraduate degree required; advanced degree (MBA, MSc) or CFA strongly preferred. Reports to State Street IM Global Head of Investments Technology and Business Services. Works with COO Leadership, Investment Management Governance Committees, and executive stakeholders across State Street Bank & Holding Company. Acts as primary conduit of key information flow, influencing decisions at the highest levels. Why Join State Street Investment Management State Street Investment Management offers an opportunity to shape the future of global asset management through innovation, transformation, and governance. You will set strategic direction, drive transformation initiatives, and ensure excellence in service delivery to large, complex investment operations. If you possess the vision, experience, and leadership to excel in this role, apply to join State Street’s journey toward operational and technological excellence. Salary Range $170,000 - $282,500 Annual The range applies to the role in the primary location. If the candidate works outside the primary location, the range could differ. Job Application Disclosure It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. Penalties apply for violations. Job ID: R-775683
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