Robert Half is hiring: Customer Service Representative in Bellmawr

We are looking for a dedicated Customer Service Representative to join a team in the Wall, New Jersey area. In this contract role, you will play a vital part in ensuring smooth communication between our customers, sales teams, and operations. If you thrive in a dynamic environment and enjoy wearing multiple hats, this position offers an excellent opportunity to contribute to a growing organization.

Responsibilities:

• Process customer orders with accuracy and efficiency, including extensive data entry and order tracking.

• Communicate with sales representatives to provide timely updates on product delivery timelines and supply chain status.

• Respond to customer inquiries via inbound and outbound calls, ensuring a high level of service and professionalism.

• Collaborate closely with sales and operations teams to address customer needs and resolve issues.

• Utilize logistics software, including training on NetSuite Softdeon, to manage order processing and tracking.

• Assist end users and direct customers, ensuring their product-related questions and concerns are resolved effectively.

• Maintain detailed records of customer interactions and order statuses for seamless communication.

• Proactively identify and ask the right questions to ensure clarity and efficiency in all customer interactions.

• Support ongoing improvements in customer service processes to enhance overall satisfaction.

• Proven experience in customer service, preferably in a call center or order entry environment.
• Strong data entry skills with attention to detail and accuracy.
• Excellent communication skills, both written and verbal, with the ability to handle inquiries professionally.
• Ability to multitask and manage priorities in a fast-paced setting.
• Familiarity with logistics or order management software; experience with NetSuite Softdeon is a plus.
• Problem-solving skills with a proactive approach to addressing customer needs.
• Ability to work collaboratively with various teams, including sales and operations.
• Comfortable handling inbound and outbound calls to ensure customer satisfaction.