Cox Enterprises Inc
Account Manager II (RapidScale) – Cloud Managed Services
Cox Enterprises Inc, Washington, District of Columbia, us, 20022
At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help mid-market through enterprise organizations simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure, and Google, as well as a full suite of Private Cloud and Cybersecurity solutions, RapidScale enables companies to turn technology into their greatest competitive advantage. Backed by the strength of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience.The Account Manager oversees the retention, growth, and satisfaction of an assigned customer base within RapidScale’s cloud managed services. Reporting to the Senior Manager of Sales, this role acts as the primary customer contact, driving value, renewals, and expansion opportunities. Success in this position requires a consultative approach, collaboration with internal teams, and a proven ability to manage mid-market to enterprise cloud customers while driving revenue growth.Key Responsibilities Include:
Serve as the primary contact, ensuring a seamless customer experience. **Account Management & Technical Collaboration** Work with Sales Engineers, Cloud Architects, and Product Teams to guide customers on cloud adoption and optimization. **Minimum Qualifications:** **Education & Experience:** A Bachelor’s Degree with 4 years of Sales/Account Management/Customer Success experience, OR a Master’s degree and 2 years of experience, OR a Ph.D with 1 years experience, OR 8 years of experience without a degree.
**Account Management Expertise:** 4+ years of experience in account management, customer success, or sales within a cloud-based services environment, with a proven track record of customer retention, contract renewals, and driving revenue growth in Cloud MSP, SaaS, or IT services companies.
Proficiency in Salesforce (or similar CRM), account planning, and pipeline management. Ability to travel up to 15% of the time for customer meetings, QBRs, and industry events.**Preferred Qualifications:** Certifications such as AWS, Azure, Google Cloud practicioner certifications, AWS Certified Solutions Architect, Microsoft Azure Solutions Architect, Google Cloud Professional Cloud Architect, or similar, demonstrating a high level of cloud knowledge and technical competency.Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges.
Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe.
From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference.
Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons. #J-18808-Ljbffr
Serve as the primary contact, ensuring a seamless customer experience. **Account Management & Technical Collaboration** Work with Sales Engineers, Cloud Architects, and Product Teams to guide customers on cloud adoption and optimization. **Minimum Qualifications:** **Education & Experience:** A Bachelor’s Degree with 4 years of Sales/Account Management/Customer Success experience, OR a Master’s degree and 2 years of experience, OR a Ph.D with 1 years experience, OR 8 years of experience without a degree.
**Account Management Expertise:** 4+ years of experience in account management, customer success, or sales within a cloud-based services environment, with a proven track record of customer retention, contract renewals, and driving revenue growth in Cloud MSP, SaaS, or IT services companies.
Proficiency in Salesforce (or similar CRM), account planning, and pipeline management. Ability to travel up to 15% of the time for customer meetings, QBRs, and industry events.**Preferred Qualifications:** Certifications such as AWS, Azure, Google Cloud practicioner certifications, AWS Certified Solutions Architect, Microsoft Azure Solutions Architect, Google Cloud Professional Cloud Architect, or similar, demonstrating a high level of cloud knowledge and technical competency.Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges.
Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe.
From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference.
Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons. #J-18808-Ljbffr