County of Del Norte, CA
Client Services Specialist I/II
County of Del Norte, CA, Crescent City, California, us, 95532
Salary:
$1,536.94 - $2,018.91 Biweekly Location :
Crescent City, CA Job Type:
Full Time Job Number:
25-00336 Department:
Health & Human Services Division:
Behavioral Health Branch 123-418 Opening Date:
09/04/2025 Closing Date:
9/18/2025 5:00 PM Pacific
General Recruitment Information:
This recruitment will establish a list of candidates to be used in filling the vacancy as well as an eligibility list that may be used for future vacancies or temporary help for up to one (1) year.
Job Opportunity:
Only online applications are accepted. It is the responsibility of each applicant to review the full job description and requirements.
Resumes are encouraged, but will not be accepted in lieu of required application materials. Applications which are incomplete as of the final date to apply will be eliminated from consideration. Candidates who meet all the minimum qualifications may be invited to an oral interview. Description Bi-weekly Salary:
Client Services Specialist I: $1,536.94 - $1,842.35
Client Services Specialist II: $1,682.20 - $2,018.91
The County of Del Norte Department of Health and Human Services - Behavioral Health Branch is seeking a qualified candidate for the position of Client Services Specialist I/II. This position is classified as full-time.
Under direct supervision performs a variety of routine to complex work in Department of Health & Human Services (DHHS) programs and related administrative functions. Duties listed below may vary depending on program placement. Provide outreach, and referral services within the community; may perform case management; tracks and monitors client needs through interactive interviews and fact gathering to ensure compliance with the program guidelines and regulations.
Incumbents in this class serve as a liaison between clients and community agencies and resources. This position functions as an integral and supportive member of the assigned departmental team.
Supervision Received and Exercised: Employees within this classification receive general supervision within a framework of policies and procedures. Receives direct supervision from the Appointing Authority or designee as assigned; May provide supervision over program staff as assigned. Detailed Work Activities
Essential job duties may include any of the following tasks, knowledge, skills and other characteristics. The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks. Establish trusting relationships with clients and their families while providing general support and encouragement. Participate in required training programs. Provide consistent communication about the individual client's progress to evaluate client status. Work collaboratively, participate in case conferencing to provide consultation and make recommendations Compose and prepare correspondence in accordance with department policy. Enter and retrieve information into a computer terminal; use the computer system to retrieve a variety of daily, monthly and yearly reports. Provide transportation for appointments, interviews, court hearings, etc. Completes special projects as directed by the supervisor or program manager including data collection and data entry. Facilitate communication and coordinate services between providers and the client. Work collaboratively with other clinical and support staff to meet the needs of clients and families. Document client care management information in the Electronic Health Record and other software within agency timeliness standards. Visit public parks, homeless camps, community locations, and client homes in order to contact individuals to help engage them into services, while developing relationships with shelters and other community programs that provide direct support services to homeless persons. Advocate on behalf of clients; act as a liaison to link clients with community services/agencies, peer support groups, legal system, financial agencies, schools, families, housing, etc. by interviewing and assessing client's needs, making referrals, providing supportive assistance and assisting the client in negotiating and securing placement with services. Monitor service delivery and help identify gaps in service delivery. Write chart notes in accordance with professional standards, state regulations and department protocol, and ensure proper filing either by filing or submitting to the proper area for filing. Provides back up clerical support in ensuring client files are maintained; that department mail, faxes, and client records are distributed and filed according to department policy. In addition, perform other reception activities; answer phones; respond to inquiries; provide information to the public and other agencies. Assist clients in daily living activities which may include personal care services. Assist in the safeguarding of client assets/belongings. Provide ongoing follow-up, basic motivational interviewing, and goal setting with clients and families. Assist clients in utilizing health and social resources, including scheduling appointments, assisting with completion of applications for eligible programs, and transportation to appointments. Performs related duties as required or assigned Minimum Qualifications
Any combination of education, training and experience which would likely provide the required knowledge, skills and abilities may be considered qualifying. A typical way to obtain the required knowledge and abilities would be:
Client Services Specialist I: Pattern 1: High school diploma or GED equivalent and one (1) year of varied community outreach or customer service experience which involves frequent public contact. OR Pattern 2: High school diploma or GED equivalent and six (6) months of experience working in a social service, mental health, substance use disorder or public health setting. If assigned to Public Health: Written and oral fluency in English and Spanish or Hmong is preferred.
