RapidScale
Account Manager II (RapidScale) Cloud Managed Services
RapidScale, Washington, District of Columbia, us, 20022
Account Manager II (RapidScale) Cloud Managed Services
Join to apply for the
Account Manager II (RapidScale) Cloud Managed Services
role at
RapidScale At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help mid-market through enterprise organizations simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure, and Google, as well as a full suite of Private Cloud and Cybersecurity solutions, RapidScale enables companies to turn technology into their greatest competitive advantage. Backed by the strength of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience. The Account Manager oversees the retention, growth, and satisfaction of an assigned customer base within RapidScale\'s cloud managed services. Reporting to the Senior Manager of Sales, this role acts as the primary customer contact, driving value, renewals, and expansion opportunities. Success in this position requires a consultative approach, collaboration with internal teams, and a proven ability to manage mid-market to enterprise cloud customers while driving revenue growth.
Responsibilities
Build and maintain strong relationships with C-level executives, IT leaders, and key stakeholders.
Serve as the primary contact, ensuring a seamless customer experience.
Manage contract renewals, retention efforts, and expansion to minimize churn.
Partner with Customer Success, Sales Engineering, and Support to resolve issues and drive value.
Identify and execute upsell and cross-sell strategies aligned with cloud solutions (IaaS, DaaS, security, networking, DRaaS, etc.).
Develop and execute strategic account plans to drive revenue growth.
Meet or exceed assigned quota through proactive sales efforts.
Use customer insights and industry trends to tailor solutions and maximize business value.
Work with Sales Engineers, Cloud Architects, and Product Teams to guide customers on cloud adoption and optimization.
Lead Quarterly Business Reviews (QBRs) to assess service utilization and future needs.
Act as a trusted advisor, helping customers optimize costs and scale solutions.
Manage escalations proactively, ensuring swift resolution.
Maintain accurate CRM records, forecasting, and pipeline management.
Provide leadership with customer insights, highlighting risks and opportunities.
Stay current on cloud MSP trends through industry events, customer meetings, and training.
Qualifications
Minimum Qualifications:
Education & Experience: A Bachelor's Degree with 4 years of Sales/Account Management/Customer Success experience, OR a Master's degree and 2 years of experience, OR a Ph.D with 1 years experience, OR 8 years of experience without a degree.
Account Management Expertise: 4+ years in account management, customer success, or sales within a cloud-based services environment, with a proven track record of customer retention, contract renewals, and driving revenue growth in Cloud MSP, SaaS, or IT services companies.
CRM/Tools: Proficiency in Salesforce (or similar CRM), account planning, and pipeline management.
Work Travel: Ability to travel up to 15% of the time for customer meetings, QBRs, and industry events.
Preferred Qualifications:
Certifications such as AWS, Azure, Google Cloud practitioner certifications, AWS Certified Solutions Architect, Microsoft Azure Solutions Architect, Google Cloud Professional Cloud Architect, or similar.
Industry expertise in Healthcare, Financial Services, SaaS, or E-Commerce is highly desirable.
Compensation Base salary range: USD 74,700.00 - 112,100.00 per year. The salary rate may vary based on location and experience. This role is also eligible for an annual incentive/commission target of USD 75,000.00.
Benefits The company offers flexible vacation, seven paid holidays per year, and up to 160 hours of paid wellness annually. Additional paid time off includes bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Seniority level Mid-Senior level
Employment type Full-time
Job function Sales and Business Development
Industries IT Services and IT Consulting
EEO statement and additional notices may be included in the original posting as required by law.
#J-18808-Ljbffr
Join to apply for the
Account Manager II (RapidScale) Cloud Managed Services
role at
RapidScale At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help mid-market through enterprise organizations simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure, and Google, as well as a full suite of Private Cloud and Cybersecurity solutions, RapidScale enables companies to turn technology into their greatest competitive advantage. Backed by the strength of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience. The Account Manager oversees the retention, growth, and satisfaction of an assigned customer base within RapidScale\'s cloud managed services. Reporting to the Senior Manager of Sales, this role acts as the primary customer contact, driving value, renewals, and expansion opportunities. Success in this position requires a consultative approach, collaboration with internal teams, and a proven ability to manage mid-market to enterprise cloud customers while driving revenue growth.
Responsibilities
Build and maintain strong relationships with C-level executives, IT leaders, and key stakeholders.
Serve as the primary contact, ensuring a seamless customer experience.
Manage contract renewals, retention efforts, and expansion to minimize churn.
Partner with Customer Success, Sales Engineering, and Support to resolve issues and drive value.
Identify and execute upsell and cross-sell strategies aligned with cloud solutions (IaaS, DaaS, security, networking, DRaaS, etc.).
Develop and execute strategic account plans to drive revenue growth.
Meet or exceed assigned quota through proactive sales efforts.
Use customer insights and industry trends to tailor solutions and maximize business value.
Work with Sales Engineers, Cloud Architects, and Product Teams to guide customers on cloud adoption and optimization.
Lead Quarterly Business Reviews (QBRs) to assess service utilization and future needs.
Act as a trusted advisor, helping customers optimize costs and scale solutions.
Manage escalations proactively, ensuring swift resolution.
Maintain accurate CRM records, forecasting, and pipeline management.
Provide leadership with customer insights, highlighting risks and opportunities.
Stay current on cloud MSP trends through industry events, customer meetings, and training.
Qualifications
Minimum Qualifications:
Education & Experience: A Bachelor's Degree with 4 years of Sales/Account Management/Customer Success experience, OR a Master's degree and 2 years of experience, OR a Ph.D with 1 years experience, OR 8 years of experience without a degree.
Account Management Expertise: 4+ years in account management, customer success, or sales within a cloud-based services environment, with a proven track record of customer retention, contract renewals, and driving revenue growth in Cloud MSP, SaaS, or IT services companies.
CRM/Tools: Proficiency in Salesforce (or similar CRM), account planning, and pipeline management.
Work Travel: Ability to travel up to 15% of the time for customer meetings, QBRs, and industry events.
Preferred Qualifications:
Certifications such as AWS, Azure, Google Cloud practitioner certifications, AWS Certified Solutions Architect, Microsoft Azure Solutions Architect, Google Cloud Professional Cloud Architect, or similar.
Industry expertise in Healthcare, Financial Services, SaaS, or E-Commerce is highly desirable.
Compensation Base salary range: USD 74,700.00 - 112,100.00 per year. The salary rate may vary based on location and experience. This role is also eligible for an annual incentive/commission target of USD 75,000.00.
Benefits The company offers flexible vacation, seven paid holidays per year, and up to 160 hours of paid wellness annually. Additional paid time off includes bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Seniority level Mid-Senior level
Employment type Full-time
Job function Sales and Business Development
Industries IT Services and IT Consulting
EEO statement and additional notices may be included in the original posting as required by law.
#J-18808-Ljbffr