Somewhere
LOOKING FOR STELLAR TOP CANDIDATES
Position : Customer Service Representative Working Hours : 9:00 AM - 6:00 PM EST Salary : USD 2500 - 3500/month (Final offer depends on client approval and candidate experience)
About the Role: You'll support families and childcare providers via phone, email, and chat for a government-contracted program. Success looks like empathetic, accurate, and timely resolutions.
Role Responsibilities:
Handle inbound phone, email, and chat inquiries from families Make outbound phone calls to childcare providers Triage, resolve, and escalate tickets according to SLAs and playbooks Document interactions and outcomes clearly in the CRM Educate callers on steps to secure childcare and make recommendations Partner with team leads to flag trends, edge cases, and process gaps Maintain data privacy, security, and compliance standards Requirements:
U.S.-based citizen with SSN (required for government contract eligibility). Experience with HubSpot (CRM/Service), RingCentral (telephony), Google Workspace, and Slack. Strong verbal/written communication; calm, empathetic problem-solver Comfortable with high-volume queues and structured workflows Detail-oriented documentation and follow-through. Nice-to-Have / Preferred
Background in childcare/early education (e.g. former daycare center director). Prior work on public-sector or regulated programs. Spanish language fluency a plus. KPIs / Success Metrics
First-contact resolution, CSAT, AHT within targets Ticket quality audits & documentation accuracy SLA adherence and escalation accuracy
Note: We prioritize the processing of one active application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.
Position : Customer Service Representative Working Hours : 9:00 AM - 6:00 PM EST Salary : USD 2500 - 3500/month (Final offer depends on client approval and candidate experience)
About the Role: You'll support families and childcare providers via phone, email, and chat for a government-contracted program. Success looks like empathetic, accurate, and timely resolutions.
Role Responsibilities:
Handle inbound phone, email, and chat inquiries from families Make outbound phone calls to childcare providers Triage, resolve, and escalate tickets according to SLAs and playbooks Document interactions and outcomes clearly in the CRM Educate callers on steps to secure childcare and make recommendations Partner with team leads to flag trends, edge cases, and process gaps Maintain data privacy, security, and compliance standards Requirements:
U.S.-based citizen with SSN (required for government contract eligibility). Experience with HubSpot (CRM/Service), RingCentral (telephony), Google Workspace, and Slack. Strong verbal/written communication; calm, empathetic problem-solver Comfortable with high-volume queues and structured workflows Detail-oriented documentation and follow-through. Nice-to-Have / Preferred
Background in childcare/early education (e.g. former daycare center director). Prior work on public-sector or regulated programs. Spanish language fluency a plus. KPIs / Success Metrics
First-contact resolution, CSAT, AHT within targets Ticket quality audits & documentation accuracy SLA adherence and escalation accuracy
Note: We prioritize the processing of one active application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.