Stay Hospitality
Job Description
Job Description
Job Description The Guest Service Agent is responsible for providing warm, professional, and efficient service to guests throughout their stay. This role serves as the first point of contact at the front desk, handling check-ins, check-outs, reservations, and guest inquiries while ensuring a seamless and memorable experience. The Guest Service Agent plays a vital role in upholding the resort’s commitment to exceptional hospitality.
Key Responsibilities Greet guests with a friendly and welcoming attitude upon arrival and departure
Perform accurate check-in and check-out procedures, including processing payments and room assignments
Handle guest reservations, modifications, and cancellations efficiently using the hotel’s property management system
Respond to guest inquiries, requests, and concerns promptly and professionally
Provide information about hotel services, amenities, and local attractions
Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs
Handle cash, credit card, and room charge transactions accurately
Maintain cleanliness and organization of the front desk and lobby areas
Manage and resolve guest complaints with empathy and professionalism, escalating issues to management when necessary
Promote hotel services, packages, and special offerings to enhance the guest experience
Assist with administrative tasks and reports as assigned by management
Must-Have Qualifications Previous experience in a customer service, hospitality, or front desk role
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Ability to multitask and remain calm in high-pressure situations
Basic math skills and familiarity with hotel property management systems (PMS) preferred
Flexibility to work various shifts, including evenings, weekends, and holidays
Preferred Qualifications (Not Required) Experience with Mews (Hotel Property Management System)
Bi-lingual: English/ Spanish
Physical Demands Ability to stand and walk for extended periods (up to 8 hours per workday)
Frequent use of hands to operate computers, phones, and office equipment
Occasional bending, lifting, or carrying items up to 25 lbs (such as guest luggage or packages)
Clear speech, hearing, and vision to effectively interact with guests in person and over the phone
Ability to remain alert and attentive in a fast-paced environment
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Other Information FLSA Classification: Non-Exempt
Reports To: Guest Services Manager
Work location: Onsite at The Garden Hotel, Fort Lauderdale, FL.
Work environment: Reception.
Working schedule: Flexibility with work hours, including weekends and holidays is essential, as scheduling will depend on business needs. This position may require evening availability. Adaptability is key in a hospitality environment
Benefits & Perks Stay Hospitality offers a competitive benefits package designed to support your well-being and work-life balance. Eligibility for specific benefits may vary based on employment status, job classification, and tenure.
Depending on your role and eligibility, benefits may include: Health, dental, and vision insurance
Paid time off and holidays
Flexible scheduling options
Employee discounts at Stay Hospitality properties
Opportunities for professional development and career growth
Stay Hospitality is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Job descriptions are subject to change at the discretion of management.
Job Description
Job Description The Guest Service Agent is responsible for providing warm, professional, and efficient service to guests throughout their stay. This role serves as the first point of contact at the front desk, handling check-ins, check-outs, reservations, and guest inquiries while ensuring a seamless and memorable experience. The Guest Service Agent plays a vital role in upholding the resort’s commitment to exceptional hospitality.
Key Responsibilities Greet guests with a friendly and welcoming attitude upon arrival and departure
Perform accurate check-in and check-out procedures, including processing payments and room assignments
Handle guest reservations, modifications, and cancellations efficiently using the hotel’s property management system
Respond to guest inquiries, requests, and concerns promptly and professionally
Provide information about hotel services, amenities, and local attractions
Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs
Handle cash, credit card, and room charge transactions accurately
Maintain cleanliness and organization of the front desk and lobby areas
Manage and resolve guest complaints with empathy and professionalism, escalating issues to management when necessary
Promote hotel services, packages, and special offerings to enhance the guest experience
Assist with administrative tasks and reports as assigned by management
Must-Have Qualifications Previous experience in a customer service, hospitality, or front desk role
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Ability to multitask and remain calm in high-pressure situations
Basic math skills and familiarity with hotel property management systems (PMS) preferred
Flexibility to work various shifts, including evenings, weekends, and holidays
Preferred Qualifications (Not Required) Experience with Mews (Hotel Property Management System)
Bi-lingual: English/ Spanish
Physical Demands Ability to stand and walk for extended periods (up to 8 hours per workday)
Frequent use of hands to operate computers, phones, and office equipment
Occasional bending, lifting, or carrying items up to 25 lbs (such as guest luggage or packages)
Clear speech, hearing, and vision to effectively interact with guests in person and over the phone
Ability to remain alert and attentive in a fast-paced environment
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Other Information FLSA Classification: Non-Exempt
Reports To: Guest Services Manager
Work location: Onsite at The Garden Hotel, Fort Lauderdale, FL.
Work environment: Reception.
Working schedule: Flexibility with work hours, including weekends and holidays is essential, as scheduling will depend on business needs. This position may require evening availability. Adaptability is key in a hospitality environment
Benefits & Perks Stay Hospitality offers a competitive benefits package designed to support your well-being and work-life balance. Eligibility for specific benefits may vary based on employment status, job classification, and tenure.
Depending on your role and eligibility, benefits may include: Health, dental, and vision insurance
Paid time off and holidays
Flexible scheduling options
Employee discounts at Stay Hospitality properties
Opportunities for professional development and career growth
Stay Hospitality is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Job descriptions are subject to change at the discretion of management.