Client Services Specialist II: Pattern 1: A minimum of one (1) year of experience as a Client Services Specialist I. OR Pattern 2: Two (2) years of experience working in a social service, mental health, substance use disorder or public health setting.
Desirable Qualifications: Behavioral Health: Associates Degree in Social Sciences or related field or valid registration for addiction counseling with a qualifying certified body.
If assigned to Public Health: Written and oral fluency in English and Spanish or Hmong is preferred.
Special Requirements: Must possess and maintain a valid Driver's license.
All County of Del Norte employees are designated Disaster Service Workers through State law (California Government Code Section 3100-3109). Employment with the County of Del Norte requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Work related training as assigned, and to return to work as ordered in the event of an emergency. Knowledge, Skills and Abilities
Job Requirements: Knowledge of:
Basic understanding of the needs, problems, attitudes, and behaviors of clients served by the agency in the local community. Basic knowledge of community resources including social, educational, legal and employment services. Knowledge of conducting education and presenting training. Community resources and programs that address the needs of clients served. Local barriers to healthcare and social services that may be encountered by clients of different backgrounds. Environmental, social, economic, cultural, and other issues and recent developments impacting the health of individuals and the community. Ability to: Understand and accept differences in human behavior and promote cultural competency in serving vulnerable populations. Read, interpret, and follow departmental policies and procedures. Operate standard office equipment. Establish and maintain effective working relationships with fellow workers, outside agencies and/or the general public. Organize workload, set priorities, meet deadlines and follow up assignments with minimum of direction. Work a flexible schedule, which may include working outside of business hours. Demonstrate sensitivity to and understanding of historically minoritized populations and participate in professional development activities to increase cultural competency and health equity practices. Provide information to the public on services offered. Coordinate referrals to other agencies. Write clear and concise chart notes in accordance with professional standards, state regulations and department protocol. Analyze crisis situations and report promptly. Communicate medical information to healthcare professionals and care coordinators. Advocate for vulnerable populations within the healthcare system and in the community. Assist in the planning and delivery of client care.
Selection Process:
The County of Del Norte does not discriminate on the basis of race, national origin, religion, gender, age, sexual preference, or disability in any of its programs, activities, or hiring practices. All applications will be reviewed and those individuals with backgrounds most closely meeting the needs of the county will be selected for further review. In the event of a large number of qualifying applicants, a written examination may be given to determine which applicants will be invited to attend an oral interview. An eligibility list will be established upon completion of the oral interviews. Expenses (i.e. travel, food, lodging) incurred in connection with the interview shall be the burden of the applicant. In compliance with the Americans with Disabilities Act, if special accommodations are necessary at any stage of the selection process, please contact the Human Resources Office prior to the interview/examination so that appropriate arrangements can be made.
Condition of Employment:
In compliance with the Immigration Reform and Control Act, Del Norte County is required to verify, within three days of employment of any person, that he/she is: 1) a citizen or national of the United States; 2) an alien lawfully admitted for permanent residence or authorized by the Immigration and Naturalization Service to work in the United States.
Disaster Service Workers: All County of Del Norte employees are designated Disaster Service Workers through State law (California Government Code Section 3100-3109). Employment with the County of Del Norte requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Work related training as assigned, and to return to work as ordered in the event of an emergency.
Equal Opportunity Statement:
Del Norte County is an equal opportunity employer hiring employment eligible applicants. Disabled applicants who require special testing arrangements should contact the Human Resources Department prior to the filing deadline. In accordance with the Immigration Reform and Control Act, applicants must provide acceptable proof of identity or authorization to work in the United States. A thorough background investigation will be conducted prior to employment. The investigation may include reference checks, fingerprinting, credit check, driver history and inquiry to local, state and federal files to obtain criminal history information. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the selection process. Selection processes may include, but are not limited to, one or more of the following: application review, competitive screening, written examination, performance examination, and/or oral examination. This bulletin is solely for the purpose of announcing a job opening. It does not constitute a contract, expressed or implied, and any provisions contained herein may be modified or revised without notice. NOTE:
The information listed below is a general summary of benefits for this position. This information is not legally binding, nor does it serve as an employment contract. Refer to labor agreements (s) for specific benefit information.
BENEFITS: The County provides a comprehensive benefit package, generous time off accruals, professional and personal development opportunities, and many positions offer flexible scheduling for work life balance.
