Robert Half is hiring: Customer Service Representative in Old Lyme

We are looking for an experienced Customer Service Representative to join a dynamic team in Old Lyme, Connecticut. The ideal candidate will excel in managing customer interactions, processing orders, and maintaining detailed records with precision.

Responsibilities:

• Handle inbound and outbound customer calls with professionalism, ensuring prompt and accurate responses to inquiries.

• Process customer orders efficiently using relevant systems and tools, maintaining accuracy and attention to detail.

• Manage communication through various platforms, including chat boxes and messaging systems, to provide timely support.

• Utilize Shopify and other systems to facilitate seamless order entry and tracking.

• Coordinate call flow effectively to maintain high levels of customer satisfaction.

• Perform data management tasks, including creating and updating records in Excel spreadsheets.

• Participate in onsite training sessions to gain a thorough understanding of company processes and tools.

• Collaborate with team members to ensure alignment on customer service goals and standards.

• Leverage expertise in J.D. Edwards or similar systems to streamline operations and enhance productivity.

• Minimum of 5 years of experience in customer service within a call center or similar environment.
• Proficiency in order entry and managing customer interactions through various communication channels.
• Strong familiarity with Shopify and other e-commerce platforms.
• Advanced skills in Excel for data organization and reporting.
• Ability to manage time effectively and prioritize tasks in a fast-paced environment.
• Exceptional attention to detail to ensure the accuracy of customer orders and records.
• Experience with J.D. Edwards or comparable enterprise systems is highly desirable.
• Strong communication skills and a collaborative mindset to work effectively within a team.