IONA UNIVERSITY
Assistant Director of Graduate Admissions Operations
IONA UNIVERSITY, New Rochelle, New York, us, 10802
Job Details
Job Location New Rochelle - New Rochelle, NY
Position Type Full Time
Education Level 4 Year Degree
Salary Range $64350.00 - $66706.00 Salary/year
Description
Job Summary:
The Assistant Director of Operations for Graduate Admissions plays a pivotal role in supporting the recruitment, admissions, and enrollment operations for Iona University's graduate programs across the School of Arts & Science, LaPenta School of Business, New York-Presbyterian Iona School of Health Sciences, and the Hynes Institute for Entrepreneurship & Innovation. This position blends strategic recruitment support and relationship-building with technical expertise in admissions systems to ensure a seamless and data-informed admissions process.
The ideal candidate will be a dynamic, service-oriented professional with strong interpersonal and technical skills, capable of providing excellent customer service while also managing complex systems and workflows. This role requires occasional evening and weekend work and flexible hours.
Duties and Responsibilities:
Key Responsibilities
Operations & Systems Management Serve as the primary administrator for Slate CRM and integrated systems such as PeopleSoft, CSDCAS, and OTCAS, ensuring optimal configuration, functionality, and user experience. Oversee the end-to-end processing of graduate inquiries and applications, maintaining data accuracy and integrity across all platforms. Monitor and manage application materials, including transcripts, test scores, and recommendation letters, ensuring timely and complete file processing. Develop, maintain, and optimize reports and dashboards to track key enrollment metrics (e.g., inquiries, applications, acceptances, deposits, and yield) using Slate, PeopleSoft, and Excel. Ensure a secure, user-friendly application experience by managing portal interfaces, troubleshooting technical issues, and collaborating with IT, marketing vendors, and campus partners such as the Registrar and Student Financial Services. Implement process automation and system enhancements to improve operational efficiency and data accuracy. Maintain and update Slate portals and Iona.edu content to reflect current program offerings, deadlines, and messaging. Coordinate and execute multi-channel communication campaigns (email, SMS, print) to support recruitment and yield efforts. Data Analysis & Reporting
Leverage Slate CRM, PeopleSoft, and Excel to create and maintain queries, reports, and statistical analyses that inform enrollment strategies and operational planning. Support ad hoc data requests and maintain comprehensive statistical records to guide decision-making and continuous improvement. Collaboration & Continuous Improvement
Provide training and ongoing support to the Graduate Admissions team on system functionality, updates, and best practices. Conduct competitive analysis by monitoring peer and aspirant institutions to inform recruitment strategies, messaging, and positioning. Participate in special projects and strategic initiatives as assigned by the Senior Vice President for Graduate Admissions, contributing insights and operational expertise. Support the Graduate Admissions team in the planning, promotion, and execution of recruitment events by coordinating logistics, preparing materials, managing attendee communications, and ensuring a welcoming and informative experience for prospective students. Qualifications
Qualifications
Bachelor's degree in Computer Science, Information Technology, Information Systems, or related field. 2-5 years of directly related demonstrable experience Slate Certification preferred Knowledge, Skills, and Abilities
Strong technical aptitude with ability to configure and customize CRM systems and integrations Demonstrated analytical skills with proficiency in data analysis and accurate reporting Excellent interpersonal and communication skills with ability to work effectively independently and with various stakeholders Strong problem-solving abilities with attention to detail and data accuracy Experience in process automation and workflow development Ability to manage multiple projects
About Iona University/EEO language
Founded in 1940, Iona University is a master's-granting private, Catholic, coeducational institution of learning in the tradition of the Edmund Rice Christian Brothers. Iona's 45-acre New Rochelle campus and 28-acre Bronxville campus are just 20 miles north of Midtown Manhattan. With a total enrollment of nearly 4,000 students and an alumni base of more than 50,000 around the world, Iona is a diverse community of learners and scholars dedicated to academic excellence and the values of justice, peace and service. Iona is highly accredited, offering undergraduate degrees in liberal arts, science and business administration, as well as Master of Arts, Master of Science and Master of Business Administration degrees and numerous advanced certificate programs. Iona students enjoy small class sizes, engaged professors and a wide array of academic programs across theSchool of Arts & Science;LaPenta School of Business;NewYork-Presbyterian Iona School of Health Sciences; andHynes Institute for Entrepreneurship & Innovation. Iona also continues to be recognized in prestigious national rankings. Most recently for 2025, Iona has been named one of the nation's best colleges by The Princeton Review, The Wall Street Journal, Forbes and others. Additionally, U.S. News & World Report recognized Iona as one of top colleges for social mobility in the country, while Georgetown University's Center on Education and the Workforce (CEW) ranked an Iona degree in the top 5 percent nationally for long-term return on investment.Iona's LaPenta School of Business, meanwhile, is also accredited by AACSB International, a recognition awarded to just 6 percent of business schools worldwide.
Iona offers a comprehensive benefits package to all full-time employees that includes medical, dental, and vision insurance; flexible spending accounts; retirement plans; life insurance; short and long-term disability; employee assistance program (EAP); tuition remission; and generous time off. For more information on our benefits and working at Iona visit the Human Resources section of our website.
Iona University values and celebrates diversity and is committed to providing a welcoming and inclusive environment for all of our employees and does not tolerate discrimination based on any legally protected characteristic under applicable federal, state, or local laws. As an equal opportunity employer, Iona University encourages applications from qualified candidates who reflect the wider world in which we live.