ELIGIBILITY:
Regular Permanent Full-Time Employees : Eligible for a comprehensive range of benefits
Regular Permanent Part-Time Employees : Eligible for select benefits on a prorated basis, depending on hours worked
Temporary Employees : Not eligible for company benefits Paid annual leave: Vacation: 1-5 years of continuous service: 15 working days per year; 6-10 years of continuous service: 20 working days per year; 11-15 years of continuous service: 25 working days per year; 16 years or higher of continuous service: 30 working days per year. Note - Newly hired employees shall be entitled to use their accrued vacation leave subject to totally accrued hours available.
Sick Leave: 1 day of sick leave with pay for each month of service from the date of employment. Note - Sick leave may be used upon accrual.
Holidays: 13 working days each year.
Floating Holidays: 3 working days each fiscal year. Note - Floating Holidays may be used upon accrual.
Retirement: The County is a member of the Public Employees' Retirement System (PERS) integrated with Social Security.
Group Insurance: County contributions for employee and dependent medical insurance with no-cost add on dental coverage County paid vision coverage County paid basic life insurance County paid emergency ground and air program services County paid Employee Assistance Program County paid Health and Wellness Program
Personal and Professional Development: Training and certification programs Career advancement opportunities Retirement: The County is a member of the Public Employees' Retirement System (PERS) integrated with Social Security.
Voluntary Deferred Compensation Plan: Employees may elect to have a percentage of their salary deferred for pre-tax investment.
DEL NORTE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER
Del Norte Human Resources 981 H St., Suite 250 Crescent City, CA 95531 (707) 464 - 7213
Any information on this page is subject to change without notice. 01
Do you possess a high school diploma or GED equivalent?
Yes No
02
Do you possess one (1) year of varied community outreach or customer service experience which involves frequent public contact?
Yes No
03
If "yes" to the above question, please provide the title, years, and a brief summary of duties performed. List N/A if not applicable. 04
Do you possess six (6) months of experience working in a social service, mental health, substance use disorder or public health setting?
Yes No
05
If "yes" to the above question, please provide the title, years, and a brief summary of duties performed. List N/A if not applicable. 06
Do you have one (1) year of experience as a Client Services Specialist I?
Yes No
07
If "yes" to the above question, please provide the title, years, and a brief summary of duties performed. List N/A if not applicable. 08
Do you possess two (2) years of experience working in a social service, mental health, substance use disorder or public health setting?
Yes No
09
If "yes" to the above question, please provide the title, years, and a brief summary of duties performed. List N/A if not applicable. Required Question
$1,536.94 - $2,018.91 Biweekly Location :
Crescent City, CA Job Type:
Full Time Job Number:
25-00336 Department:
Health & Human Services Division:
Behavioral Health Branch 123-418 Opening Date:
09/04/2025 Closing Date:
9/18/2025 5:00 PM Pacific
General Recruitment Information:
This recruitment will establish a list of candidates to be used in filling the vacancy as well as an eligibility list that may be used for future vacancies or temporary help for up to one (1) year.
Job Opportunity:
Only online applications are accepted. It is the responsibility of each applicant to review the full job description and requirements.
Resumes are encouraged, but will not be accepted in lieu of required application materials. Applications which are incomplete as of the final date to apply will be eliminated from consideration. Candidates who meet all the minimum qualifications may be invited to an oral interview. Description Bi-weekly Salary:
Client Services Specialist I: $1,536.94 - $1,842.35
Client Services Specialist II: $1,682.20 - $2,018.91
The County of Del Norte Department of Health and Human Services - Behavioral Health Branch is seeking a qualified candidate for the position of Client Services Specialist I/II. This position is classified as full-time.
Under direct supervision performs a variety of routine to complex work in Department of Health & Human Services (DHHS) programs and related administrative functions. Duties listed below may vary depending on program placement. Provide outreach, and referral services within the community; may perform case management; tracks and monitors client needs through interactive interviews and fact gathering to ensure compliance with the program guidelines and regulations.
Incumbents in this class serve as a liaison between clients and community agencies and resources. This position functions as an integral and supportive member of the assigned departmental team.
