LifeStance Health
Overview
At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a goal we pursue with the best team in mental healthcare. We are the fastest growing mental health practice group in the country and invite you to join our team. LifeStance Health values Belonging, Empathy, Courage, and One Team, and we work together to achieve our shared purpose. Job Summary
The Medical Services Coordinator is responsible for serving as a point of contact to coordinate medical care, providing support to patients and psychiatric clinicians, and ensuring quality customer service to in-person and remote patients and clinicians. Compensation:
$20.50 - $21.50/hour Location:
5353 Wayzata Blvd #200, St Louis Park, MN 55416 Duties/Responsibilities
Operational Excellence: Create a positive work environment; be a culture carrier and support in-office clinicians and staff; coordinate engagement activities to promote LifeStance culture, engagement, and connection; provide strong customer service, respond quickly and appropriately to patient needs; manage potentially difficult or emotional situations; communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction. Patient Support
Assist psychiatric clinicians with necessary aspects of patient care including prior authorizations, lab orders, letters for patients, records requests, and coordination of needed patient forms/paperwork (e.g., FMLA). Facilitate communication between the patient, medical staff, and the patient’s pharmacy. Manage phone systems: answer incoming calls to the medical services line and provide patient support with medication questions, refill requests, release requests, appointment reschedules, and miscellaneous inquiries. Ensure accuracy of patient pharmacy information in the medical record. Scan all hard copy correspondence into the patient’s EHR record. Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed. Immediately handle urgent requests; triage patient issues and route to correct departments or escalate for assistance. Assist in coordination of external referrals for patient care. Clinician Support
Provide general clinician support—assist clinicians with administrative questions and duties such as sending letters and faxes. Coordinate with clinicians on any additional patient questions. Aid psychiatric clinicians in termination processes for patients as needed (e.g., termination letter, external referral, AMD status). Skills and Abilities
Ability to multitask and prioritize duties to support a high-quality patient experience. Ability to work independently and as part of a team. Strong written and verbal communication skills. Proficient in Microsoft Office and EMRs. Comfortable handling sensitive and confidential information (HIPAA). Education and Experience
High school diploma or equivalent required; associate or bachelor’s degree preferred. 1+ years of experience in healthcare operations, customer service, or a similar role preferred. Note: LifeStance provides the compensation range and benefits in good faith but reserves the right to pay more or less than the posted range and offer additional benefits depending on circumstances. LifeStance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment for all employees. Benefits
As a full-time employee, benefits include medical, dental, vision, AD&D, short and long-term disability, life insurance, a 401(k) retirement plan with employer match, paid parental leave, paid time off, holiday pay, and an Employee Assistance Program.
#J-18808-Ljbffr
At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a goal we pursue with the best team in mental healthcare. We are the fastest growing mental health practice group in the country and invite you to join our team. LifeStance Health values Belonging, Empathy, Courage, and One Team, and we work together to achieve our shared purpose. Job Summary
The Medical Services Coordinator is responsible for serving as a point of contact to coordinate medical care, providing support to patients and psychiatric clinicians, and ensuring quality customer service to in-person and remote patients and clinicians. Compensation:
$20.50 - $21.50/hour Location:
5353 Wayzata Blvd #200, St Louis Park, MN 55416 Duties/Responsibilities
Operational Excellence: Create a positive work environment; be a culture carrier and support in-office clinicians and staff; coordinate engagement activities to promote LifeStance culture, engagement, and connection; provide strong customer service, respond quickly and appropriately to patient needs; manage potentially difficult or emotional situations; communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction. Patient Support
Assist psychiatric clinicians with necessary aspects of patient care including prior authorizations, lab orders, letters for patients, records requests, and coordination of needed patient forms/paperwork (e.g., FMLA). Facilitate communication between the patient, medical staff, and the patient’s pharmacy. Manage phone systems: answer incoming calls to the medical services line and provide patient support with medication questions, refill requests, release requests, appointment reschedules, and miscellaneous inquiries. Ensure accuracy of patient pharmacy information in the medical record. Scan all hard copy correspondence into the patient’s EHR record. Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed. Immediately handle urgent requests; triage patient issues and route to correct departments or escalate for assistance. Assist in coordination of external referrals for patient care. Clinician Support
Provide general clinician support—assist clinicians with administrative questions and duties such as sending letters and faxes. Coordinate with clinicians on any additional patient questions. Aid psychiatric clinicians in termination processes for patients as needed (e.g., termination letter, external referral, AMD status). Skills and Abilities
Ability to multitask and prioritize duties to support a high-quality patient experience. Ability to work independently and as part of a team. Strong written and verbal communication skills. Proficient in Microsoft Office and EMRs. Comfortable handling sensitive and confidential information (HIPAA). Education and Experience
High school diploma or equivalent required; associate or bachelor’s degree preferred. 1+ years of experience in healthcare operations, customer service, or a similar role preferred. Note: LifeStance provides the compensation range and benefits in good faith but reserves the right to pay more or less than the posted range and offer additional benefits depending on circumstances. LifeStance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment for all employees. Benefits
As a full-time employee, benefits include medical, dental, vision, AD&D, short and long-term disability, life insurance, a 401(k) retirement plan with employer match, paid parental leave, paid time off, holiday pay, and an Employee Assistance Program.
#J-18808-Ljbffr