Iona University
Assistant Director of Graduate Admissions Operations (74567)
Iona University, New Rochelle, New York, United States
Overview
The Assistant Director of Graduate Admissions Operations supports recruitment, admissions, and enrollment operations for Iona University’s graduate programs across the School of Arts & Science, LaPenta School of Business, New York-Presbyterian Iona School of Health Sciences, and the Hynes Institute for Entrepreneurship & Innovation. This role blends strategic recruitment support and relationship-building with technical expertise in admissions systems to ensure a seamless and data-informed admissions process. The ideal candidate is a dynamic, service-oriented professional with strong interpersonal and technical skills, capable of providing excellent customer service while managing complex systems and workflows. Occasional evening and weekend work and flexible hours are required. Duties and Responsibilities Operations & Systems Management: Serve as the primary administrator for Slate CRM and integrated systems (PeopleSoft, CSDCAS, OTCAS), ensuring optimal configuration, functionality, and user experience. Oversee end-to-end processing of graduate inquiries and applications, maintaining data accuracy and integrity across platforms. Monitor and manage application materials (transcripts, test scores, recommendation letters) to ensure timely and complete file processing. Develop, maintain, and optimize reports and dashboards to track key enrollment metrics (inquiries, applications, acceptances, deposits, yield) using Slate, PeopleSoft, and Excel. Ensure a secure, user-friendly application experience by managing portal interfaces, troubleshooting issues, and collaborating with IT, marketing vendors, and campus partners (Registrar, Student Financial Services). Implement process automation and system enhancements to improve operational efficiency and data accuracy. Maintain and update Slate portals and Iona.edu content to reflect current program offerings, deadlines, and messaging. Coordinate and execute multi-channel communication campaigns (email, SMS, print) to support recruitment and yield efforts. Data Analysis & Reporting: Leverage Slate CRM, PeopleSoft, and Excel to create and maintain queries, reports, and statistical analyses that inform enrollment strategies and operational planning. Support ad hoc data requests and maintain comprehensive statistical records to guide decision-making and continuous improvement. Collaboration & Continuous Improvement: Provide training and ongoing support to the Graduate Admissions team on system functionality, updates, and best practices. Conduct competitive analysis by monitoring peer and aspirant institutions to inform recruitment strategies, messaging, and positioning. Participate in special projects and strategic initiatives as assigned by the Senior Vice President for Graduate Admissions, contributing insights and operational expertise. Support the Graduate Admissions team in planning, promotion, and execution of recruitment events by coordinating logistics, preparing materials, managing attendee communications, and ensuring a welcoming and informative experience for prospective students. Qualifications: Bachelor’s degree in Computer Science, Information Technology, Information Systems, or related field; 2-5 years of directly related demonstrable experience; Slate Certification preferred. Knowledge, Skills, and Abilities: Strong technical aptitude for configuring and customizing CRM systems and integrations; demonstrated analytical skills with data analysis and accurate reporting; excellent interpersonal and communication skills; strong problem-solving abilities with attention to detail and data accuracy; experience in process automation and workflow development; ability to manage multiple projects. About Iona University / EEO: Iona University is a private, Catholic, coeducational institution with campuses in New Rochelle and Bronxville. It offers undergraduate and graduate programs and is committed to diversity and equal opportunity. Iona is an equal opportunity employer and encourages applications from qualified candidates who reflect the wider world in which we live.
#J-18808-Ljbffr
The Assistant Director of Graduate Admissions Operations supports recruitment, admissions, and enrollment operations for Iona University’s graduate programs across the School of Arts & Science, LaPenta School of Business, New York-Presbyterian Iona School of Health Sciences, and the Hynes Institute for Entrepreneurship & Innovation. This role blends strategic recruitment support and relationship-building with technical expertise in admissions systems to ensure a seamless and data-informed admissions process. The ideal candidate is a dynamic, service-oriented professional with strong interpersonal and technical skills, capable of providing excellent customer service while managing complex systems and workflows. Occasional evening and weekend work and flexible hours are required. Duties and Responsibilities Operations & Systems Management: Serve as the primary administrator for Slate CRM and integrated systems (PeopleSoft, CSDCAS, OTCAS), ensuring optimal configuration, functionality, and user experience. Oversee end-to-end processing of graduate inquiries and applications, maintaining data accuracy and integrity across platforms. Monitor and manage application materials (transcripts, test scores, recommendation letters) to ensure timely and complete file processing. Develop, maintain, and optimize reports and dashboards to track key enrollment metrics (inquiries, applications, acceptances, deposits, yield) using Slate, PeopleSoft, and Excel. Ensure a secure, user-friendly application experience by managing portal interfaces, troubleshooting issues, and collaborating with IT, marketing vendors, and campus partners (Registrar, Student Financial Services). Implement process automation and system enhancements to improve operational efficiency and data accuracy. Maintain and update Slate portals and Iona.edu content to reflect current program offerings, deadlines, and messaging. Coordinate and execute multi-channel communication campaigns (email, SMS, print) to support recruitment and yield efforts. Data Analysis & Reporting: Leverage Slate CRM, PeopleSoft, and Excel to create and maintain queries, reports, and statistical analyses that inform enrollment strategies and operational planning. Support ad hoc data requests and maintain comprehensive statistical records to guide decision-making and continuous improvement. Collaboration & Continuous Improvement: Provide training and ongoing support to the Graduate Admissions team on system functionality, updates, and best practices. Conduct competitive analysis by monitoring peer and aspirant institutions to inform recruitment strategies, messaging, and positioning. Participate in special projects and strategic initiatives as assigned by the Senior Vice President for Graduate Admissions, contributing insights and operational expertise. Support the Graduate Admissions team in planning, promotion, and execution of recruitment events by coordinating logistics, preparing materials, managing attendee communications, and ensuring a welcoming and informative experience for prospective students. Qualifications: Bachelor’s degree in Computer Science, Information Technology, Information Systems, or related field; 2-5 years of directly related demonstrable experience; Slate Certification preferred. Knowledge, Skills, and Abilities: Strong technical aptitude for configuring and customizing CRM systems and integrations; demonstrated analytical skills with data analysis and accurate reporting; excellent interpersonal and communication skills; strong problem-solving abilities with attention to detail and data accuracy; experience in process automation and workflow development; ability to manage multiple projects. About Iona University / EEO: Iona University is a private, Catholic, coeducational institution with campuses in New Rochelle and Bronxville. It offers undergraduate and graduate programs and is committed to diversity and equal opportunity. Iona is an equal opportunity employer and encourages applications from qualified candidates who reflect the wider world in which we live.
#J-18808-Ljbffr