Supervision Received and Exercised: Employees within this classification receive general supervision within a framework of policies and procedures. Receives direct supervision from the Appointing Authority or designee as assigned; May provide supervision over program staff as assigned. Detailed Work Activities
Essential job duties may include any of the following tasks, knowledge, skills and other characteristics. The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks. Establish trusting relationships with clients and their families while providing general support and encouragement. Participate in required training programs. Provide consistent communication about the individual client's progress to evaluate client status. Work collaboratively, participate in case conferencing to provide consultation and make recommendations Compose and prepare correspondence in accordance with department policy. Enter and retrieve information into a computer terminal; use the computer system to retrieve a variety of daily, monthly and yearly reports. Provide transportation for appointments, interviews, court hearings, etc. Completes special projects as directed by the supervisor or program manager including data collection and data entry. Facilitate communication and coordinate services between providers and the client. Work collaboratively with other clinical and support staff to meet the needs of clients and families. Document client care management information in the Electronic Health Record and other software within agency timeliness standards. Visit public parks, homeless camps, community locations, and client homes in order to contact individuals to help engage them into services, while developing relationships with shelters and other community programs that provide direct support services to homeless persons. Advocate on behalf of clients; act as a liaison to link clients with community services/agencies, peer support groups, legal system, financial agencies, schools, families, housing, etc. by interviewing and assessing client's needs, making referrals, providing supportive assistance and assisting the client in negotiating and securing placement with services. Monitor service delivery and help identify gaps in service delivery. Write chart notes in accordance with professional standards, state regulations and department protocol, and ensure proper filing either by filing or submitting to the proper area for filing. Provides back up clerical support in ensuring client files are maintained; that department mail, faxes, and client records are distributed and filed according to department policy. In addition, perform other reception activities; answer phones; respond to inquiries; provide information to the public and other agencies. Assist clients in daily living activities which may include personal care services. Assist in the safeguarding of client assets/belongings. Provide ongoing follow-up, basic motivational interviewing, and goal setting with clients and families. Assist clients in utilizing health and social resources, including scheduling appointments, assisting with completion of applications for eligible programs, and transportation to appointments. Performs related duties as required or assigned Minimum Qualifications
Any combination of education, training and experience which would likely provide the required knowledge, skills and abilities may be considered qualifying. A typical way to obtain the required knowledge and abilities would be:
Client Services Specialist I: Pattern 1: High school diploma or GED equivalent and one (1) year of varied community outreach or customer service experience which involves frequent public contact. OR Pattern 2: High school diploma or GED equivalent and six (6) months of experience working in a social service, mental health, substance use disorder or public health setting. If assigned to Public Health: Written and oral fluency in English and Spanish or Hmong is preferred.
Client Services Specialist II: Pattern 1: A minimum of one (1) year of experience as a Client Services Specialist I. OR Pattern 2: Two (2) years of experience working in a social service, mental health, substance use disorder or public health setting.
Desirable Qualifications: Behavioral Health: Associates Degree in Social Sciences or related field or valid registration for addiction counseling with a qualifying certified body.
If assigned to Public Health: Written and oral fluency in English and Spanish or Hmong is preferred.
Special Requirements: Must possess and maintain a valid Driver's license.
All County of Del Norte employees are designated Disaster Service Workers through State law (California Government Code Section 3100-3109). Employment with the County of Del Norte requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Work related training as assigned, and to return to work as ordered in the event of an emergency. Knowledge, Skills and Abilities
Job Requirements: Knowledge of:
Basic understanding of the needs, problems, attitudes, and behaviors of clients served by the agency in the local community. Basic knowledge of community resources including social, educational, legal and employment services. Knowledge of conducting education and presenting training. Community resources and programs that address the needs of clients served. Local barriers to healthcare and social services that may be encountered by clients of different backgrounds. Environmental, social, economic, cultural, and other issues and recent developments impacting the health of individuals and the community. Ability to: Understand and accept differences in human behavior and promote cultural competency in serving vulnerable populations. Read, interpret, and follow departmental policies and procedures. Operate standard office equipment. Establish and maintain effective working relationships with fellow workers, outside agencies and/or the general public. Organize workload, set priorities, meet deadlines and follow up assignments with minimum of direction. Work a flexible schedule, which may include working outside of business hours. Demonstrate sensitivity to and understanding of historically minoritized populations and participate in professional development activities to increase cultural competency and health equity practices. Provide information to the public on services offered. Coordinate referrals to other agencies. Write clear and concise chart notes in accordance with professional standards, state regulations and department protocol. Analyze crisis situations and report promptly. Communicate medical information to healthcare professionals and care coordinators. Advocate for vulnerable populations within the healthcare system and in the community. Assist in the planning and delivery of client care.
Selection Process:
The County of Del Norte does not discriminate on the basis of race, national origin, religion, gender, age, sexual preference, or disability in any of its programs, activities, or hiring practices. All applications will be reviewed and those individuals with backgrounds most closely meeting the needs of the county will be selected for further review. In the event of a large number of qualifying applicants, a written examination may be given to determine which applicants will be invited to attend an oral interview. An eligibility list will be established upon completion of the oral interviews. Expenses (i.e. travel, food, lodging) incurred in connection with the interview shall be the burden of the applicant. In compliance with the Americans with Disabilities Act, if special accommodations are necessary at any stage of the selection process, please contact the Human Resources Office prior to the interview/examination so that appropriate arrangements can be made.
