Tapestry, Inc.
Overview
Assistant Store Manager I The Falls Coach Miami, FL, US Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Responsibilities
SALES: Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values; develop sales strategies, initiatives and growth across all categories; communicate goals to the team; track store performance and achieve sales Productivity Management: hold the management team accountable for personal productivity and management contribution Develops clienteling strategy; implements and monitors over time to achieve business goals and objectives in partnership with the Store Manager Understands changes in market with potential impact on business performance and supports the execution of sales strategies/tactics Brings best self to work through Coach’s Guide to Style; ensures all associates follow expectations Acts as brand ambassador in the market/mall to drive loyalty and business (e.g., charity events, local associations, mall initiatives) Resolves customer issues in a timely manner while being solution-oriented and forward thinking; partners with the Store Manager and/or District Manager as needed Develops team to build long-term relationships with customers to drive business Takes initiative; has a high level of ownership and accountability for results of self and others Works directly with the Store/District Manager to protect and drive the needs of the business Ensures all daily tasks are completed without negatively impacting service of Coach standards Approaches challenges in direct and timely manner and takes action to course correct in the moment, when appropriate Builds trusting relationships with peers and team; acts as advocate for the Brand Welcomes feedback and adapts behaviors; creates short and long-term goals to achieve personal metrics and store performance Delegates and empowers others Creates enthusiasm and positivity for a shared vision and mission Recognizes and values individual performance Operations
Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for continuous development in partnership with the Store Manager Resolves performance problems using appropriate communication, coaching and counseling techniques Adheres to all retail policies and procedures including POS and Operations Leverages/understands Coach’s tools and technology to support Service and Operations of store Recruits, interviews on-boards and works closely with Store Manager on strategies to maintain top-talent; while creating a talent bench Manages daily operational tasks according to Coach standards including selling, service, operations, payroll, human resources and loss prevention Demonstrates strong business acumen; strategically forecasts in partnership with Store Manager, plans and budgets to the needs of the business (e.g., payroll, staffing, scheduling, merchandising) Interacts and communicates with Lead Supervisor and Store Manager Maintains interior and exterior upkeep of building with partnership from the corporate office; communicating needs to ensure esthetic and safety requirements are met Adheres to all retail policies and procedures including POS and Operations Leverages and understands Coach’s tools and technology to support Service and Operations of store Competencies required: Drive for Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets firsthand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect. Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value-added in brainstorming settings. Interpersonal Savvy: Relates well to all kind of people up, down and sideways. Inside and outside the organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high-tension situations comfortably. Learning on The Fly: Learns quickly when facing new problems. A versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything. Perseverance: Pursues everything with energy, drive and a need to finish. Seldom gives up on anything before finishing, especially in the face of resistance or setbacks. Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture. Does not get upset when things are up in the air. Doesn’t have to finish things before moving on. Can comfortably handle risk and uncertainty. Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans. Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Managerial Courage: Provides current, direct, complete, and actionable feedback; lets people know where they stand; faces up to people problems quickly and directly; is not afraid to take negative action when necessary. Additional Requirements
Experience: 1 to 3 years of previous management experience in a luxury retail service environment preferable. Possess current knowledge of fashion trends and competition in the marketplace. Education: High school diploma or equivalent; college degree preferred. Technical: Proficient with MS Office (Word, Excel, PowerPoint, Outlook). Experience using retail systems (e.g., labor management, inventory systems, sales reporting). Physical: Ability to execute at a fast pace; ability to communicate effectively with customers and team; ability to maneuver the sales floor, shelves, and stock room; physical activities including climbing, bending, kneeling; ability to lift up to 25 pounds regularly and up to 50 pounds for product shipments/transfers. Schedule: Ability to meet Coach Scheduling & Availability Expectations, including flexibility for nights, weekends and holidays, including high-traffic days. Competencies
Our Competencies for All Employees : Courage : Doesn’t hold back anything that needs to be said; provides direct, actionable feedback; handles people issues quickly and directly; not afraid to take negative action when necessary. Creativity : Generates many new and unique ideas; connects unrelated notions; valued in brainstorming settings. Customer Focus : Meets expectations of internal and external customers; builds trust and relationships. Dealing with Ambiguity : Copes with change; acts without complete information; handles risk and uncertainty. Drive for Results : Exceeds goals; top performer; bottom-line oriented. Interpersonal Savvy : Relates well to all kinds of people; builds rapport; handles tensions gracefully. Learning on the Fly : Learns quickly; open to change; seeks improvements. Our Competencies for All People Managers Strategic Agility : Sees ahead; anticipates consequences; crafts strategies and plans. Developing Direct Reports and Others : Provides challenging tasks; conducts development discussions; builds people; collaborates with development systems. Building Effective Teams : Builds teams; fosters open dialogue; shares wins; creates sense of belonging. Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Americans with Disabilities Act (ADA) Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com Visit Coach at www.coach.com. Work Setup BASE PAY RANGE
$22.00 TO $30.50 General Description of All Benefits: Our company offers health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees may enroll in our 401(k) plan and take paid time off for wellness needs and vacations. For additional information about our benefits, click here - U.S Store Compensation & Benefits General Description of Other Compensation: Eligible employees may receive discounts on certain products and incentive compensation. Nearest Major Market: Miami Job Segment: Brand Ambassador, Outside Sales, Merchandising, Retail Manager, Retail Operations, Marketing, Sales, Retail
