Marketing Consultancy Lab
Customer Service Agent
Marketing Consultancy Lab, New Orleans, Louisiana, United States, 70123
Job Title: Customer Service Agent
Location:
New Orleans, LA Department:
Event
Job Overview:
We are seeking a motivated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and providing a high level of service that reflects our company's values. Your ability to communicate effectively, empathize with customers, and provide tailored solutions will be critical to ensuring customer satisfaction and loyalty.
Key Responsibilities: Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Assist customers with product-related queries and provide accurate information about services and promotions. Resolve customer complaints by investigating problems and finding effective solutions promptly. Document customer interactions and maintain accurate records using the CRM system. Identify and escalate priority issues to the appropriate team members or management as necessary. Provide feedback on processes and suggest improvements to enhance customer experience. Required Qualifications:
High school diploma or equivalent; further education is a plus. Proven experience in a customer service role is preferred. Excellent verbal and written communication skills. Strong problem-solving abilities and a customer-focused attitude. Ability to handle difficult situations with empathy and professionalism. Familiarity with CRM systems and customer service software.
New Orleans, LA Department:
Event
Job Overview:
We are seeking a motivated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and providing a high level of service that reflects our company's values. Your ability to communicate effectively, empathize with customers, and provide tailored solutions will be critical to ensuring customer satisfaction and loyalty.
Key Responsibilities: Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Assist customers with product-related queries and provide accurate information about services and promotions. Resolve customer complaints by investigating problems and finding effective solutions promptly. Document customer interactions and maintain accurate records using the CRM system. Identify and escalate priority issues to the appropriate team members or management as necessary. Provide feedback on processes and suggest improvements to enhance customer experience. Required Qualifications:
High school diploma or equivalent; further education is a plus. Proven experience in a customer service role is preferred. Excellent verbal and written communication skills. Strong problem-solving abilities and a customer-focused attitude. Ability to handle difficult situations with empathy and professionalism. Familiarity with CRM systems and customer service software.