Job Location New Rochelle - New Rochelle, NY
Position Type Full Time
Education Level 4 Year Degree
Salary Range $64350.00 - $66706.00 Salary/year
Description
Job Summary:
The Assistant Director of Operations for Graduate Admissions plays a pivotal role in supporting the recruitment, admissions, and enrollment operations for Iona University's graduate programs across the School of Arts & Science, LaPenta School of Business, New York-Presbyterian Iona School of Health Sciences, and the Hynes Institute for Entrepreneurship & Innovation. This position blends strategic recruitment support and relationship-building with technical expertise in admissions systems to ensure a seamless and data-informed admissions process.
The ideal candidate will be a dynamic, service-oriented professional with strong interpersonal and technical skills, capable of providing excellent customer service while also managing complex systems and workflows. This role requires occasional evening and weekend work and flexible hours.
Duties and Responsibilities:
Key Responsibilities
Operations & Systems Management Serve as the primary administrator for Slate CRM and integrated systems such as PeopleSoft, CSDCAS, and OTCAS, ensuring optimal configuration, functionality, and user experience. Oversee the end-to-end processing of graduate inquiries and applications, maintaining data accuracy and integrity across all platforms. Monitor and manage application materials, including transcripts, test scores, and recommendation letters, ensuring timely and complete file processing. Develop, maintain, and optimize reports and dashboards to track key enrollment metrics (e.g., inquiries, applications, acceptances, deposits, and yield) using Slate, PeopleSoft, and Excel. Ensure a secure, user-friendly application experience by managing portal interfaces, troubleshooting technical issues, and collaborating with IT, marketing vendors, and campus partners such as the Registrar and Student Financial Services. Implement process automation and system enhancements to improve operational efficiency and data accuracy. Maintain and update Slate portals and Iona.edu content to reflect current program offerings, deadlines, and messaging. Coordinate and execute multi-channel communication campaigns (email, SMS, print) to support recruitment and yield efforts. Data Analysis & Reporting
Leverage Slate CRM, PeopleSoft, and Excel to create and maintain queries, reports, and statistical analyses that inform enrollment strategies and operational planning. Support ad hoc data requests and maintain comprehensive statistical records to guide decision-making and continuous improvement. Collaboration & Continuous Improvement
Provide training and ongoing support to the Graduate Admissions team on system functionality, updates, and best practices. Conduct competitive analysis by monitoring peer and aspirant institutions to inform recruitment strategies, messaging, and positioning. Participate in special projects and strategic initiatives as assigned by the Senior Vice President for Graduate Admissions, contributing insights and operational expertise. Support the Graduate Admissions team in the planning, promotion, and execution of recruitment events by coordinating logistics, preparing materials, managing attendee communications, and ensuring a welcoming and informative experience for prospective students. Qualifications
Qualifications
Bachelor's degree in Computer Science, Information Technology, Information Systems, or related field. 2-5 years of directly related demonstrable experience Slate Certification preferred Knowledge, Skills, and Abilities
Strong technical aptitude with ability to configure and customize CRM systems and integrations Demonstrated analytical skills with proficiency in data analysis and accurate reporting Excellent interpersonal and communication skills with ability to work effectively independently and with various stakeholders Strong problem-solving abilities with attention to detail and data accuracy Experience in process automation and workflow development Ability to manage multiple projects
About Iona University/EEO language
Founded in 1940, Iona University is a master's-granting private, Catholic, coeducational institution of learning in the tradition of the Edmund Rice Christian Brothers. Iona's 45-acre New Rochelle campus and 28-acre Bronxville campus are just 20 miles north of Midtown Manhattan. With a total enrollment of nearly 4,000 students and an alumni base of more than 50,000 around the world, Iona is a diverse community of learners and scholars dedicated to academic excellence and the values of justice, peace and service. Iona is highly accredited, offering undergraduate degrees in liberal arts, science and business administration, as well as Master of Arts, Master of Science and Master of Business Administration degrees and numerous advanced certificate programs. Iona students enjoy small class sizes, engaged professors and a wide array of academic programs across theSchool of Arts & Science;LaPenta School of Business;NewYork-Presbyterian Iona School of Health Sciences; andHynes Institute for Entrepreneurship & Innovation. Iona also continues to be recognized in prestigious national rankings. Most recently for 2025, Iona has been named one of the nation's best colleges by The Princeton Review, The Wall Street Journal, Forbes and others. Additionally, U.S. News & World Report recognized Iona as one of top colleges for social mobility in the country, while Georgetown University's Center on Education and the Workforce (CEW) ranked an Iona degree in the top 5 percent nationally for long-term return on investment.Iona's LaPenta School of Business, meanwhile, is also accredited by AACSB International, a recognition awarded to just 6 percent of business schools worldwide.
Iona offers a comprehensive benefits package to all full-time employees that includes medical, dental, and vision insurance; flexible spending accounts; retirement plans; life insurance; short and long-term disability; employee assistance program (EAP); tuition remission; and generous time off. For more information on our benefits and working at Iona visit the Human Resources section of our website.
Iona University values and celebrates diversity and is committed to providing a welcoming and inclusive environment for all of our employees and does not tolerate discrimination based on any legally protected characteristic under applicable federal, state, or local laws. As an equal opportunity employer, Iona University encourages applications from qualified candidates who reflect the wider world in which we live.