Condition of Employment:
In compliance with the Immigration Reform and Control Act, Del Norte County is required to verify, within three days of employment of any person, that he/she is: 1) a citizen or national of the United States; 2) an alien lawfully admitted for permanent residence or authorized by the Immigration and Naturalization Service to work in the United States.
Disaster Service Workers: All County of Del Norte employees are designated Disaster Service Workers through State law (California Government Code Section 3100-3109). Employment with the County of Del Norte requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Work related training as assigned, and to return to work as ordered in the event of an emergency.
Equal Opportunity Statement:
Del Norte County is an equal opportunity employer hiring employment eligible applicants. Disabled applicants who require special testing arrangements should contact the Human Resources Department prior to the filing deadline. In accordance with the Immigration Reform and Control Act, applicants must provide acceptable proof of identity or authorization to work in the United States. A thorough background investigation will be conducted prior to employment. The investigation may include reference checks, fingerprinting, credit check, driver history and inquiry to local, state and federal files to obtain criminal history information. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the selection process. Selection processes may include, but are not limited to, one or more of the following: application review, competitive screening, written examination, performance examination, and/or oral examination. This bulletin is solely for the purpose of announcing a job opening. It does not constitute a contract, expressed or implied, and any provisions contained herein may be modified or revised without notice. NOTE:
The information listed below is a general summary of benefits for this position. This information is not legally binding, nor does it serve as an employment contract. Refer to labor agreements (s) for specific benefit information.
BENEFITS: The County provides a comprehensive benefit package, generous time off accruals, professional and personal development opportunities, and many positions offer flexible scheduling for work life balance.
ELIGIBILITY:
Regular Permanent Full-Time Employees : Eligible for a comprehensive range of benefits
Regular Permanent Part-Time Employees : Eligible for select benefits on a prorated basis, depending on hours worked
Temporary Employees : Not eligible for company benefits Paid annual leave: Vacation: 1-5 years of continuous service: 15 working days per year; 6-10 years of continuous service: 20 working days per year; 11-15 years of continuous service: 25 working days per year; 16 years or higher of continuous service: 30 working days per year. Note - Newly hired employees shall be entitled to use their accrued vacation leave subject to totally accrued hours available.
Sick Leave: 1 day of sick leave with pay for each month of service from the date of employment. Note - Sick leave may be used upon accrual.
Holidays: 13 working days each year.
Floating Holidays: 3 working days each fiscal year. Note - Floating Holidays may be used upon accrual.
Retirement: The County is a member of the Public Employees' Retirement System (PERS) integrated with Social Security.
Group Insurance: County contributions for employee and dependent medical insurance with no-cost add on dental coverage County paid vision coverage County paid basic life insurance County paid emergency ground and air program services County paid Employee Assistance Program County paid Health and Wellness Program
Personal and Professional Development: Training and certification programs Career advancement opportunities Retirement: The County is a member of the Public Employees' Retirement System (PERS) integrated with Social Security.
Voluntary Deferred Compensation Plan: Employees may elect to have a percentage of their salary deferred for pre-tax investment.
DEL NORTE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER
Del Norte Human Resources 981 H St., Suite 250 Crescent City, CA 95531 (707) 464 - 7213
Any information on this page is subject to change without notice. 01
Do you possess a high school diploma or GED equivalent?
Yes No
02
Do you possess one (1) year of varied community outreach or customer service experience which involves frequent public contact?
Yes No
03
If "yes" to the above question, please provide the title, years, and a brief summary of duties performed. List N/A if not applicable. 04
Do you possess six (6) months of experience working in a social service, mental health, substance use disorder or public health setting?
Yes No
05
If "yes" to the above question, please provide the title, years, and a brief summary of duties performed. List N/A if not applicable. 06
Do you have one (1) year of experience as a Client Services Specialist I?
Yes No
07
If "yes" to the above question, please provide the title, years, and a brief summary of duties performed. List N/A if not applicable. 08
Do you possess two (2) years of experience working in a social service, mental health, substance use disorder or public health setting?
Yes No
09
If "yes" to the above question, please provide the title, years, and a brief summary of duties performed. List N/A if not applicable. Required Question