LifeStance Health
Job Description
At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team! LifeStance Health Values: Belonging: We cultivate a space where everyone can show up as their authentic self.
Empathy: We seek out diverse perspectives and listen to learn without judgment.
Courage: We are all accountable for doing the right thing - even when it’s hard - because we know it’s worth it.
One Team: We realize our full potential when we work together towards our shared purpose.
Job Summary:
The Medical Services Coordinator is responsible for serving as a point of contact to coordinate medical care, providing support to patients and psychiatric clinicians, and ensuring quality customer service to in-person and remote patients and clinicians. Compensation : $20.50 - $21.50/hour Location : 3601 Minnesota Drive Ste 170 Bloomington, MN 55435 Duties/Responsibilities: Operational Excellence: Create a positive work environment; be a culture carrier and support in-office clinicians and staff; engage in activities to promote LFST culture, engagement, and connection; provide strong customer service, responding quickly and appropriately to patient needs; be prepared to manage potentially difficult or emotional situations; communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Patient Support: Assist psychiatric clinicians with necessary aspects of patient care including prior authorizations, lab orders, letters for patients, records requests, coordination of needed patient forms/paperwork (e.g., FMLA); facilitate communication between the patient, medical staff, and the patient’s pharmacy; manage phone systems and provide patient support with medication-related questions, refill requests, release requests, appointment reschedules, and miscellaneous inquiries; ensure accuracy of patient pharmacy information in the medical record; scan all hard copy correspondence into the patient’s EHR record; assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed; immediately handle urgent requests; triage patient issues and route to correct departments or escalate for assistance; assist in coordination of external referrals for patient care.
Clinician Support: Provide general clinician support and assist with administrative tasks such as sending letters, faxes, etc.; coordinate with clinicians regarding any additional patient questions; aid psychiatric clinicians in termination processes for patients (e.g., termination letter, external referral, AMD status).
Skills/Abilities: Ability to multitask and prioritize duties to support delivery of a high-quality patient experience.
Ability to work independently and as a team member.
Strong communication skills, both written and verbal.
Proficient in using computer software applications (Microsoft Office & EMRs).
Comfortable handling sensitive and confidential information (HIPAA).
Education and Experience: High school diploma or equivalent required; associate’s/bachelor’s degree preferred.
1+ years of experience in healthcare operations, customer service, or a similar role or setting preferred.
LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law. LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance. Benefits:
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
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At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team! LifeStance Health Values: Belonging: We cultivate a space where everyone can show up as their authentic self.
Empathy: We seek out diverse perspectives and listen to learn without judgment.
Courage: We are all accountable for doing the right thing - even when it’s hard - because we know it’s worth it.
One Team: We realize our full potential when we work together towards our shared purpose.
Job Summary:
The Medical Services Coordinator is responsible for serving as a point of contact to coordinate medical care, providing support to patients and psychiatric clinicians, and ensuring quality customer service to in-person and remote patients and clinicians. Compensation : $20.50 - $21.50/hour Location : 3601 Minnesota Drive Ste 170 Bloomington, MN 55435 Duties/Responsibilities: Operational Excellence: Create a positive work environment; be a culture carrier and support in-office clinicians and staff; engage in activities to promote LFST culture, engagement, and connection; provide strong customer service, responding quickly and appropriately to patient needs; be prepared to manage potentially difficult or emotional situations; communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Patient Support: Assist psychiatric clinicians with necessary aspects of patient care including prior authorizations, lab orders, letters for patients, records requests, coordination of needed patient forms/paperwork (e.g., FMLA); facilitate communication between the patient, medical staff, and the patient’s pharmacy; manage phone systems and provide patient support with medication-related questions, refill requests, release requests, appointment reschedules, and miscellaneous inquiries; ensure accuracy of patient pharmacy information in the medical record; scan all hard copy correspondence into the patient’s EHR record; assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed; immediately handle urgent requests; triage patient issues and route to correct departments or escalate for assistance; assist in coordination of external referrals for patient care.
Clinician Support: Provide general clinician support and assist with administrative tasks such as sending letters, faxes, etc.; coordinate with clinicians regarding any additional patient questions; aid psychiatric clinicians in termination processes for patients (e.g., termination letter, external referral, AMD status).
Skills/Abilities: Ability to multitask and prioritize duties to support delivery of a high-quality patient experience.
Ability to work independently and as a team member.
Strong communication skills, both written and verbal.
Proficient in using computer software applications (Microsoft Office & EMRs).
Comfortable handling sensitive and confidential information (HIPAA).
Education and Experience: High school diploma or equivalent required; associate’s/bachelor’s degree preferred.
1+ years of experience in healthcare operations, customer service, or a similar role or setting preferred.
LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law. LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance. Benefits:
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
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