Job Description
Job Title: Customer Service Representative (Direct Hire)
Location: Lorain, Ohio
Schedule: Full-time, Monday to Friday, 8:00 AM – 5:00 PM (In-office position)
Job Description:
A great company in Lorain is seeking a hardworking and detail-oriented Customer Service Representative! In this permanent, in-office role, you’ll play a critical role in providing excellent support and communication to our customers while helping ensure smooth operations across various administrative functions. This is an excellent opportunity to make a meaningful impact in a dynamic work environment where everyone wears multiple hats to get the job done.
Key Responsibilities:
- Order Management: Efficiently enter customer orders into the system, ensuring accuracy and timeliness in processing.
- Customer Communication: Provide outstanding support through phone and email, addressing inquiries, resolving issues, and following up with customers as needed to maintain high satisfaction levels.
- Logistics Coordination: Schedule shipments for customer orders, coordinating with internal teams and external vendors.
- Team Collaboration: Offer additional administrative support and assist with team projects during slower periods.
- Flexible Support: Contribute to team success by taking on diverse tasks as needed — everyone pitches in and wears many hats.
Qualifications and Skills:
- Experience: Previous experience in customer service or administrative support, ideally in a role involving order entry and logistics (preferred).
- Communication: Excellent written and verbal communication skills with a professional and approachable demeanor.
- Organization: Strong organizational skills and attention to detail, with the ability to manage multiple priorities.
- Teamwork: A proactive, team-oriented attitude with a willingness to support colleagues in a collaborative environment.
- Technology: Comfort with using customer management and order entry software; proficiency in Microsoft Office Suite (Excel, Word, Outlook).
If you’re passionate about delivering exceptional customer service and thrive in a team-focused, fast-paced office environment, we’d love to hear from you!
Apply today to be considered for this exciting opportunity.
• Customer Service experience
• Strong data entry skills with a focus on accuracy and efficiency.
• Experience in order entry and tracking processes.
• Excellent organizational and time management abilities.
• Effective communication skills to interact with customers and team members..
• Ability to adapt to a dynamic work environment and collaborate with a small team.
• Previous clerical or administrative experience is preferred.