Safran
Overview
Safran Cabin is a world leader in aircraft interiors and systems. We provide innovative, smart and sustainable cabin interiors, as well as advanced air, water and waste management equipment. Our 11,000 employees worldwide support OEMs, airlines, lessors and VIP clients with configurable interiors for various platforms. Here, we craft excellence together. Your mission is to make the journey the most enjoyable part of the trip. Safran is present worldwide with a strong focus on collaboration, innovation, and a sustainable career path. Position
The Contracts & Warranty Services Manager is primarily responsible for leading warranty administration activities, receiving, reviewing and negotiating claims (warranty, labor, remedies and penalties) and negotiating settlements that meet or exceed company objectives. This position reports to the Director of Program Support & Services. Responsibilities
Collaborate cross-functionally to ensure complete, accurate, and timely responses to customer claims with quick turn-around requirements (acknowledgement, time to close). Prepare cost estimations and proposals; prepare documentation for internal review and act as focal point of contact between Safran and the customer. Lead commercial negotiations to reach agreements that meet or reduce company liability and meet or exceed profitability targets. Ensure customer claims accurately reflect negotiated counters, terms and conditions; identify out-of-scope work and resolve open claims with the customer. Provide inputs to Accounting management regarding allocation of charges and chargeback / re-allocation to other SAFRAN sites; work with Accounting to forecast accruals and provisions. Support contract reviews when new agreements are developed or existing ones renegotiated; analyze and communicate contract requirements to the program team and internal management. Provide visibility to program team members on core contractual requirements, terms and conditions. Qualifications
Education: BS in Business Administration or equivalent. Experience: 5+ years of experience in aerospace warranty administration, contracts or sales proposal field required. Experience in commercial aircraft interior or equivalent experience preferred. Computer Skills: Proficient in Microsoft PowerPoint, Excel, and Word; ability to construct graphs and pivot tables for KPI purposes. Knowledge of CRM and basic MRP functions is required. Other Skills: Strong written and verbal communication; ability to analyze and evaluate business proposals. Commercial negotiation experience highly preferred. Language: Fluent English. Other: Full-time; domestic and international travel may be required; protracted or irregular hours may be required. Benefits & Inferred Information
Medical, vision, and other health benefits; 401(k) with company match; paid time off; employee discounts & rewards for consumer products/services. Base pay range: $100,000.00/yr - $110,000.00/yr. This range is provided by Safran. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Location
Garden Grove, CA (and related locations)
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Safran Cabin is a world leader in aircraft interiors and systems. We provide innovative, smart and sustainable cabin interiors, as well as advanced air, water and waste management equipment. Our 11,000 employees worldwide support OEMs, airlines, lessors and VIP clients with configurable interiors for various platforms. Here, we craft excellence together. Your mission is to make the journey the most enjoyable part of the trip. Safran is present worldwide with a strong focus on collaboration, innovation, and a sustainable career path. Position
The Contracts & Warranty Services Manager is primarily responsible for leading warranty administration activities, receiving, reviewing and negotiating claims (warranty, labor, remedies and penalties) and negotiating settlements that meet or exceed company objectives. This position reports to the Director of Program Support & Services. Responsibilities
Collaborate cross-functionally to ensure complete, accurate, and timely responses to customer claims with quick turn-around requirements (acknowledgement, time to close). Prepare cost estimations and proposals; prepare documentation for internal review and act as focal point of contact between Safran and the customer. Lead commercial negotiations to reach agreements that meet or reduce company liability and meet or exceed profitability targets. Ensure customer claims accurately reflect negotiated counters, terms and conditions; identify out-of-scope work and resolve open claims with the customer. Provide inputs to Accounting management regarding allocation of charges and chargeback / re-allocation to other SAFRAN sites; work with Accounting to forecast accruals and provisions. Support contract reviews when new agreements are developed or existing ones renegotiated; analyze and communicate contract requirements to the program team and internal management. Provide visibility to program team members on core contractual requirements, terms and conditions. Qualifications
Education: BS in Business Administration or equivalent. Experience: 5+ years of experience in aerospace warranty administration, contracts or sales proposal field required. Experience in commercial aircraft interior or equivalent experience preferred. Computer Skills: Proficient in Microsoft PowerPoint, Excel, and Word; ability to construct graphs and pivot tables for KPI purposes. Knowledge of CRM and basic MRP functions is required. Other Skills: Strong written and verbal communication; ability to analyze and evaluate business proposals. Commercial negotiation experience highly preferred. Language: Fluent English. Other: Full-time; domestic and international travel may be required; protracted or irregular hours may be required. Benefits & Inferred Information
Medical, vision, and other health benefits; 401(k) with company match; paid time off; employee discounts & rewards for consumer products/services. Base pay range: $100,000.00/yr - $110,000.00/yr. This range is provided by Safran. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Location
Garden Grove, CA (and related locations)
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