Volunteer and Case Management Coordinator

Salary : $90,045.00 - $124,303.50 AnnuallyLocation : Bellevue, WAJob Type: RegularJob Number: 25-00285Department: Community DevelopmentDivision: CD NeighSvcs ConflictResOpening Date: 08/29/2025Closing Date: 9/14/2025 11:59 PM PacificFLSA: ExemptBargaining Unit: NONAFF Come Join the City of Bellevue! Please fill out your application as fully as possible. The City evaluates candidates based on the information provided in the online application only. Do not submit resumes and cover letters. Read the "Hiring Process" section below to learn more. New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market. Job SummarySecuring Bellevue's future as a livable, inspiring, vibrant and equitable community.Bellevue is a fast-growing, highly diverse community, an economic hub across the lake from Seattle. The City welcomes the world and diversity is our strength. Over 100 languages are spoken here, and many international corporations are headquartered here.The mission of the Bellevue Conflict Resolution Center (BCRC) is to build up the problem-solving capacity of Bellevue's community. Bellevue's Conflict Resolution Center is a Dispute Resolution Center formed under Chapter 7.75 of the Revised Code of Washington to provide equal access to justice for all people in Washington. BCRC receives funding and professional guidance from Resolution WA, a state-wide consortium of 21 dispute resolution centers. Services provided are confidential, voluntary, and free, available to people who live, work, or attend school in Bellevue or the City of Kirkland.BCRC collaborates with other departments in the City, particularly Code Compliance, police, utilities, transportation and land use. The center practices conflict resolution skills, including conflict coaching, phone conciliation, facilitation and mediation. BCRC trains community volunteers in these skills, certifying them as conciliators and mediators. These volunteers act as a community resource to help people resolve their own conflicts related to neighbor disputes, landlords and tenants, businesses and customers, people working across cultural divides, and more. BCRC also teaches communication skills to community members and city employees.About the positionIdeal candidates will demonstrate aptitude in conflict resolution, conciliation and mediation practices, have experience working directly with multicultural and multilingual communities, a background in volunteer management and possess strong listening and teaching skills. The Volunteer Coordinator works in the Bellevue Conflict Resolution Center and is responsible for volunteer recruitment, mentoring and training in coordination with the Program Manager and staff. The Coordinator conducts outreach to the community, including offering training and workshops. The Coordinator also maintains the case database and compiles data reports. Essential Duties and Responsibilities Recruiting, on-boarding, training, supervising, and mentoring volunteers in conflict resolution skills, building a strong community of volunteers, and helping to establish the program as the "go-to" place for skill-building in the areas of listening, communication, and conflict resolution.Maintaining volunteer roster for daily case assignments and monitoring volunteer progress through certification processes.Working with volunteers and staff to discern the best approaches to individual cases through proficient use of conflict coaching, phone conciliation and nducting outreach to community and city departments to build caseload. Building relationships with relevant partners in the community and other city departments. This includes providing training sessions and organizing workshops on conflict resolution, listening, and skill building.Create and/or manage communication program materials, website content, distribution lists, newsletters, reports and presentations relating to program development.Maintaining case management database and reporting data for both city performance reviews and state capacity funds.Designing, coordinating and teaching regular in-services on topics related to the program such as best practices, landlord-tenant issues, code compliance, cross-cultural considerations, etc.Attending department and program meetings as required.Writing reports and other correspondence as needed.Planning and co-training conciliation and mediation nciliating and/or mediating complex cases.Be a collaborative member of the Conflict Resolution Center team.SUPERVISION RECEIVED AND EXERCISEDDirectly supervised by program managerResponsible for engagement and progress of 10-35 volunteers QualificationsEDUCATION, CERTIFICATION AND EXPERIENCE REQUIREMENTSFour-year degree in related field or combination of experience and trainingMediation Certificate and a minimum of three years of experience in mediation, conciliation and conflict coaching.Minimum three years of experience training, mentoring, and supervising volunteers.KNOWLEDGE, SKILLS, AND ABILITIESWell-developed skills in training and mentoring adults.Ability to mediate and conciliate complex cases.Ability to create