Customer Service Representative Job at Robert Half in Torrance

We are looking for a dedicated Bilingual Spanish Customer Service Representative to join our team in Torrance, California. In this Contract to permanent position, you will play a pivotal role in ensuring exceptional service and support to our customers while representing our company values. This role provides an opportunity to showcase your problem-solving skills, technical product knowledge, and passion for customer satisfaction.

Responsibilities:

• Represent the company’s values and culture through clear, detail-oriented, and empathetic communication.

• Build and maintain strong relationships with customers, ensuring their needs are understood and met.

• Assist in promoting and selling products or services by recommending suitable options based on customer preferences.

• Accurately record customer information and inquiry details in company databases.

• Develop technical expertise about products to address and resolve customer issues effectively.

• Manage and resolve customer complaints with a calm, courteous, and solution-oriented approach.

• Participate in product and skill training sessions, passing required assessments to enhance service delivery.

• Share relevant feedback and observed customer trends with management to improve processes.

• Maintain consistent attendance and flexibility to work variable schedules, including occasional weekend shifts.

• Prior experience in a customer service call center environment.
• Ability to troubleshoot technical issues related to products and appliances.
• Familiarity with coffee and espresso bean products or a background in coffee shop operations is preferred.
• Proficient in using technology and comfortable with technical systems.
• Strong communication skills and ability to handle challenging customer interactions with professionalism.
• Bilingual proficiency in Canadian French is advantageous.
• Reliable and adaptable to work variable schedules, including overtime and weekend shifts as required.