Disability Solutions
Disability Solutions is hiring: Customer Service Representative in San Rafael
Disability Solutions, San Rafael, CA, US
Don't skip a beat, apply to JAM Industries! JAM, making the world sound better, one brand at a time! Do these words sound like music to your ears? Since 1972, JAM has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment, and musical instruments. Come join us to stay true to our mission of delivering ONLY the best customer service! Job Title: Customer Service Representative Division: JB&A Location: San Rafael, CA Schedule: Monday to Friday 8:30-5:30 What you will do: We are looking for a motivated and well-spoken Customer Service Representative to join our Sales team. The Customer Service Representative will be responsible for servicing our current clients, developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. To be successful as a Customer Service Representative you must be able to build rapport and achieve customer satisfaction. A top Customer Service Representative should be very competitive and a good listener. Responsibilities:
- Building/strengthening relationship with client base.
- Keep track of purchase orders, issuing RMAs for warranty claims, responding to order inquiries, tracking samples, issuing credits, etc.
- Keep our customers updated with price lists and promotions.
- Understanding customers' needs and identifying sales opportunities.
- Answering potential customers' questions and sending additional information.
- Keeping up with product, service information and updates.
- Creating and maintaining a database of current and potential customers.
- Explaining features of products and services.
- Previous experience in an outbound call center or a related sales position.
- Excellent phone and people skill manners with customer service skills.
- Excellent communication skills, both verbal and written.
- Proficiency in Microsoft Office
- Strong organizational skills and the ability to multitask.
- Group Insurance Benefits: Health & Dental, Vision, Life, Critical Illness, Short-Term and Long-Term Disability.
- Wellness Incentive Program and an Employee Assistance Program.
- 401k matching program.
- Work-life balance is key: Flextime, summer hours, paid vacation, personal time off.
- We value work life balance and offer a casual and fun environment.
- Lively social calendar...there's always something for everyone!
- Generous employee discount on all our cool gear.
- On-going learning opportunities.
- Not to mention the opportunity to work in a highly talented, winning team!