curriculum and conduct complex conciliation and mediation trainings.Ability to mentor adults in conciliation and mediation skill-building.Working knowledge of the Uniform Mediation Act, the Model Standards of Conduct for Mediators and Revised Code of Washington Chapter 7.75.Cultural awareness particularly in conflict circumstances.Discernment in assessing cases and people.Adaptability to change, ability to remain calm in stressful circumstances.Strong ability to de-escalate those who are angry.Proficiency in Excel, Word, and database management.Ability to learn city codes and other aspects of municipal government.Strong writing skills for correspondence, case notes, reports.Knowledge of marketing and outreach strategies.Strong ethic of honoring confidentiality.Team-oriented, people person, curious, lifelong learner, detail-focused, self-initiator.Adept at communication, facilitation, and public speaking to various audiences.Sense of humor.Other duties as RE COMPETENCIESUnderstanding Cultural Competence - produce equitable policies and practices by developing skills and knowledge that facilitate effective interactions across diverse culturesCollaborates - building partnerships and working collaboratively with others to meet shared objectivesGlobal Perspective-Taking a broad view when approaching issues, using a global lens.Ensures Accountability - holding self and others accountable to meet commitmentsManages Conflict - handling conflict situations effectively with a minimum of noiseCourage - Stepping up to address difficult issues, saying what needs to be saidValues Differences - recognizing the values that different perspectives and cultures bring to an organizationBuilds Effective Team - building strong identity teams that apply their diverse skills and perspectives to achieve common goalsOptimizing Work Processes - knowing the most effective and efficient processes to get things done with a focus on continuous improvementStrategic Mindset - seeing ahead to future possibilities and translating them into breakthrough strategies Supplemental InformationPHYSICAL DEMANDSThe physical demands and work environment here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ability to lift 20 lbs. and set up rooms for meetings and trainingsTravel to/from meetings and various locations.Attend evening and weekend meetings and events as required.FLEXIBLE/HYBRID WORKINGA hybrid work schedule is available for this position after an orientation period. Remote work for this position is subject to the department's operational needs and will be discussed with candidates during the selection process. Full-time remote work is not an available option. Once hired, employees must reside in the State of Washington and within reasonable commuting distance to Bellevue City Hall.EQUAL EMPLOYMENT OPPORTUNITYAll applicants will be considered for employment without regard to race, religion, color, sex, national origin, age, disability, veteran status or marital status. When advised reasonable accommodations will be made in order for an "otherwise qualified applicant" with a disability to participate in any phase of the recruitment process. HIRING PROCESSThe City evaluates candidates based on the information provided in the online application only. Do not submit resumes and cover letters. To evaluate all candidates fairly and equitably, the City will make all applicants anonymous when we are screening the applications. We will redact information from our application such as your name, address, and other demographics. To help us, please complete the online application form as fully as possible. Answer the Supplemental Questions when requested which can be found on the Questions tab of the Job posting. We do not accept resumes and cover letters during the anonymous application screening stage, unless otherwise stated in the job description. Applicants advancing to the next stage may be required to provide a cover letter, resume, writing sample, and NDITIONS OF EMPLOYMENT All candidates will be required to establish employment authorization and identity at the time of hire. The City is not able to sponsor work visas. All positions require the completion of references checks, including at least one prior supervisor. Some positions may require completion of a criminal background check prior to start employment Some positions may require obtaining a commercial driver's license (CDL), licensures, or additional certifications. At the City of Bellevue, you'll be part of a team committed to providing exceptional customer service, upholding the public interest and advancing the community vision. The six essential and enduring principles that guide our individual actions, our interactions, and our decision making in the City of Bellevue organization is: Exceptional Public Service, Stewardship, Commitment to Employees, Integrity, Innovation, and Diversity, Equity & Inclusion. You'll work in an environment that is innovative, collaborative, future focused, and committed to excellence. Bellevue welcomes the world. Our diversity is our strength. We embrace the future while respecting our past. It's what makes the City of Bellevue an exciting place to work, live, and explore. Have we piqued your interest yet? Come join our team! The City of Bellevue supports workplace diversity. