Guitar Center
Important:
This role will be onsite out of our Westlake Village, CA corporate offices on a hybrid basis (2 days per week). About the Role: Guitar Center is looking for a talented and experienced Senior Product Manager to lead the vision and execution of AI technology products that will redefine how musicians learn, buy, and sell gear. This is a unique opportunity to shape the future of music retail by driving digital experiences that blend AI, automation, immersive tools, and customer-centric design. Responsibilities: Product Vision & Strategy Define and own the product vision and strategic roadmap for innovative technology initiatives. Focus on transforming the customer journey across Guitar Centers eCommerce platforms and in-store experiences. Ensure roadmap alignment with company objectives, customer needs, and financial goals. Product Discovery & Execution Lead the discovery, planning, and execution of new products, such as: AI-powered Assistants Trade-in solutions Personalized learning tools Studio configuration experiences Balance customer requirements, technical feasibility, and operational needs throughout the product lifecycle. Cross-Functional Collaboration Partner with engineering, UX, data, marketing, and store operations teams. Drive products from concept to launch with cross-functional alignment. AI & Personalization Leverage AI and machine learning to create smarter, more personalized experiences. Guide system instructions, prompt design, and conversational frameworks Product Requirements & Metrics Create detailed product requirements, user stories, KPIs, and success metrics. Rigorously test and iterate to maximize outcomes. Customer Experience & Impact Champion a customer-obsessed mindset across all digital and in-store touchpoints. Define and track metrics that measure customer satisfaction and business performance. Business Case & ROI Build ROI models and business cases for new technology investments. Ensure alignment with strategic priorities and long-term value creation. Innovation & Emerging Trends Serve as an internal advocate for innovation and forward-thinking product strategies. Identify emerging trends in: Music technology Generative AI Retail transformation Customer engagement New Product Opportunities Identify and explore greenfield product opportunities and business models. Develop stand-alone solutions that: Drive incremental revenue Reach new customer segments Operate independently of existing platforms Executive Communication Regularly present product strategy, results, and roadmap updates to senior leadership, including the CEO. Drive alignment and secure executive buy-in. To join our band, youll bring experience in: Strong background or passion for music, whether as a musician, hobbyist, producer, or gear enthusiast. 5+ years in technology product management, with a proven track record of launching impactful consumer or retail products. Deep understanding of customer experience design (CX), UX best practices, and digital product development methodologies. Demonstrated success managing multiple initiatives across engineering, business, and design teams. Experience integrating AI technologies to enhance product capabilities. Experience fine-tuning LLMs or working with supervised datasets to improve model performance. Familiarity with prompt engineering, conversational design, or system instruction frameworks is preferred. Skilled in evaluating and managing third-party technology partners for product delivery and innovation. Excellent communication skills, with the ability to craft and deliver executive-level presentations that clearly convey product vision, business value, and ROI. Compensation: Pay range:
$170,000$200,000/year , dependent on experience and background This role is eligible for the Guitar Center Company bonus program Actual pay may vary based on education, experience, and other factors Pay ranges are listed in compliance with state-specific laws and may differ by location We offer a benefits package designed to support you on and off the stage, including: Unique Gig Leave: take time off to tour or perform, and return to your role after Medical, dental, and vision coverage 401(k) with company match Mental health support Paid sick, holiday, and vacation time Employee discount program Tuition reimbursement At Guitar Center, youll join the worlds largest multichannel musical instrument retailer. From our stores and contact centers to our distribution and support centers, we share one mission: to help people find their sound and fill the world with more music. Ready to apply?
Send your resume, cover letter, and salary expectations today. Equal Opportunity Employer:
Guitar Center is proud to provide equal employment opportunities to all employees and applicants, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status. Employment decisions are based on job-related requirements only. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by sending an email to?recruiting@guitarcenter.com.
This role will be onsite out of our Westlake Village, CA corporate offices on a hybrid basis (2 days per week). About the Role: Guitar Center is looking for a talented and experienced Senior Product Manager to lead the vision and execution of AI technology products that will redefine how musicians learn, buy, and sell gear. This is a unique opportunity to shape the future of music retail by driving digital experiences that blend AI, automation, immersive tools, and customer-centric design. Responsibilities: Product Vision & Strategy Define and own the product vision and strategic roadmap for innovative technology initiatives. Focus on transforming the customer journey across Guitar Centers eCommerce platforms and in-store experiences. Ensure roadmap alignment with company objectives, customer needs, and financial goals. Product Discovery & Execution Lead the discovery, planning, and execution of new products, such as: AI-powered Assistants Trade-in solutions Personalized learning tools Studio configuration experiences Balance customer requirements, technical feasibility, and operational needs throughout the product lifecycle. Cross-Functional Collaboration Partner with engineering, UX, data, marketing, and store operations teams. Drive products from concept to launch with cross-functional alignment. AI & Personalization Leverage AI and machine learning to create smarter, more personalized experiences. Guide system instructions, prompt design, and conversational frameworks Product Requirements & Metrics Create detailed product requirements, user stories, KPIs, and success metrics. Rigorously test and iterate to maximize outcomes. Customer Experience & Impact Champion a customer-obsessed mindset across all digital and in-store touchpoints. Define and track metrics that measure customer satisfaction and business performance. Business Case & ROI Build ROI models and business cases for new technology investments. Ensure alignment with strategic priorities and long-term value creation. Innovation & Emerging Trends Serve as an internal advocate for innovation and forward-thinking product strategies. Identify emerging trends in: Music technology Generative AI Retail transformation Customer engagement New Product Opportunities Identify and explore greenfield product opportunities and business models. Develop stand-alone solutions that: Drive incremental revenue Reach new customer segments Operate independently of existing platforms Executive Communication Regularly present product strategy, results, and roadmap updates to senior leadership, including the CEO. Drive alignment and secure executive buy-in. To join our band, youll bring experience in: Strong background or passion for music, whether as a musician, hobbyist, producer, or gear enthusiast. 5+ years in technology product management, with a proven track record of launching impactful consumer or retail products. Deep understanding of customer experience design (CX), UX best practices, and digital product development methodologies. Demonstrated success managing multiple initiatives across engineering, business, and design teams. Experience integrating AI technologies to enhance product capabilities. Experience fine-tuning LLMs or working with supervised datasets to improve model performance. Familiarity with prompt engineering, conversational design, or system instruction frameworks is preferred. Skilled in evaluating and managing third-party technology partners for product delivery and innovation. Excellent communication skills, with the ability to craft and deliver executive-level presentations that clearly convey product vision, business value, and ROI. Compensation: Pay range:
$170,000$200,000/year , dependent on experience and background This role is eligible for the Guitar Center Company bonus program Actual pay may vary based on education, experience, and other factors Pay ranges are listed in compliance with state-specific laws and may differ by location We offer a benefits package designed to support you on and off the stage, including: Unique Gig Leave: take time off to tour or perform, and return to your role after Medical, dental, and vision coverage 401(k) with company match Mental health support Paid sick, holiday, and vacation time Employee discount program Tuition reimbursement At Guitar Center, youll join the worlds largest multichannel musical instrument retailer. From our stores and contact centers to our distribution and support centers, we share one mission: to help people find their sound and fill the world with more music. Ready to apply?
Send your resume, cover letter, and salary expectations today. Equal Opportunity Employer:
Guitar Center is proud to provide equal employment opportunities to all employees and applicants, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status. Employment decisions are based on job-related requirements only. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by sending an email to?recruiting@guitarcenter.com.