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Assistant Store Manager I The Falls Coach Miami, FL, US Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Responsibilities
SALES: Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values; develop sales strategies, initiatives and growth across all categories; communicate goals to the team; track store performance and achieve sales Productivity Management: hold the management team accountable for personal productivity and management contribution Develops clienteling strategy; implements and monitors over time to achieve business goals and objectives in partnership with the Store Manager Understands changes in market with potential impact on business performance and supports the execution of sales strategies/tactics Brings best self to work through Coach’s Guide to Style; ensures all associates follow expectations Acts as brand ambassador in the market/mall to drive loyalty and business (e.g., charity events, local associations, mall initiatives) Resolves customer issues in a timely manner while being solution-oriented and forward thinking; partners with the Store Manager and/or District Manager as needed Develops team to build long-term relationships with customers to drive business Takes initiative; has a high level of ownership and accountability for results of self and others Works directly with the Store/District Manager to protect and drive the needs of the business Ensures all daily tasks are completed without negatively impacting service of Coach standards Approaches challenges in direct and timely manner and takes action to course correct in the moment, when appropriate Builds trusting relationships with peers and team; acts as advocate for the Brand Welcomes feedback and adapts behaviors; creates short and long-term goals to achieve personal metrics and store performance Delegates and empowers others Creates enthusiasm and positivity for a shared vision and mission Recognizes and values individual performance Operations
Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for continuous development in partnership with the Store Manager Resolves performance problems using appropriate communication, coaching and counseling techniques Adheres to all retail policies and procedures including POS and Operations Leverages/understands Coach’s tools and technology to support Service and Operations of store Recruits, interviews on-boards and works closely with Store Manager on strategies to maintain top-talent; while creating a talent bench Manages daily operational tasks according to Coach standards including selling, service, operations, payroll, human resources and loss prevention Demonstrates strong business acumen; strategically forecasts in partnership with Store Manager, plans and budgets to the needs of the business (e.g., payroll, staffing, scheduling, merchandising) Interacts and communicates with Lead Supervisor and Store Manager Maintains interior and exterior upkeep of building with partnership from the corporate office; communicating needs to ensure esthetic and safety requirements are met Adheres to all retail policies and procedures including POS and Operations Leverages and understands Coach’s tools and technology to support Service and Operations of store Competencies required: Drive for Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets firsthand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect. Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value-added in brainstorming settings. Interpersonal Savvy: Relates well to all kind of people up, down and sideways. Inside and outside the organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high-tension situations comfortably. Learning on The Fly: Learns quickly when facing new problems. A versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything. Perseverance: Pursues everything with energy, drive and a need to finish. Seldom gives up on anything before finishing, especially in the face of resistance or setbacks. Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture. Does not get upset when things are up in the air. Doesn’t have to finish things before moving on. Can comfortably handle risk and uncertainty. Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans. Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Managerial Courage: Provides current, direct, complete, and actionable feedback; lets people know where they stand; faces up to people problems quickly and directly; is not afraid to take negative action when necessary. Additional Requirements
Experience: 1 to 3 years of previous management experience in a luxury retail service environment preferable. Possess current knowledge of fashion trends and competition in the marketplace. Education: High school diploma or equivalent; college degree preferred. Technical: Proficient with MS Office (Word, Excel, PowerPoint, Outlook). Experience using retail systems (e.g., labor management, inventory systems, sales reporting). Physical: Ability to execute at a fast pace; ability to communicate effectively with customers and team; ability to maneuver the sales floor, shelves, and stock room; physical activities including climbing, bending, kneeling; ability to lift up to 25 pounds regularly and up to 50 pounds for product shipments/transfers. Schedule: Ability to meet Coach Scheduling & Availability Expectations, including flexibility for nights, weekends and holidays, including high-traffic days. Competencies
Our Competencies for All Employees : Courage : Doesn’t hold back anything that needs to be said; provides direct, actionable feedback; handles people issues quickly and directly; not afraid to take negative action when necessary. Creativity : Generates many new and unique ideas; connects unrelated notions; valued in brainstorming settings. Customer Focus : Meets expectations of internal and external customers; builds trust and relationships. Dealing with Ambiguity : Copes with change; acts without complete information; handles risk and uncertainty. Drive for Results : Exceeds goals; top performer; bottom-line oriented. Interpersonal Savvy : Relates well to all kinds of people; builds rapport; handles tensions gracefully. Learning on the Fly : Learns quickly; open to change; seeks improvements. Our Competencies for All People Managers Strategic Agility : Sees ahead; anticipates consequences; crafts strategies and plans. Developing Direct Reports and Others : Provides challenging tasks; conducts development discussions; builds people; collaborates with development systems. Building Effective Teams : Builds teams; fosters open dialogue; shares wins; creates sense of belonging. Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Americans with Disabilities Act (ADA) Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com Visit Coach at www.coach.com. Work Setup BASE PAY RANGE
$22.00 TO $30.50 General Description of All Benefits: Our company offers health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees may enroll in our 401(k) plan and take paid time off for wellness needs and vacations. For additional information about our benefits, click here - U.S Store Compensation & Benefits General Description of Other Compensation: Eligible employees may receive discounts on certain products and incentive compensation. Nearest Major Market: Miami Job Segment: Brand Ambassador, Outside Sales, Merchandising, Retail Manager, Retail Operations, Marketing, Sales, Retail
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