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetic information, disability, age, veteran status, or any other protected status. Persons needing assistance with the application process may call the Human Resources Office, at 425-452-6838 or If you are invited to participate in the selection process and need ADA accommodations, please notify HR before you are scheduled for an interview or testing. The City of Bellevue participates in the E-Verify program. Learn more about the E-Verify program.For any technical difficulties with your application, please contact the NEOGOV support line at 855-524-5627.** Please be sure to check your junk folder for any messages that may be sent to you about this recruitment.**The City of Bellevue offers employees a comprehensive benefits package providing choice, flexibility, and value!Please Note: Seasonal, part-time, and variable employees are not eligible for the below benefits except for mandatory participation in the retirement plan assigned to the position, which will be the Municipal Employees Benefit Trust (MEBT 2) retirement plan or the Washington State Public Employees Retirement System (PERS) retirement plan and any other benefits as required by law. The following summary applies to fully benefited positions:MedicalEmployees are offered a choice of medical coverage through the City's self-insured Preferred Provider Organization (PPO) plan or Kaiser Permanente (HMO).DentalEmployees are offered a choice of two dental carriers with plans that offer regular checkups, x-rays, fillings, and crowns. Orthodontia is available through one of the carriers.VisionEmployees are offered a choice of vision coverage through an annual exam-only plan or a buy-up plan which includes an annual eye exam and hardware coverage. Retirement Plans - Employees are offered three retirement plans: Washington State Department of Retirement Systems (DRS): Mandatory participation (PERS, LEOFF or PSERS), depending upon eligibility. City of Bellevue Municipal Employee's Benefit Trust (MEBT): Optional participation in this 401(k) retirement savings plan with employer match contributions that vest on a 3-year schedule. Deferred Compensation Program (457 DCP): Optional participation in the supplemental Deferred Compensation Program also administered by DRS that allows tax-deferred savings into a variety of investments options.Other benefits include:More detailed information about our employee benefits is available at Flexible Spending Accounts (FSAs) Life/Accidental Death and Dismemberment (AD&D) Insurance Long Term Disability (LTD) Survivor Income Employee Assistance Program (EAP) 11 observed holidays per year plus 2 additional personal holidays, vacation (standard accrual of 12 days a year), and sick leave (accumulated at the rate of one day per month) An ORCA Card bus pass On-site fitness center, and self service food/coffee options Career development and training programs Tuition Reimbursement Program Employee Resource Groups (ERGs)Paydays - The City of Bellevue pays employees on the 8th and the 23rd of each month (24 pay periods per year).Please note that the City does not participate in the Social Security Administration (SSA) program, and employees do not earn social security credits. The mandatory DRS retirement pension plan provides the required social security replacement plan. Any social security benefits earned at other places of employment may be reduced because they are subject to the Windfall Elimination Provision or the Government Pension Offset.NOTE: This is a brief summary of the benefit programs for the City's non-represented employees. Every effort has been made to ensure its accuracy. Benefits for employees represented by a may have different benefits. If any information on this document conflicts with the provisions of a CBA, the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.01 How many years do you have of experience in case management? 0-3 years 3-5 years 5-8 years 8-10 years 10 + years 02 How many years of experience do you have of volunteer supervision? 0-3 years 3-5 years 5-8 years 8-10 years 10 + years 03 Are you a certified mediator? Yes No 04 How many years of experience do you have of conflict resolution? 0-3 years 3-5 years 5-8 years 8-10 years 10 + years of experience 05 How many years of experience do you have in conflict resolution curriculum development and training? 0-3 years 3-5 years 5-8 years 8-10 years 10 + years 06 Please briefly describe your background and professional experience in phone conciliation. What benefits and drawbacks can you speak to in using conciliation as a primary tool for conflict resolution? 07 Please share an example of any curriculum or training that you have created or taught on conflict resolution skills. What was your role and the outcome of the training? 08 Share a specific experience you had managing volunteers. What made that experience great? What would you do differently? Required Question